VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.40

4.4 Rating 1,626 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn’t use this company ever again.They rip you off.I cancel the insurance for my van 2 days before the end of the policy because of a purchase of a new van and they charge me 187 pounds for 2 days.They didn’t send me a bill and past the bill to debt collectors without me knowing.Bad company”

Helpful Report

Posted 3 years ago

“If I could give 0 stars I would, have had nothing but hassle from vanline direct, harrasment, calling me every day demanding money. Sort that out then call again wanting more money, sorted that then rang again wanting even more, each time threatening to cancell my policy, I have contact the underwriter, the finance provider and the ombudsman”

Helpful Report

Posted 3 years ago

“Something needs to be done with this company, Watchdog!”

Helpful Report

Posted 3 years ago

“DON'T even think about it! - they are dodgy! I completed an application yesterday and today re-completed the details on the phone to reconfirm everything and my premium magically increased from £250 - £377! - and because I refused to pay the hike and cancelled the insurance they stated they'd be charging me £25 admin fee (its in their terms and conditions apparently) - however my insurance hasn't even started with them so I'm not sure how that works - but I'll find out from the UK insurance ombudsman as it seems a twist to me.. - they remind me of the bad old days of 'insurance' conmen..”

Helpful Report

Posted 3 years ago

“After first quote(because of accident I had was quiet expensive) member of staff Rachel in order to help me referred me to specialised team.After one hour Paige Murray specialist called with quote which I could afford to pay.As usually (long time with Van-compare) you guys helped me to stay in business.God bless Paige.You are credit to your profession.🙏😊😊😊”

Helpful Report

Posted 3 years ago

“Customer service is shocking. Im not sure if they're just untrained or what. Ive been dealing with issues for some time with this company. Today ive been on 3 hours whilst meant to be at work. They will call you back but staying connected to a member of staff without being cut off and transfered to another automated call queue is difficult. Dont waste your time theyre cheap for a reason”

Helpful Report

Posted 3 years ago

“very bad service call line is constantly on hold not good experience at all. bad bad bad!”

Helpful Report

Posted 3 years ago

“Got online quote £100-400 more expensive than my renewal but the main problem was the five cold calls and counting within 20 minutes of completing the form!”

Helpful Report

Posted 3 years ago

“Do not use. I was guaranteed a good price. Rang up to added ncb to my policy and my policy went up nearly £100. But now I'm stuck for the year. Won't use them again or recommend them. Sharks. I'll be very surprised if I even get my ncb back at the end of the policy.”

Helpful Report

Posted 3 years ago

“Dont bother, will give you a good quote and then you have to ring the broker and be told they cant do it at that price, wasted 4 hours on this pile of tat only to go on comparethemarket and got it done and dusted within 25 mins, total messers. I would put 0 if possible.”

Helpful Report

Posted 3 years ago

“South african rip-off merchants. Take £4 off you and then say you have to phone to confirm, then you find out you can't have the low price quote but only the £800 most expensive quote of all the quoted prices. So I say forget it but then I'm told I lose the £4. Do that 100 times a night, not a bad little earner!”

Helpful Report

Posted 3 years ago

“Absolutely shocking ,keep calling to ask where my insurance cover note is they keep passing me around yet still not received it ,completely messing me about ,stay clear”

Helpful Report

Posted 3 years ago

“The guy was speaking in monotone all the way through. He kept asking me some questions 2 or 3 times and got annoyed when i did not know how many miles per year i did, as i've had the van 2yrs, which was mostly through a pandemic. He then gave me a quote, which i used my 7yrs no claim from my car, which was £450 +, where as my insurance quoted £467.04 which i only had 2yrs no claim on. Your company advertises that most people save about £114, than staying with their own insurance. I feel this is a rip off, especially that he asked what my insurance quoted for this year. He took all my details, including my email address, which i don't think you need unless i was to take up your offer of insurance.”

Helpful Report

Posted 3 years ago

“Less like zero , rude consultants , poor service , lie about the valuation , when you pay full payment. Then call to you and inform about mistakes on web page and you need pay more or if you asking about a full refund , this Company deducted orginal payment by £25.00 as a service fee. ZERO COMPANY , NO TRUST. RUDE STAFF”

Helpful Report

Posted 3 years ago

“Sokd my van 4 months ago and canceled my insurance and direct debit , be warned this company saved my full card details and withdrew £150 from my bank 4 months later even though the direct debit was canceled phoned bank and they told me theve took it through a card payment so theve saved all m card details even the 3 number pin on the back . Completely illegal and I will be taking it further”

Helpful Report

Posted 3 years ago

“ive been with this company since 2019 and havent experienced any issues thus far, happy to insure a 3rd vehicle as they've provided me with a good customer service journey to date”

Helpful Report

Posted 3 years ago

“great company to work with , just insured my second vehicle without the trouble of having to provide every single detail as they already had most of the information on file”

Helpful Report

Posted 3 years ago

“Great service - extremely helpful”

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Posted 3 years ago

“Excellant Service.”

Helpful Report

Posted 3 years ago

“Great service and great advice on buying my van insurance, spoke to Mack in sales, would highly recommend, made buying my insurance easy.”

Helpful Report

Posted 3 years ago

VanCompare is rated 4.4 based on 1,626 reviews