VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.40

4.4 Rating 1,627 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful”

Helpful Report

Posted 6 years ago

“Very helpful and professioinal service on todays phone call”

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Posted 6 years ago

“Spoke to Annie, she was great to talk to after I just lost my bid on another insurance site. Quite frankly i'm sick of meerkats and opera singers and had to go elsewhere”

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Posted 6 years ago

“Great company, cheers for the service!!”

Helpful Report

Posted 6 years ago

“Kashi wasted my time offering me a quote of £2830.45 when the cheapest quote so far was £424.44 by Adrian flux”

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Posted 6 years ago

“Very simple and fast to get a quote. Clear presentation of the prices on offer.”

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Posted 6 years ago

“Please be warned. This entire companies business practice is structured to rip you off. They will claim you were involved in an accident that was nothing to do with you, even when you get confirmation from the insurer who logged it on the underwriters exchange that it’s nothing to do with you . They will speak to you like dirt They will waste hours of your time They will ignore your complaints And then to add insult to injury , when you finally run out of patience they’ll charge you £55 to cancel before your policy has even commenced.”

Helpful Report

Posted 6 years ago

Hi Matt, Thank you for your feedback we to appreciate it. If you could provide me with your previous policy details I would be more than happy to look into this case for you in order to elaborate and hopefully reach a satisfactory resolution. Here is my email address if you want nichola.geduld@vcil.co.uk forward your details and we can discuss. Regards

Posted 6 years ago

“What an absolute joke of a company. I had to cancel my insurance because won't accept the fact that i had insurance on my provisional license to add up to my 3 years no claim bonus. Cancellation fees withing the 7 days since i took my insurance through these? I don't think so, I shall be putting a further complaint and dispute and more negative feedbacks will be left online.”

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Posted 6 years ago

“Had a very easy experience with with this company, friendly staff helped a get a quote.”

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Posted 6 years ago

“Had some great customer service, Stephanie was really helpful. Would definitely recommend to friends”

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Posted 6 years ago

“THESE PEOPLE SHOULD BE ARRESTED ON THEFT CHARGES....TOOK MY MONEY OF OVER 100 POUND AND THEN COULD NOT PROVIDE ME WITH ONGOING COVER....WANT TO EXECISE MY COOLING OFF PERIOD RIGHTS BUT THEY CANCELLED MY POLICY AND KEPT MY MONEY SAYING I HAD TO PAY A COOLING OFF PENALTY AND I OPTED IN TO OP OUT OF ANY RIGHT TO RECIEVE MY REFUND ENTITLEMENT??!! WHICH COST OVER 100 POUNDS FOR 2 DAYS COVER ON A 400 POUND POLICY...I HOPE MY FURTHER STEPS WILL BE A LESSON TO THESE DAYLIGHT ROBBERS......DO NOT USE.”

Helpful Report

Posted 6 years ago

Good Day, Thank you for your feedback, if you would like us to have a look into the matter we would be happy to do so. Cancelling the policy in cooling off by your request or our validation there would be charges by the Insurer as well as the Broker as stated in the terms of business. As we dont know your Name or have any of your details we are unable to review your case. Please contact myself via email on nichola.geduld@vcil.co.uk to discuss. Regards Nichola Geduld

Posted 6 years ago

“Really friendly phone service over the phone, would use again.”

Helpful Report

Posted 6 years ago

“Nice and easy site, got a competitive quote in minutes!”

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Posted 6 years ago

“No Call back, when requested twice, no claimes policy issue, wasting hours trying to resolve!!!”

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Posted 6 years ago

“Their website was surprisingly easy to use, I received quotes in a few minutes and their pricing was fair too! Stellar”

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Posted 6 years ago

“they where quick and to the point and helpfull and offer good products”

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Posted 6 years ago

“took my money then afterwards wanted evidence of no claims from other insurer then claimed my vehicle was subject to an open claim .it then was agreed that it was not my new vehicle that was subject to an open claim but open claim was for a private car my wife was driving in 2017 .Van compare then agreed that if i provided proof that it was my wife driving they would honour the agreed policy which i was eventually able to provide them with on the deadline day . however their representative ,who promised to call me back(i gave permission and asked my wifes car insurer to answer any questions about the claim on her incident once i was aware that they needed this confirming )obviously van compare failed to contact them. this then was followed by van compare hastily cancelling the policy and today refunded me . they have taken over £200.00 for the privileged of not providing insurance cover TOTALLY AND UTTERLY DISGUSTED WITH THEIR MERCENARY ATTITUDE . HOWEVER THE WELL MANNERED STAFF CANT BE FAULTED IN THEIR PHONE MANNER PLEASE BE AWARE OF THESE PEOPLE”

Helpful Report

Posted 6 years ago

Good day Mr Magiera, Thank you for your feedback we do appreciate it. As most Insurance policies go, the Validation of the Insurance can only be done once the policy has already been paid for. If the information that was provided at inception does not match what your previous Insurers hold or the Claims & Underwriting Exchange database for that matter we would be required to see a documented proof stating the information you have initially gave is correct indeed. I would like to have a look into the matter further for you if you would please contact myself on nichola.geduld@vcil.co.uk and provide me with your reference details I will respond accordingly. Regards Nichola Geduld

Posted 6 years ago

“Best Insurance company”

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Posted 6 years ago

“VanCompare made me happy because I told them what I needed and they provided all the rest, it was so easy Thank you”

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Posted 6 years ago

“Very happy”

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Posted 6 years ago

VanCompare is rated 4.4 based on 1,627 reviews