VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.40

4.4 Rating 1,626 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you very good”

Helpful Report

(Kazi Ahmed) - Posted 4 years ago

“Added a person onto our van insurance - they had claimed for vandalism around 3 years ago. Grant said it was £60 to add her and to let him know exact date of vandalism when I knew it. I rang the next working day and was told it would be another £170.... This was not said originally and Lucinda said they would not even refund the £60 already taken. You really have to watch these insurance companies as they like to leave out information like this. Also watch if you cancel insurance before renewal date as they will sting you again there (small print)”

Helpful Report

Posted 4 years ago

“Very helpful assistant. Insurance sorted out quickly and efficiently. Very happy.”

Helpful Report

(Anica Mulder) - Posted 4 years ago

“Excellent follow up call from David. Clear, concise and helpful. One of the best!”

Helpful Report

(David LaBorde) - Posted 4 years ago

“Found the person on the fine was very helpful and easy to sort my insurance out thanks for kind service”

Helpful Report

(Millicent Nkwane) - Posted 4 years ago

“Re Direct Line. Please remember it is an insurance company, they may have saved you money, but they will do all they can to stop you claiming. They will say "That will be written off" before any damage has been assessed. They will sell you the wrong policy then blame you when you have a claim. They will cause you more distress than the thieves. Litigation to follow”

Helpful Report

Posted 4 years ago

“I wish there was 0 to rate your service. The worst ever experience, to pay a few pounds less I spent hours trying to speak with somebody. I tried to validate the Insurance Policy, the Validation department do not answear by emails and do not answear the phone. One day I have been up to 50 minutes on the phone nobody from the Validation department answered. The result is that my insurance policy has been cancelled. I would like to escalate a complaint procedure but again your member of staff do not give me an email address or telephone number to contact.”

Helpful Report

Posted 4 years ago

“Your pickup man was great but took some haggling to get £250 cheers”

Helpful Report

(David LaBorde) - Posted 4 years ago

“Good service”

Helpful Report

(Aaron Connelly) - Posted 4 years ago

“Made me feel stressed. Price increased on phone after paying my deposit online. Then to have my deposit back I'd be charged £25. Also need send proof of no claims where as most insurance company's it's auto”

Helpful Report

(Millicent Nkwane) - Posted 4 years ago

“No nonsense quotes and quick to sort out better insurance cover!”

Helpful Report

(Ridhwaan Dreyer) - Posted 4 years ago

“I have been dealing with VanCompare for several years and have always found them to be very efficient as well as friendly. I have just renewed my policy and Chloe was able to save me even more money than the price quoted on the renewal. Took a few extra minutes but certainly worth it.”

Helpful Report

(Chloe Adam) - Posted 4 years ago

“Excellent service. Very professional. And I was helped out with all of my enquiries.”

Helpful Report

(Ben Avenell) - Posted 4 years ago

“Ben was very helpful polite and spoke at a speed I could understand thank you for your help Mal Mackinnon”

Helpful Report

(Ben Avenell) - Posted 4 years ago

“Very good customer service”

Helpful Report

(Sadiqa Manan) - Posted 4 years ago

“Great lady easy talk to explain things easy top marks soothing voice any problems said just call felt very at ease thank you”

Helpful Report

(Rachel Power) - Posted 4 years ago

“Very friendly and patient agent.”

Helpful Report

(Abongile Fana) - Posted 4 years ago

“I had great service, helpful, friendly and straightforward.”

Helpful Report

(Kazi Ahmed) - Posted 4 years ago

“very good thank you”

Helpful Report

(Richard Clark) - Posted 4 years ago

“Good service. I would recommend you to others. Keep up the good work. Call person was brilliant. Really patient.”

Helpful Report

(Tayla Conway) - Posted 4 years ago

VanCompare is rated 4.4 based on 1,626 reviews