VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,170 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,170 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 441 7550

Email:

info@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong windows shipped first time but easily and rapidly resolved at no cost to me - these things happen, else would have been excellent. Windows supplied are an excellent fit and seem well made, I bought slide opening windows for a sprinter.”

Helpful Report

Posted 8 years ago

Hi Fergus, I do apologise for this and any inconvenience that was caused to yourself. Were delighted that your happy with your windows. I'm sure your sprinter van looks great! :) Kindest regards, Vanpimps.

Posted 8 years ago

“First time I have ventured into installing a new window in my van and went for the tinted privacy with sliding window for a transit van. The lady who took my order advised on materials and and the window arrived the next day as promised well packaged and before 10am. Watched the installation videos on the website and got to work. Don't have much knowledge of the glass quality but it is flawless. The window is awesome and the lads at work have given the two thumbs up for the styling and how easy it was too install. Van pimps gave me the confidence to buy from them a very competive great quality product with service second to none. Saving now towards installing a second window, completing my project! Thanks again Van Pimps, your service is a great example of how the rest should follow. Thanks!”

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Posted 8 years ago

Hi Andrew, We strive to give the best customer service in every way possible and try advise our customers in the best way we can. I'm glad the lads at work and enjoying your van as much as you are! We look forward to hearing from you again and seeing pictures of the finished master piece!! Kindest regards, Vanpimps.

Posted 8 years ago

“FAST DELIVERY AND GOOD QUALITY PRODUCTS”

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Posted 8 years ago

Hi Duncan, Thanks for your 5* review!! Were glad your happy with the speedy delivery and the Trafic window you ordered. Kindest regards, Vanpimps.

Posted 8 years ago

“Side window for Sprinter, arrived fitted all good, product fitted like a glove. would certainly use again. Mark.”

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Posted 8 years ago

Hi Mark, Many thanks for your great review! I'm glad your happy with your order and i'm sure your van looks fab- feel free to upload an image! Kindest regards, Vanpimps

Posted 8 years ago

“I have had a great experience dealing with van pimps and hope to deal with them in the future”

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Posted 8 years ago

Hi Chris Thank you for the great review we love to hear the great feedback and hope to hear from you again soon. Kind Regards - Van Pimps

Posted 8 years ago

“The bonded windows we purchased are now fitted they look just the business. Thanks”

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Posted 8 years ago

Hi Karen Many thanks for the great review we bet your van looks great and we hope to hear from you again soon. Take Care - Kind Regards - VanPimps

Posted 8 years ago

“The products and delivery i found were spot on. Very good quality products however, there were no instructions in with the running board brackets and although i'm a practical person it would save me alot of time if i could have some. Are they downloadable? Could you please advise. Thanks in advance. Chris”

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Posted 8 years ago

Hi Chris, We do have downloadable fitting instructions on our website, check out the 'fitting instructions' page, any problems get in touch. Glad you are pleased with products and delivery. Regards Vanpimps

Posted 8 years ago

“Purchased some curtains for my Renault traffic delivery was spot on there next day there was a fitting pack missing sent e mail and new pack sent out that day required some fitting instructions just to be sure and e mailed to me that day quick response and product looks great”

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Posted 8 years ago

Hi Craig Thank you for the good review we are very pleased that you have all you need and we are sure your van looks great. Kind Regards - Van Pimps

Posted 8 years ago

“Excellent service very pleased with my purchase fits like a glove.”

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Posted 8 years ago

Hi Jonathon Thanks for the 5 star review we love to hear that you are happy with our service. Kind Regards - Van Pimps

Posted 8 years ago

“thanks much appreciated. and very quick service,,”

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Posted 8 years ago

Hi Asif Many thanks for the good review we are happy that you are pleased with our quick service and love to hear great feedback. Kind Regards - Van Pimps

Posted 8 years ago

“Amazing service after problems with delivery of purchased items. Within an hour of contacting customer service a new set of windows was on its way.”

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Posted 8 years ago

Hi Jereon, Many thanks for your great review. We do apologise that you had problems with the delivery. I do hope you have received the windows now and your happy with them. If you require any further assistance please do not hesitate to contact us. Kindest regards Vanpimps.

Posted 8 years ago

“Hi , as I have not yet received my goods, I'm not in a position to make a comment other than looking forward to getting them soon. Regards mike”

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Posted 8 years ago

Hi Mike, we received your order on 24/3 and the goods were shipped that day, unfortunately as it was the Easter weekend the next working day for you to receive the goods was Tuesday 29th, so I trust you have received your goods and are happy with your purchase. Thanks Vanpimps

Posted 8 years ago

“Ordered van side steps for primastar LWB, arrived in good time, next day got overalls on and unpacked box, product looked good but no instructions inside. overalls off, and back in doors, to try and find instructions on web site, found general idea so overalls back on went back outside, fitted each individual shaped bracket to instructed points to near side, then fitted step, but found from front bracket to second bracket there was a gap of 1750mm, which was under the front passenger door and side sliding door. Found this to be a little unstable, and could require to have a individual designed bracket to bridge this gap. wondered if step brackets were originally for SWB and just the step treads have been made longer. Mr C Lincs”

Helpful Report

Posted 8 years ago

Hi Chris, Thanks for your feedback, we do have fitting instructions and also a video on the 'fitting instructions' page on our website, I am glad these helped you out, the steps you purchased (LWB) should come with 3 brackets on either side so it seems you received SWB brackets (Which only need 2 brackets either side) by mistake, I have advised customer services who will call you today to resolve this and get the correct brackets in the post to you ASAP. Regards Vanpimps

Posted 8 years ago

“After seaching the web for windows for my Vivaro van I found Vanpimps site. They were great to deal with. The website is easy to navigate and the prices are the cheapest. Custommer service was fast and helpful. Will defo be purchasing more bits in the future.”

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Posted 8 years ago

Hi Brian, Many thanks for your great review. I'm glad your happy with your Vivaro windows and i'm sure they look great on your van. We look forward to hearing from you again soon. Kindest regards, Vanpimps.

Posted 8 years ago

“we ordered citroen relay curtain kits......you sent us fiat ducato...they dont fit. and charged us £20 post. RUBBISH........TOTAL RUBBISH”

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Posted 8 years ago

Hi Tim, In actual fact a Citroen Relay and Fiat Ducato is the same van other than the front grill and badge, so the curtains should fit your vehicle, however feel free to get in touch to resolve this, not sure why you were charged £20 postage unless you were non mainland UK but get in touch and we will assist you. Regards Vanpimps

Posted 8 years ago

“great side bars look really good on my new model vito really simple to fit took 45mins very happy with delivery time as well,”

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Posted 8 years ago

Hi Hussein, Many thanks for your great review. Were happy your pleased with your side bars. Please feel free to upload a picture onto the website. Kindest regards, Vanpimps.

Posted 8 years ago

“Nice windows and they are of good quality,I hope I can do them justice when I fit them.Very nice and pleasant to do business with.Kind Regards JEZ.”

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Posted 8 years ago

Hi Gez, Many thanks for your great review. If your having trouble fitting the windows we do have a video on our website, this may be able to help you. Good luck and please do upload a picture of the finished product. Kindest regards, Vanpimps.

Posted 8 years ago

“The order took 3 months to deliver, the quality of the products when the order was eventually completed was appalling. I'll not be pimping my van with them.”

Helpful Report

Posted 8 years ago

Hi Michael, I appreciate you were waiting a long time for your products, however when you ordered these they were purchased on 'Backordered' which means they are out of stock, you then would have received a phone call asking if you wanted a refund or if you were happy to wait the time until they are back in stock, which you were. I appreciate that 3 months is a long time and i do apologise but we had a few set backs with the delivery of these unfortunately. You would have been made aware of any delays and offered a refund at every point in case you were not happy to wait the length of time. If you were not happy with the product you are of course more than welcome to send it back to us for a full refund. I'm sorry you are unhappy with the product. Kindest regards Vanpimps.

Posted 8 years ago

“my initial comments about my purchased product "van curtain" was met with what could only be described as child like excuses in that the state of the packaging was blamed on the delivery company.. The delivery company did not package the curtain in a poorly taped oversized box , namely six foot tall and 18 inches wide. Ridiculous by any standard. A small footnote, packaging tape should be stuck to both edges of the cardboard. What arrived looked like a nursery school project. The lack of pre drilled holes in the top rail was blamed on your supplier. Was told to tap the rail into place with a mallet because it did not fit properly, fair enough if tapping was all that was required but had to completely reshape the bottom rail. Also told it was supposed to be a snug fitted curtain. Snug does not explain having a 4 inch gap between the bottom of the curtain and the bottom rail. The strain on the seams. is frightening. So much so that I dare not fully close the curtain. Would have returned instantly but feared no response and losing my money from a company that has no pride in their products or packaging. Poor,poor,poor. That said, it did arrive on time. WOW. Little recompense thou. Needless to say I will not be using you again or recommending you to anybody. Your loss as I am completely refurbishing my van out and will be using a more reputable company”

Helpful Report

Posted 8 years ago

Hi Tony, Thanks for your review. We take all feedback on board. I'm sorry that you were not happy with how your product or how it was packed, however we pack all of these products in larger boxes as its the only box we have that the rails will fit in. The box would have left our warehouse in perfect condition as we take pride in how we pack our products trying to prevent damage upon delivery, if the box came to you not looking its best that of course would be because its is packed onto the back of a lorries along with other boxes and sometimes unfortunately the boxes do get damaged. The bottom rail would have been curved to the van however not all contours of van are the same so a little adjustments do need to be made. The curtains are a very snug fit, they are supposed to fit tight, i appreciate some curtains are made smaller and if we are made aware of this we swap the curtain for you. Of course if your are not happy with the product you are more than welcome to send it back to us for a full refund. Please accept my upmost apology. Do not hesitate to get in touch with us if you still wish to return the products. Kindest regards, Vanpimps

Posted 8 years ago

“Excellent service and quality of product, could not fault you.”

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Posted 8 years ago

Hi Dennis many thanks for the great review Kind Regards - Van Pimps

Posted 8 years ago

VanPimps is rated 4.7 based on 3,170 reviews