VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,173 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,173 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 441 7550

Email:

info@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

VanPimps 5 star review on 20th January 2025

Josh B

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got the.side steps delivered the next day as promised but no brackets, a simple call and the answers I needed so quickly, the brackets turned up the next day How easy they were to fit and look fantastic, highly recommend Vanpimps”

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Posted 9 years ago

Thank you for your great feed back Richard, would be great to see the bars on your van. We do have a customer gallery for pictures if you would like to post them. Best Regards Vanpimps

Posted 9 years ago

“Vanpimps customer care is non existent and although they were given opportunity to make amends before I wrote this review, they failed to ring back when they promised at least twice. I ordered a NSF window which was paid for straight away, but they rang to say it wasn't available as the glass was still abroad!! I reluctantly agreed to wait for the order and it finally came almost 2 weeks later. However they sent the OSF glass in error and categorically would not send the NSF until they had the OSF wrong window back, and promised to send the correct one out on receipt of the incorrect one. It's a good job I rung them on the Wednesday when it hadn't arrived as promised as they had received it back the day before and not sent out the replacement. All in all it took 3 weeks, lots of phone calls and unnecessary aggravation to receive my order. Not a happy customer ?????”

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Posted 9 years ago

Hi Carole, With regards to your recent review i would just like to take the time to apologise for the inconvenience that was caused to you. I understand that when you placed the order with us, you had a phone call to advise that the product was out of stock and was given the choice weather to have your order refunded or put on to back order which you chose to place it on back order. The date you were given was in fact an ETA, we do not give out specific dates of the goods coming in as you can appreciate that with it coming from over seas there is a risk that it will not be delivered on that specific date. This is the reason we do not give specific dates out, we would rather get the goods in and then call you to advise a delivery date. Once the stock had arrived with us you were sent out a piece of glass that was wrong, this was a mistake on our part as the glass had been put away on the wrong shelves by the warehouse so was picked wrong. All i can do is apologise for this as we are now in our busiest time of the year and mistakes will happen, it is just unfortunate that this had happened to you. Our policy for returns are clearly stated in our terms and conditions, so we would have to arrange the uplift and get the wrong piece of glass back before we would ship the right piece of glass back out to you, again once the item returned was back it is our priority to get the right product back out to you, and again this had not happened and for this i do apologise. I am sorry that you feel like you have had a bad experience with our company and that our customer service was not up to your standard, but i also understand that you had spoken to Darren in the sales office who tried to put this right for you as speedily as he could and as helpfully as he could. I can assure you that we have done everything in our power to sort this for you. Kind Regards Vanpimps

Posted 9 years ago

“Prompt delivery in good packaging.”

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Posted 9 years ago

Thank you for your great feed back Phillip, Best regards Vanpimps

Posted 9 years ago

“Good pictures on website with clear description of article i was purchasing. Prompt delivery .very good service. . Thanks”

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Posted 9 years ago

Hi Fiona, so glad that you found the website informative and easy to use, and that you are happy with your products. Best regards Vanpimps

Posted 9 years ago

“Great windows conversion kit for Ford transit very easy fit and excellent quality . Customer was very happy with price and window.”

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Posted 9 years ago

Hi Gareth, thanks you your great feed back, really happy that you are pleased with your windows, we would love to see a picture of them to put in our customer gallery. Best Regards Vanpimps

Posted 9 years ago

“Vanpimps....the dogs danglers, is to order and quick despatch. Thanks jcc carpentry, kent”

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Posted 9 years ago

Thank you Colin, Absolutely love this review, so glad you are happy with your order. Best Regards Vanpimps

Posted 9 years ago

“Product good and fitted well, no problems”

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Posted 9 years ago

Hi John, Thanks for the the great review. Best Regards Vanpimps.

Posted 9 years ago

“The rack turned up ok Firstly no instructions, ok its not very complicated but would have saved some time working it out Secondly you used hex bits for the front and torx for the rear, why? Its a PITA as I have to go and buy torx bits now to fit Lastly, the rear hole cut on one of the rails is in the wrong place and so the torx bolt wont fit through (the lip catches and wont go through despite wiggling) Feels like a cheap product with poor design”

Helpful Report

Posted 9 years ago

Hi Piers, I am sorry that you are not happy with your purchase. Unfortunately this is the first that we have been made aware of this, i have advised one of our sales team to email you to sort this out. In future we would be grateful that before you post a negative review, you contact us and make us aware of the problem which we will then do everything in our power to sort for you. Kind Regards Vanpimps

Posted 9 years ago

“the service was friendly up to date and fast. Thank you for the quick delivery too.”

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Posted 9 years ago

No Problem Thomas Really glad you were happy with your purchase. Best Regards Vanpimps.

Posted 9 years ago

“I got a great deal on two sliders for my Transit. Fitted both in an afternoon using fixing kits supplied. Very helpful and friendly sales and customer service team. All round a very positive experience.”

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Posted 9 years ago

HI Chris, So glad that you were happy with the service and products you received from Vanpimps. Best Regards

Posted 9 years ago

“Very good Servis good staff Need update on the new vivaro”

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Posted 9 years ago

Thank you Eqrem for you review. With regards to the new shape Vivaro, we are now sourcing products for this, unfortunately it does take a little time as it has not long been out for long, but rest assured we are doing our best to source the products for this van. Best Regards Vanpimps

Posted 9 years ago

“Fast delivery, informative... Great service.”

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Posted 9 years ago

Hi Jodie, Thank you for you review and feed back. Best regards Vanpimps

Posted 9 years ago

“fast shipment & good quality windows. pleasure to deal with”

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Posted 9 years ago

Thank you for your great review Adrian.

Posted 9 years ago

“Excellent service thank you for your fast delivery”

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Posted 9 years ago

Hi Peter thank you for you review much appreciated.

Posted 9 years ago

“Very helpful on the phone and the goods arrived exactly when expected.”

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Posted 9 years ago

Thank you for you great review Colin

Posted 9 years ago

“Ordered and paid easily online. Bits and pieces arrived promptly and are now fitted to the van. Good quality product and looks great. Thanks very much.”

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Posted 9 years ago

Thank you for your feedback Andy, maybe you could send us a picture of your van now that you have fitted them for our customer gallery page.

Posted 9 years ago

“Goods as described-kept updted with order progress and good arrived very promptly and well packaged.”

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Posted 9 years ago

Thank you for your review Graham, happy that you are pleased with the service and the products.

Posted 9 years ago

“It is very reassuring to deal with a company who are so professional. It is obvious that they care about customer relations. Darren was especially helpful, providing very positive help, taking the time to forward photographs of what I was about to order. The order arrived very quickly, and well packaged. I have no problem whatsoever recommending them to future customers. Thankyou very much. Geoff Degg”

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Posted 9 years ago

Thanks for the review and feedback about Darren, your response is much appreciated Geoff and your compliments have been passed on to Darren. Glad you are happy with the service provided by Vanpimps

Posted 9 years ago

“Good quality windows, they were relatively easy to fit. Very happy.”

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Posted 9 years ago

Thanks for the 5 star review, glad you are pleased with your order!

Posted 9 years ago

“very happy, very good product.”

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Posted 9 years ago

Thanks for reviewing us and giving us 5 stars, good to hear from another satisfied customer.

Posted 9 years ago

VanPimps is rated 4.7 based on 3,173 reviews