VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,171 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,171 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 441 7550

Email:

info@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

VanPimps 5 star review on 20th January 2025

Josh B

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service,thanks a lot. John borham.”

Helpful Report

Posted 8 years ago

Hi John Thanks for the great review kind regards- Vanpimps

Posted 8 years ago

“Great response to e-mail enquirers and great order processing and delivery.”

Helpful Report

Posted 8 years ago

Hi Craig, Many thanks for your great review. I'm glad your happy with the service you received at Vanpimps! We look forward to hearing from you again. Kindest Regards, Vanpimps.

Posted 8 years ago

“Bonnet cover arrived well packaged and I will use you again as I continue to style my van. Great prices.”

Helpful Report

Posted 8 years ago

Hi Stephen, Great review, thankyou! I hope your bonnet bra looks great on your van feel free to send us some images over!. We look forward to hearing from you again soon. Kindest regards, Vanpimps.

Posted 8 years ago

“Very good delivery and service but recently bought an item and didn't realise that the adhesive and glue where not included so by the time we had purchased and got the glass we then realised that these where not included so had to order again and pay extra postage if this isn't included on all windows its a bit silly why buy a window without the adhesive and the website could easily flag this up at basket stage”

Helpful Report

Posted 8 years ago

Hi Stephen, Thanks for your review. I appreciate for people that are bonding the windows themselves it would make sense to buy the window in with the fitting kit, however that would up the price and not everyone needs fitting kits as they have them fitted by a professional window fitters which already have the fitting kits- so we sell the window separate with the fitting kits available to buy additional if needed. Of course i will speak to the person who deals with the website and see if we can get this flagged up at basket stage so this is clear that the windows do not come with the fitting kits unless in a window package. Please feel confident that all feedback is gladly welcome and taken on board. Kindest regards, Vanpimps.

Posted 8 years ago

“excellent service recommend seller anytime.”

Helpful Report

Posted 8 years ago

Hi David Thanks for the good review we thank you very much kind regards Van Pimps

Posted 8 years ago

“Great product, the bonnet bra looks great on van and was easy to fit :) Thanks guys I'll be using you again as there's quite a bit I want to modify”

Helpful Report

Posted 8 years ago

Hi Gary thank you for the great review we are very pleased that your van looks great and we look forward to hearing from you again kind regards- Van Pimps

Posted 8 years ago

“Good quality, quick dispatch”

Helpful Report

Posted 8 years ago

Hi Graham Thanks for the good review kind regards - Van Pimps

Posted 8 years ago

“Product very good, delivery not so good checked to see when it was being delivered and they said they had tried twice but I was in all day and didn't even card my house.”

Helpful Report

Posted 8 years ago

Hi Paul Many thanks for the review we are pleased that you are happy with your product and we do apologise that the shipping was not up to standard. Kind Regards- Van Pimps

Posted 8 years ago

“I bought a privacy side door window for my conversion and Vanpimps were competitive on price, good instruction video. Unfortunately the first glass they sent got smashed by the courier, they sent another one straight out. Good company to deal with.”

Helpful Report

Posted 8 years ago

Hi Steve thanks for the good review we do apologies for the courier smashing the glass but we are now pleased that your order has been replaced. Thank you once again for your custom.

Posted 8 years ago

“I have not fitted them yet.”

Helpful Report

Posted 8 years ago

Hi Trevor thanks for the 5 Stars we look forward to hearing from you once you have fitted them.

Posted 8 years ago

“NO WIPE PACKET OR INSTRUCTIONS WERE IN THE DELIVERY. No great problem as i used meths and the internet but thought you might want to know.”

Helpful Report

Posted 8 years ago

Hi David, Many thanks for your review, we do like to hear feedback and what our customers thought of the product and service- Please accept my upmost apology that you didn't receive a wipe or any instructions. However if you had called to let us know we would have of course been more than happy to send out a wipe. Unfortunately we dont have any instructions for the rear grab handles but we would have been more than happy to advise you on this. Kindest regards, Vanpimps.

Posted 8 years ago

“A very professional service delivered with courtesy and efficiency.”

Helpful Report

Posted 8 years ago

Hi Andy many thanks for your great review we are very happy that you are pleased with our service as this is something we take pride in. We hope to hear from you again in the future. Kind Regards - Van Pimps

Posted 8 years ago

“the rails are of good quality the only thing that lets them down is the spacers I have sprayed them with two pack epoxy paint and stove them, hope this will prevent them from going rusting the other thing is there are no instructions on how they are fitted so I am hoping it is straight forward enough as I have not fitted them yet otherwise everything else is ok. Regards Phil”

Helpful Report

Posted 8 years ago

Hi Phil, The spacers should not rust as they are Stainless Steel. By all means i can email you over some instructions. The existing holes are already in your roof. If you have any trouble please do not hesitate to contact us. Kindest regards, Vanpimps

Posted 8 years ago

“First class service and top quality products..”

Helpful Report

Posted 8 years ago

Hi Andy many thanks for your great review we are very happy that you are pleased with our services. Take Care - Van Pimps

Posted 8 years ago

“Outstanding service. My s/s bumper protector arrived damaged in transit, I telephoned Van Pimps and emailed a photo. Unbelievable service - no messing a replacement arrived the next day. Thank you . Van Pimps are an example to all. SteveH”

Helpful Report

Posted 8 years ago

Hi Steve Many thanks for your fantastic review we are very pleased that you are happy with our service and we do apologise for the first damaged bumper protector. We are now very happy that you have a perfect one and we look forward to hearing from you soon. Take Care - Van Pimps

Posted 8 years ago

“Can't fault delivery more so to the Highlands, windows look great fitted into my van. Thnx”

Helpful Report

Posted 8 years ago

Hi Alex Many thanks for your great review we are pleased that you are happy with everything and we look forward to hearing from you again soon.

Posted 8 years ago

“Product was not good quality,(side bars and cross bars) one roof bar was scratched, poor fittings, no instructions. No response to emails. Rubbish.”

Helpful Report

Posted 8 years ago

Hi Mark Many thanks for your review, after looking into this matter further I can confirm that my colleague did respond to your email explaining that we didn't have any instructions for the wing bars at that point, however the following day she did email several pictures to you of the wing bars and how they should be assembled. As you did not reply we assumed you had received the emails and were able to fit the wing bars. Also in the email that was received you did not mention that you had any damage to your roof bars, if you had of course we would have been more than happy to rectify this for you. If you have any further questions please do not hesitate to contact us further regarding this matter. Kind Regards - Van Pimps

Posted 8 years ago

“Items were delivered quickly. Step covers are not as described or pictured, roof bars do not fit properly, instructions were as good as useless and do not even look the same as the bars in the box, the quality of the plastic parts supplied with the roof bars was terrible bits of excess plastic had to be removed, overall really dissappointed!”

Helpful Report

Posted 8 years ago

Hi David, Many thanks for your review. Of course we take feedback on board- I believe you were communicating with one of the ladies in the office with regards to these issues at which she was trying to help and did advise that if you were not happy with the products you could send them back to us for a full refund, within the space of a few hours you had sorted the roof rails yourself and fitted them and told us you didn't want to send the step plates back. Of course we do apologise that you were not happy with the products you received. However we did try our best to help you. Kind Regards Vanpimps.

Posted 8 years ago

“Delivered quickly nice product unfortunately there was no instructions inside made contact , asked to have some sent or emailed which I did received by email a couple days later would be happy to purchase products in future many thanks Steve Talbot”

Helpful Report

Posted 8 years ago

Hi Stephen Thanks very much for the good review. We are pleased that the instructions got to you and that you are happy with your product. Kind Regards - VanPimps

Posted 8 years ago

“Good contact with costumer service, no problem with a product, quick delivery. Is pity, that you can't ship to Ireland (post code not compatible) I had to drive to Northern Ireland to pick it up. Thank you Andrew”

Helpful Report

Posted 8 years ago

Hi Andrew Thank you for your good review we take pride in our customer service and we are always pleased to hear that you were satisfied with our work. We do apologies about the Ireland shipment we are currently looking into this to be able to ship outside of the UK. Take care kind regards Van Pimps

Posted 8 years ago

VanPimps is rated 4.7 based on 3,171 reviews