VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,173 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,173 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 441 7550

Email:

info@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

VanPimps 5 star review on 20th January 2025

Josh B

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impressed with the side bars, just that not all the bolts arrived with them... Struggled to get through to the store, couldn't leave a voicemail because the voice box was full... Ashame to to say as its only the missing bolts that was the problem. Fast delivery, well wrapped packaging, quality item.”

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Posted 9 years ago

“Brilliant service from van pimps quick service, my only criticism was the fitting instructions or lack of them i had to fit the lower mounting brackets upside down to enable the bar to fit”

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Posted 9 years ago

Hi Paul, Thanks for the positive review, much appreciated. Not sure what you mean about the mounting brackets, there should've been instructions in with the order advising how to fit the item. Enjoy your purchase!

Posted 9 years ago

“Bought some Nissan Juke Side Steps, 8 month on they are pitted and look terrible. Car is washed and clean always. VanPimps try to blame salt on the UK roads and not washing car for the deterioration. This is an excuse not to refund or replace. Very poor quality products, very disappointing customer service. Now need to purchase quality products after 8 months from a better company. Shop around before purchasing here!”

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Posted 9 years ago

Having seen photos of the bars it is clear that the bars have been damaged by salt/grit from the roads over the winter period, salt that hasn't been wiped off through regular cleaning has reacted with the aluminium. You have said the driver side has less damage than the passenger side which backs up this theory 100% as the passenger side is the side of the vehicle nearest to the curb where more splashes occur from puddles. Any metal item left in long-term contact with a corrosive element like Salt will damage. I am sorry we cannot help in this instance and am sorry you have felt the need to leave a negative review. I can assure you 100% that wherever you buy side steps from if they are left in contact with salt etc they will mark, we have seen £800 genuine Range Rover steps with the same sort of markings as yours in less than a year as they weren't looked after.

Posted 9 years ago

“I bought some side windows from your company but came with no instructions and rang to ask, but no instructions are provided and you didn't know how they fitted either so had to find out myself. Would be handy to have some sort of instruction leaflet same with rear spoiler we bought as well. Cheers sean”

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Posted 9 years ago

Hi Sean, I am confused by your comment that we don't know how the windows fit, we would've given you the same advice we give all our customers who ask for help, as we do actually fit windows too so know how to help. We also send video links on window fitting if people are struggling so your feedback seems strange but glad you got the items fitted. In terms of the spoilers, they just bond to your vehicle therefore instructions shouldn't be necessary. Thanks for your custom and if you need any help in future give us a call.

Posted 9 years ago

“Ordered a bonnet bra for a vivaro. The item was delivered pretty quickly and there was clear instructions on how to fit rather than having pages of bumf to read through. I would recommended.”

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Posted 9 years ago

Hi Shane, Thank you for your kind words, really glad you were happy with our service. If there is anything else we can help you with please do not hesitate to contact us, were here to help.

Posted 9 years ago

“Staff really friendly and helpful. Order despatched quickly. Great service.”

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Posted 9 years ago

Thank you Mike for your kind review if there is anything else we can help you with please do not hesitate to contact the team here at Vanpimps

Posted 9 years ago

“One item missing on delivery.but replacement sent out same day .really good service and products”

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Posted 9 years ago

Hi Garry, Unfortunately your item had gone missing but we did ship another one out as you said the very next day, glad you are happy with our service.

Posted 9 years ago

“The product description, spoke of very high quality, in fact I've copied directly front their web site below These are exceptional in every way. OEM style and quality. ..... Nope Great price. Yes Strong and look very sleek. We are sure you will be over the moon when you receive these as the quality is second to none. You know that feeling of o my word, how do they get away with selling such poor quality, cheap plastic fittings which don't fit right, I had to grind bits off cut bolts down, flabbergasted at how poorly the bars fit into the fittings, plastic adaptors which didn't clip together, shaped castings which don't quite match the shape of the roof ! Hugely disappointed, I should've spent the extra bought proper Mercedes rails and had them painted or coated black, in fact I might have to still !”

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Posted 9 years ago

Hi Caron, Sorry you are dissatisfied with your purchase, we have sold lots of this item and had some fantastic feedback about the quality of the product, it seems you may have received a defective set of roof bars. We would recommend if you are not happy with your purchase to get in touch with us as this is the first we have found out about your issue, We can't help if we dont know! Feel free to get in touch!

Posted 9 years ago

“Still no received my side bars”

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Posted 9 years ago

Hi Steven, Could you please get in contact with us regarding this matter, instead of leaving negative feed back as there has been no correspondence from you to suggest that you have not received your order. You can contact us on 01164417550 and we will get this matter addressed as quickly and efficiently as possible this is the first time we have heard of this.

Posted 9 years ago

“excellent service,good quality gear,reasonable prices.well done & thank-you to all the staff.”

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Posted 9 years ago

Thank you for you kind works David, Glad you are happy with our service and products and if these is anything else we can help you with please do not hesitate to contact us.

Posted 9 years ago

“Ordered ally running boards they were delivered on the said day I'm still trying to get them to fit the instructions consist of three images but no text I've phoned for help but as yet no reply looks like a case of we've got your cash so what the hell Dennis Mid Wales”

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Posted 9 years ago

Hi Dennis, Glad we have got your issue resolved now and sent over some fitting instructions, glad you are happy with your purchase now. Also would like other customers to know we sent out extra brackets at a loss to us to allow you to modify the bars to suit your needs for your modified taxi van.

Posted 9 years ago

“very pleased with the service great product will be useing this company again”

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Posted 9 years ago

Hi Phillip, so glad that you are happy with our service and products, if we can help you with anything else please do not hesitate to contact us.

Posted 9 years ago

“Purchased a set of side runners for a transit custom, very poor instructions. In fact the photos in the instructions aren't the brackets that come with the runners. 45 minutes to fit it says! Took over 2 hours. Also just to say when I called for help I was told I would get a call back on Monday am, this didn't happen, I called then I was told Dillon would call back, this didn't happen either. When I did speak to Dillon he was very helpful and did say send them back if I wasn't happy. I have now managed to install them but the design needs looking at, which I know is nothing to do with vanpimps.”

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Posted 9 years ago

“Bought a few things for my amarok from these guys very pleased with all items service is second to none ..well worth recommending them fast posted ect ...wwell done will definitely buy again ...four star service ... Mr p henton leicester ...”

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Posted 9 years ago

Hi Paul, Thank you for your kind review. If there is anything else i can help you with please do not hesitate to contact the team.

Posted 9 years ago

“Good service! action taken, as promised”

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Posted 9 years ago

Hi Abdul, Thank you for your review glad you are happy with our service.

Posted 9 years ago

“Prompt delivery and good quality items, pleased to purchase goods off this company.Running boards and side window wind deflectors being the items bought.”

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Posted 9 years ago

Hi Desmond, So glad you are happy with your purchase please contact us if there is anything else we can help you with.

Posted 9 years ago

“friendly knowledgeable and efficient staff quick service.”

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Posted 9 years ago

Thank you for you kind review, if you need any further assistance please do not hesitate to contact the team here at Vanpimps.

Posted 9 years ago

“Good service,great prices,fast delivery”

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Posted 9 years ago

Hi Joanne, thank you for the great review, so glad you were happy with our products, if you do need any more help then please do not hesitate to contact the team here at Vanpimps.

Posted 9 years ago

“Ordered rear windows for Citroen Relay and the stainless handle covers. They arrived the following day. The quality is excellent. Really pleased”

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Posted 9 years ago

Hi Geoffrey, so glad you are pleased with our products. If you need help with anything in the future please do not hesitate to contact us.

Posted 9 years ago

“Ordered item yesterday (05/02/15) - easy process, good communication from you, just waiting on items to arrive now. Thanks”

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Posted 9 years ago

Hi Daniel, thank you for your review, your items will be dispatched today for delivery on Monday. If there is anything else i can help you with please do not hesitate to contact me.

Posted 9 years ago

VanPimps is rated 4.7 based on 3,173 reviews