VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,177 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,177 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 441 7550

Email:

info@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

VanPimps 5 star review on 29th January 2025

607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding service. My s/s bumper protector arrived damaged in transit, I telephoned Van Pimps and emailed a photo. Unbelievable service - no messing a replacement arrived the next day. Thank you . Van Pimps are an example to all. SteveH”

Helpful Report

Posted 8 years ago

Hi Steve Many thanks for your fantastic review we are very pleased that you are happy with our service and we do apologise for the first damaged bumper protector. We are now very happy that you have a perfect one and we look forward to hearing from you soon. Take Care - Van Pimps

Posted 8 years ago

“Can't fault delivery more so to the Highlands, windows look great fitted into my van. Thnx”

Helpful Report

Posted 8 years ago

Hi Alex Many thanks for your great review we are pleased that you are happy with everything and we look forward to hearing from you again soon.

Posted 8 years ago

“Product was not good quality,(side bars and cross bars) one roof bar was scratched, poor fittings, no instructions. No response to emails. Rubbish.”

Helpful Report

Posted 8 years ago

Hi Mark Many thanks for your review, after looking into this matter further I can confirm that my colleague did respond to your email explaining that we didn't have any instructions for the wing bars at that point, however the following day she did email several pictures to you of the wing bars and how they should be assembled. As you did not reply we assumed you had received the emails and were able to fit the wing bars. Also in the email that was received you did not mention that you had any damage to your roof bars, if you had of course we would have been more than happy to rectify this for you. If you have any further questions please do not hesitate to contact us further regarding this matter. Kind Regards - Van Pimps

Posted 8 years ago

“Items were delivered quickly. Step covers are not as described or pictured, roof bars do not fit properly, instructions were as good as useless and do not even look the same as the bars in the box, the quality of the plastic parts supplied with the roof bars was terrible bits of excess plastic had to be removed, overall really dissappointed!”

Helpful Report

Posted 8 years ago

Hi David, Many thanks for your review. Of course we take feedback on board- I believe you were communicating with one of the ladies in the office with regards to these issues at which she was trying to help and did advise that if you were not happy with the products you could send them back to us for a full refund, within the space of a few hours you had sorted the roof rails yourself and fitted them and told us you didn't want to send the step plates back. Of course we do apologise that you were not happy with the products you received. However we did try our best to help you. Kind Regards Vanpimps.

Posted 8 years ago

“Delivered quickly nice product unfortunately there was no instructions inside made contact , asked to have some sent or emailed which I did received by email a couple days later would be happy to purchase products in future many thanks Steve Talbot”

Helpful Report

Posted 9 years ago

Hi Stephen Thanks very much for the good review. We are pleased that the instructions got to you and that you are happy with your product. Kind Regards - VanPimps

Posted 9 years ago

“Good contact with costumer service, no problem with a product, quick delivery. Is pity, that you can't ship to Ireland (post code not compatible) I had to drive to Northern Ireland to pick it up. Thank you Andrew”

Helpful Report

Posted 9 years ago

Hi Andrew Thank you for your good review we take pride in our customer service and we are always pleased to hear that you were satisfied with our work. We do apologies about the Ireland shipment we are currently looking into this to be able to ship outside of the UK. Take care kind regards Van Pimps

Posted 9 years ago

“Needed some advice on purchasing running boards for a new shape Vivaro. Had a talk via web chat for advice on what would look best. Made a choice and purchase. Item arrived next day as promised. Highly recommend the service. Product good quality too.”

Helpful Report

Posted 9 years ago

Hi Rob Thank you for your lovely review we are very pleased that you are happy with the service and the products and we look forward to hearing from you again - take care

Posted 9 years ago

“Very impressed with the quality of the product, dispatched on a very timely fashion, I will shop with you again. Thanks Chris”

Helpful Report

Posted 9 years ago

Hi Chris Many thanks for your great review we are very happy that you are happy with the quality of the products and we look forward to hearing from you again.

Posted 9 years ago

“I like the way you packed it is good idea,stop damage the glass?”

Helpful Report

Posted 9 years ago

Hi Michael many thanks for you good review

Posted 9 years ago

“Nice products, Fast delivery.”

Helpful Report

Posted 9 years ago

Hi Ian Many thanks for your good review we are pleased that you are happy with your order.

Posted 9 years ago

“Excellent fast service and a first class product.”

Helpful Report

Posted 9 years ago

Hi Andrew, Many thanks for your 5* review. We pride ourselves on our customer service. Were happy your pleased with your Peugeot boxer wing mirror covers. Kindest Regards, Vanpimps

Posted 9 years ago

“Good quality product.”

Helpful Report

Posted 9 years ago

Hi Dion, Many thanks for your great review, I'm glad your happy with your Fiat Ducato opening windows. Kindest regards, Vanpimps.

Posted 9 years ago

“I ordered Bonded Privacy Windows and am well pleased with Vanpimps customer service, speed of delivery, price and most importantly the windows themselves. They have now been fitted with no problems whatsoever.”

Helpful Report

Posted 9 years ago

Hi Alan Many thanks for this great review as we pride ourselves in customer service and the quality of our products. If you need anything else please do not hesitate to contact us. Thank you once again.

Posted 9 years ago

“Quick and efficient ordering and delivery. Please note I did check item apon delivery, no obvious signs of faults or damage I have said 1 star, the reason is for the quality of the spolier, having spent £180 having the spoiler painted and fitted professional, only for 4 days later for the spoiler to form a crack down the middle! The garage has assured me it is the quality of the product as aposed to the finishing and fitting. Would not recommend this product. Van in question is a vauxhall vivaro.”

Helpful Report

Posted 9 years ago

Hi Anthony, sorry you are not happy with the rear spoilers you purchased from us and they have developed a crack. We have discussed with our suppliers about this and spent a lot of time looking into your issue and the only thing that we can think is that either there was a problem with fitting it or the rear door had been slammed shut causing it to crack as it is only on one spoiler. It's human nature that your garage will pass the blame to the product but we sell hundreds of these spoilers, have them fitted to one of our demo vans (fitted for 18 months now) and have never had this issue before. The item as you admitted was received by you intact and even after spraying wasn't damaged so it can only really be slamming the door shut that has caused this crack. We are still working to resolve this issue for you as best we can and would've appreciated the chance to do this before receiving this negative review. We will be in touch later today with an update. Regards - Vanpimps

Posted 9 years ago

“Excellent service. Easy to order. Fast delivery. Excellent quality products and easy to fit. Highly recommended”

Helpful Report

Posted 9 years ago

Hi Matthew thanks for your great review we are very pleased that you are happy with your order and if there is anything else you need please do not hesitate to contact us.

Posted 9 years ago

“First class service good product Thanks Bob”

Helpful Report

Posted 9 years ago

Hi Bob Thanks for your great review. Take care

Posted 9 years ago

“Item rec'd quickly and as described, brand new. Thanks”

Helpful Report

Posted 9 years ago

Hi Aleksandras, Many thanks for your order and great review, i hope your happy with the side steps you received. Kindest regards, Vanpimps

Posted 9 years ago

“Very polite and fantastic service ,will deal again”

Helpful Report

Posted 9 years ago

Hi Clive, Many thanks for your great review. Were glad you were happy with the service your received and we hope you are very happy with the Mercedes Vito Window you ordered, i'm sure your van looks great. Kindest regards Vanpimps

Posted 9 years ago

“great service . next day delivery .well packed vantastic dave jamieson”

Helpful Report

Posted 9 years ago

Hi Dave, Many thanks for your great review, we strive the give the best customer service possible and rely on our next day delivery as that keeps our customers like yourself very happy- I'm sure your van looks VANTASTIC! Kindest regards Vanpimps

Posted 9 years ago

“I purchased some door sills for my van. After taking payment, I recirved a phone call to say they weren't in stock, I waited near 2 weeks for the item, which was my choice. When they did finally arrive, they were not as shown in the image on the website & the adhesive provided did nothing to attach them. (Yes the surface was clean & dry). I contacted the company to discuss a refund or possibly some credit. To date I have still received no reply to my complaint so am now £60 down with a product that isn't up to standard & a company that aren't replying. Avoid.”

Helpful Report

Posted 9 years ago

Hi Dan, Many thanks for your review. I do apologise for you not having a reply, However we have not received any form of contact from yourself, we have checked our emails and cannot find any correspondence from yourself of course if we did we would have been more than happy to help rectify the problem for you- please do not hesitate to contact us on shannon@vanpimps.co.uk Kindest regards Vanpimps

Posted 9 years ago

VanPimps is rated 4.7 based on 3,177 reviews