VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,173 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,173 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 441 7550

Email:

info@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

VanPimps 5 star review on 20th January 2025

Josh B

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite the product I ordered being out of stock I was informed about this and offered a full refund.As I still wanted the goods I said I was prepared to wait and the company kept me informed as to the progress of my order until it was delivered.Excellent,friendly service,would recommend this company highly”

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Posted 9 years ago

Hi John, Many thanks for your review. I apologise for your item firstly being out of stock. We strive to give the best customer service possible to our customers, I'm glad you were happy with this. Kindest regards Vanpimps

Posted 9 years ago

“Fast quick efficient service”

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Posted 9 years ago

Hi Paul, Many thanks for your great review we strive to give the quickest and best service possible. Kindest regards Vanpimps.

Posted 9 years ago

“5* great quick service, my van looks great,thanks van pimps .”

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Posted 9 years ago

Hi, Many thanks for your great review. Kind regards Vanpimps.

Posted 9 years ago

“The delivery time and communication were great but the packaging of the product and product itself were really flimsy and the chrome bumper cover came with a kink in it but I couldn't be bothered with the hassle of sending it back and waiting for a replacement .”

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Posted 9 years ago

Hi Darren, Thanks for your review, i'm sorry that you were not happy with the packaging and that your bumper protector was unfortunately delivered with a kink in it. If you had called the sales team and made us aware of this we would have been more than happy to help with this. Kind regards Vanpimps.

Posted 9 years ago

“The service and delivery are superb, the windows look good but are not a good fit. You supply 2 tubes of adhesive for the pair of windows. Assuming that one does each window. The bead of adhesive has to be that deep that even one and a half were needed for 1 window. The adhesive was so hard to gun on I think it was on it's way being past it's sell by date. In the end I had to get my mates son who is a windscreen fitter to fit them using his own adhesive. Even he said they were not a good fit and needed far to much bead of glue. They do look nice now fitted apart from the gap shown on the inside.”

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Posted 9 years ago

Hi Rob, Thanks for your review. This is the first i have heard of this, If you sent us an email or called one of us in the office would have been more than happy to assist with this and help rectify the problem. One tube of bonding adhesive should be more than enough for each window and with regards to the sell by date i have been down to the warehouse and all the ones that we have are with a sell by date of 2016/17. Kindest regards Vanpimps.

Posted 9 years ago

“Just a few lines to say 'thanks' for the windows you recently supplied for my Vauxhall Vivaro van. Fitting was delayed after delivery due to a few unforseen circumstances, but I have now had the opportunity to fit the windows over the past couple of days. Apart from the black sticky mess from the sealant, the job went extremely well! I think a whole box of rubber gloves should be advised and these should be changed regularly during the fitting process. The windows are top quality. They transform the appearance of the van and were a perfect fit. I purchased a reciprocating saw which allowed me to follow the profile of the window cut-outs. The 'fitting' kit provided with the windows made life easy. The only issue I had was that the 'double skin' of the outer an inner bodywork was in places a little wide for the edging trim. It could have done with being a little wider profile. That said, the whole job looks very professional and you wouldn't know that the windows weren't factory fit. I'm very pleased with the results and already I've had approving comments from friends and neighbours. Your customer service was excellent, prices were very keen and delivery was made extremely quickly. All in all I am a very satisfied customer. I will definitely be buying more from your range of van styling parts. Thanks again. Best wishes. Steve from Devon.”

Helpful Report

Posted 9 years ago

Hi Steve, We strive to give the best customer service we can. We are delighted that you are happy with all the service you received from placing the order to fitting your windows. We do however apologise for the 'sticky mess' and will take on board the idea to advise customers to use gloves throughout. Many thanks for your excellent review. Kindest regards Vanpimps

Posted 9 years ago

“Very helpfull and speedy service”

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Posted 9 years ago

Hi Ken, Thanks for your great review, Best regards Vanpims

Posted 9 years ago

“Product is brilliant. Fast delivery and the video on the website a super great help to fit the windows. I would have struggled without the video. The website does not state that they won;t ship outside the UK and when I called they confirmed they don't ship to Ireland, because they are not keen to send the shipment by boat, whilst they do ship to Northern Ireland which is 10 miles up the road and also requires shipment by boat. The website has a loyalty system, which is good for returning customers, but not for me (once off buyer as I am converting a van into a camper). I ordered 4 windows and all fitting bits. I wanted to order more (wind deflectors), but was advised to split my order in 2 so I can use up my points on my second order. I never placed the second order as the shipping and handling to NI was £ 29.99 whilst the product is £24.99 - points approx £ 11. So the S&H would be more expense than the product, which I ended up buying somewhere else (sorry guys). Bottom line: - Do I recommend: Yes, I highly recommend VanPimps and have already to others. - Tip for VanPimps: investigate if you can ship outside the UK as I believe you will get more custom + offer alternative to loyalty points for once-off buyers (e.g. allow them to transfer their points to others, offer customer to deduct 50% of points now (and loose the rest) or keep 100% for next purchase (returning customers). I hope this feedback helps. I am extremely pleased with the product! Regards, Robin”

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Posted 9 years ago

Hi Mark, Many thanks for your great review. Sorry to hear about the confusion caused with the shipping and points system. We are currently looking at shipping further than just UK. Thanks for your tips, We will take this on board. Kind Regards Vanpimps

Posted 9 years ago

“Ordered 5 minutes before the cut off time and TNT delivered 25 hours later! Brilliant turn round. Windows were cleverly packed with the assistance of expanding foam. I will admit to being a tad nervous of actually fitting the windows but once the first hole was drilled there was no turning back!! The informational video on the site proved invaluable and the process fairly easy. Well worth investing in an air nibbler if you have a compressor to hand.”

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Posted 9 years ago

Hi Mark, Thanks for your great review, We have a lot of our customers that are fitting the windows themselves and they are always nervous of ruining their van, however we always get a phone call telling us what a success it was. I'm glad you were happy with the video provided and the speedy delivery! Kindest regards, Vanpimps

Posted 9 years ago

“Bought an item on line , paid for it, received an email with Hermes parcel delivery trucking number, Only to receive another e mail the next day stating that the item is out of stock. Not good enough???!!!”

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Posted 9 years ago

Hi Mohammed, I'm sorry about the item being out of stock but unfortunately this sometimes does happen. If you like we can contact you to let you know when the item that you ordered is back into stock. Please accept my apology for this Kindest regards Vanpimps

Posted 9 years ago

“Product good .would be nice to have some advice on sticking them on like try and stick outer edges on first ..I have fitted mine but have gaps all around where it hasnt fitted flush .look good from front of van but not so when u look in mirrors ..fitted now so I will have to live with it .”

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Posted 9 years ago

Hi John, Im really sorry to hear that, this is the first we have heard of this, if you had rang up Vanpimps one of my colleagues would have been more than happy to assist you. Kind regards Vanpimps

Posted 9 years ago

“Great service, excellent quality products, with a very helpful sales staff, especially Shannon. Fred Wilkes”

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Posted 9 years ago

Hi Fred, Many thanks for your great review. We strive to give our customers the best service we can. i'm glad your happy with your bumper protector Kindest regards Vanpimps

Posted 9 years ago

“Quality of product very good, however paid for next day delivery for the item ordered before 1pm in accordance with the website, granted it was a Friday but the website did not say it wouldn't be delivered on a Saturday. Even factoring in the weekend I should of received the product on the Monday, but oh no it came pm on the Tuesday. I ordered a similar item from a competitor the same day and received it the next day.”

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Posted 9 years ago

Hi Mark, Your order was actually placed at 12.59pm on Friday 16th October and pinged through to our warehouse at 1.01pm hence it wasn't despatched until the next working day. It clearly states on our website that 'next day' delivery is 'next working day' see here: http://www.vanpimps.co.uk/delivery-costs-and-info/ Sorry you were not happy with the goods being shipped the next working day (Monday) but I am pleased that you were pleased with your Vivaro curtain kits and we hope to do business with you again, if you are ordering close to cut-off time next time maybe give us a ring first and we will do our best to get your order out the same day. Regards Vanpimps

Posted 9 years ago

“Very fast and efficient service. Will certainly be using you again.”

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Posted 9 years ago

Hi Tony, Thanks for your review. We look forward to doing business with you again soon. Kind Regards Vanpimps

Posted 9 years ago

“Can't fault the service, product or the delivery. Expand your range of stock and get your product pictures on your page cos if I can see'em, I'll buy 'em.”

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Posted 9 years ago

Hi Graham, Many thanks for your great review. We strive to give our customers excellent customer service, great products and a speedy delivery! Thanks for your advice we will take this on board. Kind regards Vanpimps

Posted 9 years ago

“Few slight scratches on side bars , not noticeable but their.”

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Posted 9 years ago

Hi Andrew, I'm sorry to hear about the scratches on your side bars. if you had called and notified us of this we would have been more than happy to help. Many thanks, Kind regards Vanpimps

Posted 9 years ago

“excellent service.. quality product... good comms. fast delivery”

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Posted 9 years ago

Hi Bevon, Thanks for your review, i'm glad your happy with your Transit window and wind deflectors your ordered. Kind regards Vanpimps

Posted 9 years ago

“Found them on the internet but rang them up with my order to make sure I ordered correct parts. Found them very helpful and my order was delivered to Isle of Wight the very next day. Very prompt service. Would not hesitate to use vanpimps again”

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Posted 9 years ago

Hi Mark, Thanks for your review. I'm glad you rang us for support as we love to help customers and ensure they receive the correct products. We look forward to doing business with you again. Kind regards Vanpimps

Posted 9 years ago

“I would highly recommend this bonnet bra and it looks great on my Vivaro in the chequered black finish. Excellent service from Van Pimps throughout. Many thanks.”

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Posted 9 years ago

Hi Liz, Many thanks for your great review! We strive to give excellent service to our customers. I'm glad your happy with your bonnet bra!. Kindest Regards Vanpimps

Posted 9 years ago

“Plastic ends on roof rail system and incorrect fixing supplied. 2 weeks later and they have not responded to my emails.”

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Posted 9 years ago

Hi Matthew, I did respond to your email however i wasn't aware it didn't send, apologies for this it has sent this time. I will look into your issue for you and get this sorted straight away. Many thanks Vanpimps

Posted 9 years ago

VanPimps is rated 4.7 based on 3,173 reviews