VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,170 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,170 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 441 7550

Email:

info@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

VanPimps 5 star review on 15th December 2024

605

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent the wrong rails, and some how you don't have the mechanism to rectify errors, the customers is on its own. Profesional companies don't work lake that.”

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Posted 7 years ago

Hi Dominic, you actually ordered the wrong roof rails after being advised which ones to order when you spoke to our customer services dept on the phone before placing your order this is why you had to return the goods at your cost, if it is our fault we offer a faultless swap or refund process at no cost to the customer, you returned the goods and we refunded them straight away. We are a professional company and it clearly states in our terms if the customer orders incorrectly they have to bear the cost of returning the unwanted items, this is pretty standard practice in eCommerce but I am sorry you are dissatisfied with the service you received.

Posted 7 years ago

“Excellent service. Couple of components missing from order and received replacements promptly without fuss. Excellent customer care.”

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Posted 7 years ago

Thanks for the great review Paul, hopefully now your Vito looks impressive with your sliding door curtains! Come back to look at what else we do for Mercedes soon! - Van Pimps

Posted 7 years ago

“The windows arrived promptly and transformed the panel van into something special.”

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Posted 7 years ago

Thanks for the review Gerry, it sounds as though you are happy and proud of your vehicle and it would be good to see a picture some time! Hopefully see you soon. - Van Pimps

Posted 7 years ago

“Brilliant job done by myself in 2mins”

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Posted 7 years ago

Thanks for the Five Stars Murray, now you have tried us out maybe you can look at our other styling products for the Trafic - Van Pimps

Posted 7 years ago

“Was very happy with my purchase..post was quick and windows look good”

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Posted 7 years ago

Thanks for your review Karl, its not easy to balance fast deliveries with quality shipping and great products, so its nice to receive feedback like this. See you soon - Van Pimps

Posted 7 years ago

“Fast delivery . Very pleased. Will use vanpimps again for sure.”

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Posted 7 years ago

Great news David, we cant wait for your return! Now your Vito has windows in it come and look at our other styling products :) See you soon! - Van Pimps

Posted 7 years ago

“Sent what I ordered without any problems . Even called me to arrange delivery day. Products were spot on and are all now on the van and looooooking goood ???????? Any free stickers going guys ??? Thanks ????????????”

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Posted 7 years ago

We are always happy to help Simon, thanks for noticing! It would be great to see a picture of your custom in all it's glory! Sorry we couldn't get a sticker out to you with your order this time, if you were to request one on your next order we would happily send one to you :) See you soon - Van Pimps

Posted 7 years ago

“Reasonable price, delivered quickly. [ Forgot to use my Pimp points tho ! ]”

VanPimps 5 star review on 8th August 2017

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Posted 7 years ago

Thanks Robert for your great review, she's looking great with the new windows in! Sorry you forgot to use your points up, but there is always a next time! See you soon. - Van Pimps

Posted 7 years ago

“Very quick delivery. Helpful staff.”

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Posted 7 years ago

Thanks for the 5 stars George, we are always happy to help! See you soon - Van Pimps

Posted 7 years ago

“Van Pimps are clearly an outfit which ensures the customer is seen as a welcome person who needs to be treated with the greatest of respect, courtesy, and communicated with fully. The Facebook page, the club, etc are also evidence of a thoughtful approach.”

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Posted 7 years ago

Thanks ever so much William, your 5 stars and comments have made our day! We always try our best where are customers are concerned, and its nice to know you feel the love. Hopefully we will see you again soon. - Van Pimps

Posted 7 years ago

“Spot on , service , delivery and product”

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Posted 7 years ago

Thanks for your review and 5 stars, we hope your sprinter windows transforms your vehicle and makes it more enjoyable :) see you soon - Van Pimps

Posted 7 years ago

“Great quality products and service.”

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Posted 7 years ago

“Great quality products and service.”

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Posted 7 years ago

Hi Kevin, Thanks for the great review. I hope your Trafic looks great with its new windows! Come back and see us soon - Van Pimps

Posted 7 years ago

“Great communication. Window for my van arrived within the time slot given which was great. Well package and delivered with care. Now installed in van looks brilliant. Highly recommended supplier.”

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Posted 7 years ago

Thanks so much Malcolm! now you should be able to get some sort of ventilation going on, not to mention the windows look great installed! See you soon - Van Pimps

Posted 7 years ago

“great service, great seat covers”

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Posted 7 years ago

“great service, great product, will use again”

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Posted 7 years ago

Thanks Pete, we appreciate the 5 stars :) we hope the orange seat covers make your interior stand out nicely! Cant wait to have you back - Van Pimps

Posted 7 years ago

“Packed badly, window arrived smashed to pieces, refused to do anything about it. Told me that a photo of the received package would qualify for a VAT refund as shipped out of UK, then make you jump through hoops to get it. Shocking... Never again”

Helpful Report

Posted 7 years ago

Hi Jon, we delivered the goods to a UK address where they were signed for in good condition and then you had them forwarded on to you. Unfortunately we cannot be responsible for damage that occurs when you are having goods shipped by a third party courier who has accepted our goods and signed for them as 'in good condition'. As for a VAT refund, once we receive proof the goods are out of the UK we can refund the VAT, we only asked for images to approve this and didn't ask you to 'jump through hoops'. We advise customers we do not ship glass overseas and if you choose to ship out of the UK yourself unfortunately we cannot be held liable, the goods are well packaged (we send out hundreds of glass deliveries per week so always ensure they are well packed). Sorry we couldn't help, you will need to make a claim against the courier who delivered the goods to you.

Posted 7 years ago

“Delivered exactly what I ordered in very quick time will definitely use again. With no fuss or drama excellent”

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Posted 7 years ago

Thanks for your kind comments and 5 stars Pete, hopefully your new wind deflectors make your Trafic stand out a little! We cant wait to see you again soon! - Van Pimps

Posted 7 years ago

“Well priced, easy to order and good delivery time”

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Posted 7 years ago

Thanks for your review and 5 stars Phil, we hope the new bars on your sprinter make it stand out with a bit of style! Come and see us soon - Van pimps

Posted 7 years ago

“Super fast deliver great communication and a fitted to the van easy top notch!!!”

VanPimps 5 star review on 2nd August 2017

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Posted 7 years ago

Hi Ryan. Thanks for the great review and picture your Sprinter looks 10/10. Hope to deal with you soon - Van Pimps

Posted 7 years ago

VanPimps is rated 4.7 based on 3,170 reviews