Van Guard Accessories Reviews

Name: Van Guard Accessories
Address: Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Exeter
Rating: 4.80

4.8 Rating 470 Reviews

96 %

of reviewers recommend Van Guard Accessories

Company Reviews

Metrics

Info

4.8

Based on 470 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01392 368351

Email:

customercare@van-guard.co.uk

Location:

Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter,
Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter
Exeter
EX5 2UL

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Van Guard Accessories 5 star review on 7th September 2024

Anonymous

Anonymous // 01/01/2019

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“Eye bolts for using hooked ratchet straps are simple an fast method of attaching awkward objects - A-frame ladder - to van roof. Top quality and design.”

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Posted 3 years ago

Hi Nicholas, Thank you for taking the time to give us this fantastic feedback! It's great to see your amazing comments about our eye bolts, I'm glad you are enjoying them! We hope to see you again soon. Chris

Posted 3 years ago

“Good product”

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Posted 3 years ago

Hi Alex, Thank you for taking the time to give us this great feedback. It's fantastic to see that you like our products! We hope we see you again soon. Chris

Posted 3 years ago

“Very good service and delivery”

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Posted 3 years ago

Hi Nick, Thank you for taking the time to give us this fantastic review regarding your recent order. It’s great to see that you liked our service and delivery! We hope to see you again soon. Chris

Posted 3 years ago

“Very pleased with my new ladder clamps.They arrived quickly and at a great price with free delivery. They fit perfectly on to the wide van guard roof bars.”

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Posted 3 years ago

Hi Anthony, Thank you for taking the time to give us this great review regarding your recent order. It’s fantastic to see how pleased you are with your new ladder clamps! I’m happy to learn the delivery was quick and you feel they are well priced. We hope to see you again soon. Chris

Posted 3 years ago

“Very prompt reply from the chat feature via the web site with the part numbers I needed. Quicker than I expected delivery. Easy install for a single person. Top quality roof rack and well priced. Will use again.”

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Posted 3 years ago

Hi Andy, Thank you for taking the time to give us this fantastic review regarding your experience with us! It’s great to see the team were able to give you advice quickly and that you were happy with the items. We hope to see you again soon. Chris

Posted 3 years ago

“Excellent love the pipe carrier also a excellent on time and fast delivery. Will recommend to everyone. Thanks”

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Posted 3 years ago

Hi Chris, Thank you for taking the time to leave us this amazing feedback regarding your latest order! It’s great to see that you’re loving your new pipe carrier and that the delivery was fast. We hope to see you again soon. Chris

Posted 3 years ago

“The side panels were difficult to fit on the front as the brackets did not exactly fit with the connector; panel fitting not parallel with the bracket. Took some time to sort and glad the other cross bars are connected to ensure secure. Yet to use but looks fit for my purpose.”

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Posted 3 years ago

Hi Russ, Thank you for taking the time to share your experience with us, we really value open and honest feedback from our customers. I am sorry to hear that the side panels were difficult to fit. I will pass this feedback onto our production team to see if there’s any changes that can be made. I’m glad that on first inspection it looks like it’s fit for your purpose. I hope the functionality lives up to your expectations. We hope to see you again soon. Chris

Posted 3 years ago

“Speedy delivery, great product and tons of communication all the way through. Highly recommend”

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Posted 3 years ago

Hi James, Thank you for taking the time to leave us this amazing feedback! It’s fantastic to see your great comments regarding our products and service. We hope to see you again soon. Chris

Posted 3 years ago

“Customer service from Ana was fantastic. She was super efficient and knowledgable about products and made sure I got the right spares to go with my complicated order. Delivery was swift (next day) and the price was right. Am on my third lot of roof bars from this company and very pleased with them.”

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Posted 3 years ago

Hi Chris, Thank you for taking the time to give us and Ana this amazing feedback! It's fantastic to hear your feedback about Ana’s service on this order and that your delivery was swift. I will ensure Ana gets the recognition she deserves. We hope we see you again soon. Chris

Posted 3 years ago

“Perfect service no complaints”

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Posted 3 years ago

Hi Garry, Thank you for taking the time to give us this amazing feedback. It's great to see that you would rate our service as perfect! We hope we see you again soon. Chris

Posted 3 years ago

“Ordered third roof bar. Email and given correct order number for product. Arrived in a couple of days. All good thx”

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Posted 3 years ago

Hi Corin, Thank you for taking the time to give us this fantastic feedback, we really like to hear from our customers regarding our service. It's great to see we were able to give you the correct information and the item arrived in good time. I hope it's living up to your expectations! We hope we see you again soon. Chris

Posted 3 years ago

“Very good and easy to use”

Van Guard Accessories 5 star review on 22nd July 2021

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Posted 3 years ago

Hi George, Thank you for taking the time to give us this great feedback and the photo of your racking in use! It's fantastic to learn you found it easy to use and that installation went well. We hope we see you again soon. Chris

Posted 3 years ago

“very quick service and high quality, many thanks *****”

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Posted 3 years ago

Hi Megan, Thank you for taking the time to give us this great feedback, we really like to hear from our customers regarding our service. It's fantastic to see our delivery was quick and the product lived up to your expectations. We hope we see you again soon. Chris

Posted 3 years ago

“Quick delivery and a top quality product 10/10”

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Posted 3 years ago

Hi Ken, Thank you for taking the time to give us that fantastic feedback, we really appreciate our customers letting us know how we did. I’m glad you liked the quick delivery and felt it's a quality product. We hope we see you again soon. Chris

Posted 3 years ago

“Very good product”

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Posted 3 years ago

“Excellent sales and service”

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Posted 3 years ago

“Item still hasn’t arrived”

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Posted 3 years ago

Hi Stephen, Thank you for taking the time to leave us a review on our services. I am sorry to learn that your item took so long to get to you. I can see by the tracking that this is now with you and hopefully living up to your expectations. We do advise that our delivery's can take up to 7 days but can see that it took longer on this occasion. I do apologise that no one got in contact to inform you of the delay and will make sure that this doesn't happen again in the future. Kind regards Chris

Posted 3 years ago

“Excellent product and service, item arrived on time and as described,”

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Posted 3 years ago

“Very good quality and a fast turnaround”

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Posted 3 years ago

“I have now bought three Van Guard roof bars for a Vivaro, a Transit and a Partner, all excellent, easy to fit , everything is well thought out , simple to put together and really strong, ideal for our Blind Business, Would certainly recommend Van Guard products, staff are really helpful too.”

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Posted 3 years ago

Van Guard Accessories is rated 4.8 based on 470 reviews