Van Guard Accessories Reviews

Name: Van Guard Accessories
Address: Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Exeter
Rating: 4.80

4.8 Rating 470 Reviews

96 %

of reviewers recommend Van Guard Accessories

Company Reviews

Metrics

Info

4.8

Based on 470 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01392 368351

Email:

customercare@van-guard.co.uk

Location:

Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter,
Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter
Exeter
EX5 2UL

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Van Guard Accessories 5 star review on 7th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't hesitate. Buy their products. All top quality and designed to fit.”

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Posted 3 years ago

Hi Gary, Thank you for taking the time to leave us this amazing feedback! It's fantastic to see your great comments about our products. We hope to see you again soon. Chris

Posted 3 years ago

“Great 5 start service, had exactly what we require and came next day, best quality Thanks you Compressed Air Systems UK www.tanaircompressors.com 0121 753 3330”

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Posted 3 years ago

Hi Jason, Thank you for taking the time to give us this great feedback. It's fantastic to see you would rate our service as 5 stars! We hope to see you again soon. Chris

Posted 3 years ago

“Great service delivered on time”

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Posted 3 years ago

Hi Scott, Thank you for taking the time to leave us this fantastic feedback! It's great to see your comments about our service and delivery time. We hope to see you again soon! Chris

Posted 3 years ago

“Great company! They call to check that you have ordered the correct parts and they are delivered super quickly. The only issue I have is that I had to spend £40 more for the middle roof bar conversion kit because I forgot to order the three at the same time, but that was my stupid fault. :)”

Helpful Report

Posted 3 years ago

Hi Jamie, Thank you for taking the time to leave us this amazing review! It's fantastic to see your great comments about our after sales service and delivery. Sorry to hear about the mix up with the bar configuration, but I'm glad we were able to resolve it! We hope to see you again soon. Chris

Posted 3 years ago

“I have just installed my rack and am very impressed. The quality of all the materials and the instructions made it very easy to assemble. The stability once fully tighten down confirmed my decision to buy Vanguard and in particular the flexibilty with the positions of the bars as I have two large skylights. Looking forward to our adventure in Europe loading up the roofrack with all our surfboards and camping gear. Great product - many thanks!”

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Posted 3 years ago

Hi Mats, Thank you for taking the time to leave us this fantastic feedback! It's great to learn that the installation went smoothly. I hope you enjoy your adventures in Europe! We hope to see you again soon. Chris

Posted 3 years ago

“I’ve not fitted yet as is for new van not yet got ,as swb rather than long this time and tail gate so needed different roller for bars looks much better design and should look at fit great”

Helpful Report

Posted 3 years ago

Hi Michael, Thank you for taking the time to leave us this great review! It's fantastic to learn that you feel our bars have a great design. Good luck fitting them to your new van, and if you have any queries, please do not hesitate to contact us. We hope to see you again soon. Chris

Posted 3 years ago

“I would just like to thank the team in the sales department for sorting out the problem with some roof bar bolts . Fantastic customer service, very helpful and friendly.”

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Posted 3 years ago

Hi Ian, Thank you so much for taking the time to leave us this amazing feedback. It's fantastic to see how you would describe our Customer Service Department! We hope to see you again soon. Chris

Posted 3 years ago

“Thanks to Van Guard for getting back to me and resolving my issue with late delivery appreciate the quick response.”

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Posted 3 years ago

Hi Alan, Thank you for taking the to update your most recent review. I'm happy to learn that the team were able to contact you and resolve your late delivery issues you were having. We hope to see you again soon. Chris

Posted 3 years ago

“Great product great service easy to fit thank you”

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Posted 3 years ago

Hi Mark, Thank you for taking the time to leave us this great feedback! It's amazing to see your comments about how great you feel our products and service are. We hope to see you again. Chris

Posted 3 years ago

“quality gear, exactly what I was looking for and just as good customer service. Will be using again”

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Posted 3 years ago

Hi Luke, Thank you for taking the time to leave us this amazing feedback! It's fantastic to see the kind words you've given both our products and our customer service! We hope to see you again soon. Chris

Posted 3 years ago

“Excellent customer service,replaced damaged on arrival goods quickly brilliant .Thanks again Ryan great customer care.”

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Posted 3 years ago

Hi Johnathan, Thank you for taking the time to leave us this fantastic review! It's great to see your amazing comments about Ryan's service, I will make sure he gets the recognition he deserves! I'm glad we could resolve your issue quickly and effectively. We hope to see you again soon. Chris

Posted 3 years ago

“Great look & great value”

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Posted 3 years ago

Hi Richard, Thank you for taking the time to leave us this amazing feedback. It's fantastic to see you'd rate our products as great for both looks and value! We hope to see you again soon. Chris

Posted 3 years ago

“Great products”

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Posted 3 years ago

Hi Joseph, Thank you for taking the time to leave us this amazing feedback. It's fantastic to see that you've rated our products as great! We hope to see you again soon. Chris

Posted 3 years ago

“Superb ladder clamps . Excellent price super fast delivery and kept informed all the way from van gaurd highly recommend”

Helpful Report

Posted 3 years ago

Hi Lee, Thank you for taking the time to leave us this great feedback! It's great to see how you've rated the delivery and the updates you received. We hope to see you again soon. Chris

Posted 3 years ago

“The service from booking to receiving my order was first class and the product is very good. Malcolm Bulpitt Dorset.”

Helpful Report

Posted 3 years ago

Hi Malcom, Thank you for taking the time to give us this fantastic review of your most recent order. It’s great to see that you would rate our service as first class and that you like the product! We hope to see you again soon. Chris

Posted 3 years ago

“The product itself is very good, excellent build quality. The staff on the phone are just average, they do not know what you are asking them, if you ask specific questions. They look for answers on the website just like you. I would still buy it again and would highly recommend. Just do your own research.”

Helpful Report

Posted 3 years ago

Hi Razvan, Thank you for taking the time to leave us this feedback regarding your recent order. It’s great to see that you feel our items have an excellent build quality. Sorry that you feel the service you received was average. Due to the sheer amount of items we sell, the team do have to refer to the website from time to time, however we are continuously training the team on different product ranges to give the best customer experience possible. Hopefully this will be reflected the next time you call in. We hope to see you again soon. Chris

Posted 3 years ago

“Very happy with the service”

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Posted 3 years ago

Hi Luli, Thank you for taking the time to leave us this great feedback! It’s amazing to see how happy you were with the service given on your recent order. We hope to see you again soon. Chris

Posted 3 years ago

“Great quality and service”

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Posted 3 years ago

Hi Joao, Thank you for taking the time to leave us this fantastic review on your latest order with us. It’s amazing to see that you would rate our quality and service as great! We hope to see you again soon. Chris

Posted 3 years ago

“Very well engineered equipment and at a competitive price. With just four bolts holding it to the vehicle though, it would be very quick and easy to steal if not loaded.”

Helpful Report

Posted 3 years ago

Hi Rodney, Thank you for taking the time to leave us this fantastic feedback! It's great to see that you feel our items are made well and priced competitively. Part of our goal is to make our items simple and easy to install, we’ve not yet had any reports of thefts, and hopefully we never do! We hope to see you again soon. Chris

Posted 3 years ago

“very simple to fit and robust as they look”

Helpful Report

Posted 3 years ago

Hi Mike, Thank you for taking the time to give us this great feedback! It's fantastic to learn that you found the install easy, and the product is robust. We hope to see you again soon. Chris

Posted 3 years ago

Van Guard Accessories is rated 4.8 based on 470 reviews