Van Guard Accessories Reviews

Name: Van Guard Accessories
Address: Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Exeter
Rating: 4.80

4.8 Rating 470 Reviews

96 %

of reviewers recommend Van Guard Accessories

Company Reviews

Metrics

Info

4.8

Based on 470 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01392 368351

Email:

customercare@van-guard.co.uk

Location:

Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter,
Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter
Exeter
EX5 2UL

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Van Guard Accessories 5 star review on 7th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not really van guard fault but just wanted to voice my opinion. I already owned a van vault pipe tube and needed a new roof rack. Ordered a van guard one just to find the roof rack bars are wider and won't take the brackets from my pipe tube. So then I bite the bullet and spend another £30 on the fixing kit for a van guard pipe tube hoping it would fitvmy van vault one and it doesnt. I've had to bodge it on which I'm not too happy about. I checked my bosses rhino roof rack and my old brackets would of gone on that fine. These things need to be universal in my opinion. It's left a really bad taste in my mouth as it's been such a palava and the roof rack has essentially cost me £30 more than it should of.”

Helpful Report

Posted 3 years ago

Hi Paul, Thank you for taking the time to leave us this feedback regarding your recent order. I'm sorry to learn that our Ulti Rack didn't work with your Van Vault pipe carrier and the extra cost you had to endure to try and make it work. We really appreciate feedback of this nature as we are constantly making changes to our products to ensure our customers are happy with the functionality. I have passed on your suggestion for a universal fitting option to our technical department so this can be looked at in the future. We hope to see you again soon. Chris

Posted 3 years ago

“Very pleased with your service”

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Posted 3 years ago

Hi Darren, Thank you for taking the time to leave us this great review! It's fantastic to see how pleased you were with our service. We hope to see you again soon. Chris

Posted 3 years ago

“it fits looks good and from experience hard wearing”

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Posted 3 years ago

Hi Paul, Thank you for taking the time to leave us this fantastic feedback. It's great to see your comments about our products! We hope to see you again soon. Chris

Posted 3 years ago

“Van Guard has been proven to me a trustable reliable company from customer services to the final delivering its quality products for fair reasonable prices.”

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Posted 3 years ago

Hi Aurelio, Thank you for taking the time to leave us this fantastic feedback! It's great to see your amazing comments about our customer service team and our products. We hope to see you again soon. Chris

Posted 3 years ago

“Have recently received a 6 step universal ladder for our Renault master LWB 2013 plate. Great service on phone, prompt next day delivery and great looking product which was easy to fit. No issues, very happy with it. Let's hope it lasts as well as it went on.”

Van Guard Accessories 5 star review on 20th December 2021

Helpful Report

Posted 3 years ago

Hi Thomas, Thank you for taking the time to leave us this fantastic feedback and photo of your new rear door ladder! It's great to see your amazing comments about our service and the item itself. We hope to see you again soon! Chris

Posted 3 years ago

“Great service and fast delivery. Unfortunately a few marks on pipe carrier but I didn’t check it straight away upon delivery, so a little late to do anything now.”

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Posted 3 years ago

Hi Nathan, Thank you for taking the time to leave us this feedback, it's great to see your comments about our service and delivery times! I’m sorry to learn that your new pipe carrier has arrived damaged. I've looked up your order and can see that you are still within our returns period, so I have arranged for one of my colleagues to give you a phone call and send you a replacement as soon as possible. We hope to see you again soon. Chris

Posted 3 years ago

“All I can say in. Amazingly shocked. The key fitted.”

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Posted 3 years ago

Hi Simon, Thank you for taking the time to leave us this feedback. I'm happy to see your expectations were surpassed and that your new keys are working! We hope to see you again. Chris

Posted 3 years ago

“Love the new black pipe carrier”

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Posted 3 years ago

Hi Gavin, Thank you for taking the time to leave us this feedback regarding your new black pipe carrier. It's great to see your comments about how much you love it! We hope to see you again soon. Chris

Posted 3 years ago

“Colleague did a great job at assisting me, was really helpful. Just awaiting my order.”

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Posted 3 years ago

Hi John, Thank you for taking the time to leave us this fantastic feedback! I can see that you spoke to my colleague Ana yesterday so I will make sure she gets the recognition she deserves. We hope to see you again soon. Chris

Posted 3 years ago

“I ordered some new keys for my roof tube and they came very quickly. Howver I find it unsafe it being that easy to obtain new keys for a roof tube. What would stop someone doing this to be able to steal anything out of anyone else's tubes?”

Helpful Report

Posted 3 years ago

Hi Greg, Thank you for taking the time to leave us this feedback, it's great to see your new keys were delivered quickly! When processing replacement pipe carrier keys, we always check our systems to locate the original order and ask for the serial number on the lock/key to ensure theft does not happen. I hope this puts your mind at rest and we see you again soon. Chris

Posted 3 years ago

“Really good service got my spare part in 24 hours.”

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Posted 3 years ago

Hi Brian, Thank you for taking the time to leave us this fantastic review! It's great to see your comments about the good service you received on your latest order. We hope we see you again soon. Chris

Posted 3 years ago

“Fantastic service. I ordered it and read that it would be with me within 5 working days. It was with me by 11am the next days. I had already had a phone call from them checking my van details. It took me about 30 to 45 minutes to fit it. Pleased with my purchase. It’s to have a company that puts a bit of effort in. Well done.”

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Posted 3 years ago

Hi Peter, Thank you for taking the time to leave us this fantastic feedback! It's amazing to see your great comments about our service and products! We hope you enjoy your new items. Chris

Posted 3 years ago

“great service will use again”

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Posted 3 years ago

Hi Stephen, Thank you for taking the time to leave us this great feedback. It's fantastic to see your comments about our service. We hope to see you again soon. Chris

Posted 3 years ago

“Roof bars seem very sturdy and well made I’m looking to buy 2 pipe tube holders any discount code”

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Posted 3 years ago

Hi Martin, Thank you for taking the time to leave us this fantastic feedback, it's great to see your comments about our products! We currently have a sale on our black pipe carriers, I have included the link to them on our website below. https://van-guard.co.uk/limited-edition-3m-black-pipe-carrier-with-rear-opening-vg200-3s-black/ We hope to see you again soon! Chris

Posted 3 years ago

“Great kit as always”

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Posted 3 years ago

Hi Chris, Thank you for taking the time to leave us this great feedback. It's fantastic to see your comments about our products. We hope to see you again soon. Chris

Posted 3 years ago

“What fantastic service, Tracey was really helpful in the office. The help I got from the guys in the warehouse was beyond the call of duty as well. Many thanks.”

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Posted 3 years ago

Hi Will, Thank you for taking the time to leave us this amazing feedback. It's great to see your comments about the fantastic service both Tracey and the warehouse staff provided you, I will make sure they get the recognition they deserve! We hope to see you again soon. Chris

Posted 3 years ago

“gave me good disscount”

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Posted 3 years ago

Hi S B S Tree Surgery, Thank you for taking the time to leave us this feedback! I'm glad that our Customer Service Team we're able to help you with your latest order. We hope to see you again soon. Chris

Posted 3 years ago

“Arrived very quickly and great quality.”

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Posted 3 years ago

Hi Joseph, Thank you for taking the time to leave us this great feedback. It's fantastic to see your comments about our delivery and product quality! We hope to see you again soon. Chris

Posted 3 years ago

“Great service and great kit, we use their kit on all our company vans”

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Posted 3 years ago

Hi Barrie, Thank you for taking the time to leave us this fantastic feedback! It's great to see your amazing comments about our service and products. We hope to see you again soon. Chris

Posted 3 years ago

“Great does he job well”

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Posted 3 years ago

Hi Richard, Thank you for taking the time to leave us this feedback. It's great to see your comments about our products! We hope to see you again soon. Chris

Posted 3 years ago

Van Guard Accessories is rated 4.8 based on 470 reviews