Van Guard Accessories Reviews

Name: Van Guard Accessories
Address: Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Exeter
Rating: 4.80

4.8 Rating 450 Reviews

96 %

of reviewers recommend Van Guard Accessories

Company Reviews

Metrics

Info

4.8

Based on 450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01392 368351

Email:

customercare@van-guard.co.uk

Location:

Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter,
Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter
Exeter
EX5 2UL

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Van Guard Accessories 5 star review on 7th September 2024

Anonymous

Anonymous // 01/01/2019

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“Easy to order and fast delivery no problems 🙂”

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Posted 4 months ago

Good afternoon Blair, Thanks for taking the time to leave such kind feedback! I'm glad you were happy with our service. Kind regards, Ryan

Posted 4 months ago

“While I haven't fitted the product, I bought it to attach an awning to so I didn't have to drill the van. Tracy from CS did an awsome job of providing me the information I wanted needing in the plannning stage, including ordering a single pair of the gutter supports so I could check they were the right size before buying. Its probably an OK set of roof bars, but great support.”

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Posted 4 months ago

Good afternoon Barry, Thank you for leaving such kind feedback about our products, and our brilliant customer support advisor Tracey. She'll be happy to receive such great feedback! Ryan

Posted 4 months ago

“Excellent service, works perfectly”

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Posted 4 months ago

Good afternoon Paula, Thanks for taking the time to leave us such kind feedback. I'm glad you're happy with the service! Ryan

Posted 4 months ago

“Very happy with the roller bar but the stand type support system at the back one of the nuts was threaded little upset about that it's still loose so makes a small rattling noise when driving but apart from that very happy with the product very excited to buy more products in the future if needed”

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Posted 4 months ago

Good afternoon Omer, Thanks for taking the time to leave us feedback. It sounds like there may be a quality issue with your product, so please give us a call on 01392 368351 so we can look into this. It sounds like there is an issue on the thread of the support feet on the roller, so we would be able to replace this part of the product free of charge to rectify this.

Posted 4 months ago

“Set of 3 installed on a Toyota proace city 2021. Nice stuff but useless as they catch a lot of wind and start to whistle on the rooftop.”

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Posted 4 months ago

Good afternoon. Thank you for taking the time to leave us a review and I'm sorry to hear the goods were not as expected. I am having difficulty locating your order with the order number you have provided. Please may I ask that you call our customer support team on 01392 368351 or email us at customercare@van-guard.co.uk and provide us with further information to allow us to assist you further. Best wishes, Kylie

Posted 4 months ago

“Great help and fast service”

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Posted 4 months ago

Good afternoon Ronnie, Thanks for taking the time to leave us such kind feedback. I'm glad to hear you're happy with our products and service. Kind regards Ryan

Posted 4 months ago

“Don't buy anything direct from Van Guard they are more expensive than other companies even though the products are sent out by Van Gaurd. Thought I was buying a set of 2 bars they were a few pounds cheaper than elsewhere but when delivered it was just 1 bar. Van gaurd not interested in trying to help me out so had to return at a cost of £45 and re order through third party which was sent out by Van gaurd. They say they can't control prices!!! but they don't even compete with third parties even though they do the deliveries for these companies.”

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Posted 4 months ago

Good morning, Nigel. Thank you for your review. I am sorry to hear you had a frustrating experience, but I really appreciate you providing your feedback. We have a library of Trade Customers who purchase from us on a frequent basis and are responsible to set their own prices, based on their business requirements. Our price match policy can be found on our website, and we ask that customers contact us prior to placing orders should you find products listed online at a lower price. This will allow our Customer Support team to discuss the options available to you. I have checked our online description and can see both the image and product description list a one bar set for the item you had originally purchased from us. After investigating further and looking at all available pricing, a refund and new order was the most cost-effective way to provide a resolution to you. If you wish to discuss your experience further, please call our Customer Support Team who will be happy to assist you further. Kind regards, Kylie

Posted 4 months ago

“ordered direct from Van Guard around middday the day before, delivery was next day, the item was well packaged and instructions were easy to follow, all in all it was fitted to the van withing half hour. very happy with the roof bars.”

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Posted 5 months ago

Thank you for taking the time to leave us a review, lovely to hear you are happy with everything - Becky

Posted 5 months ago

“Have used VanGuard products for years and they are my go to supplier. Reliable delivery and dependable quality.”

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Posted 5 months ago

Hi Peter, thank you for taking the time to leave us a review and your continued support - Becky

Posted 5 months ago

“I ordered shielding platesfor my van,to fit myself. I wasn't suppied with anti-rust compound. Which I've struggled to find myself. Would have been nice to have it as part of the self fit package. Apart from that, great service from vanguard.”

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Posted 5 months ago

Good afternoon, Leon. Thank you for taking the time to leave us a review. It's great to hear you're pleased with the service received. We are continuously looking for ways to improve, so I have passed your comments on to our technical team who will contact you to discuss these further. - Kylie

Posted 5 months ago

“great service”

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Posted 5 months ago

Good afternoon, Kenny. Thank you for taking the time to leave us a review. We are pleased to hear you're happy with the service received. - Kylie

Posted 5 months ago

“Great price, excellent service and super speedy delivery”

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Posted 6 months ago

Good morning, Luke. Thanks for leaving us 5 star review! It's great to hear you're happy with the price of our products and the service received. - Kylie

Posted 6 months ago

“The Brackets that fix to the roof of the van, do not fit my model(2020 Transit Custom) of van correctly. The holes were M6 size as were the screws supplied, but the van has M8 female threads, which clearly don't fit through m6 holes, so due to time constraints I had to modify this. The brackets don't sit flush either, so Packing had to be incorporated. I am an engineer and although I have made it work, with mods, there is lots of room for improvement.”

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Posted 6 months ago

Good morning, William. Thank you for taking the time to provide us with feedback. Please may I ask you contact us on 01392 368351 or alternatively, email us at customercare@van-guard.co.uk with your contact details. I would like to investigate this further for you as our the parts within our packages differ based on the different vehicle specifications on the market. I look forward to hearing from you soon. Best wishes, Kylie

Posted 6 months ago

“Disappointed with fit as won’t fit head rest and sits deformed to seat”

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Posted 6 months ago

Good afternoon, Alan. I'm sorry to hear that you are unhappy with your purchase. Please can I ask you contact our customer support team to allow us to look into this further for you. Our contact number is 01392 368351. We look forward to hearing from you soon. - Kylie

Posted 6 months ago

“Very good”

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Posted 6 months ago

Good morning, Gordon. Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your purchase. - Kylie

Posted 6 months ago

“Very good service”

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Posted 6 months ago

Thank you Martin for taking the time to leave us a review Great to hear you are happy, Becky

Posted 6 months ago

“Great products tried and tested perfect fit and look the part unlike cheap imitations you get what you pay for although these aren’t expensive in my opinion Don’t hesitate to buy van guard they are fantastic”

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Posted 7 months ago

Good morning, Shane Thank you for taking the time to leave us a review Great to hear you are happy with our products Thank you for your continued business, Becky

Posted 7 months ago

“Easy to order and fast delivery”

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Posted 7 months ago

Good morning, Wesley Thank you for taking the time to leave us a review Lovely to hear you are happy with our service and delivery Thank you, Becky

Posted 7 months ago

“when all was lost van guard came to my help 100% they answed all my problems and suplied me with equipment i needed”

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Posted 7 months ago

Good afternoon Brian, Thanks for leaving us such a nice review! I'm glad to hear we were able to help with everything you needed. Ryan Keefe

Posted 7 months ago

“Much needed as van was broken into again. Easy to fit and wish I done it sooner”

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Posted 7 months ago

Good afternoon Peter, Thanks for taking the time to leave us a review! I'm glad you're happy with the product and found it easy to install. Ryan Keefe

Posted 7 months ago

Van Guard Accessories is rated 4.8 based on 450 reviews