Van Demon Reviews

Name: Van Demon
Address: Apollo Park, University Way, Crewe, Crewe
Rating: 4.56

4.6 Rating 542 Reviews

91 %

of reviewers recommend Van Demon

Company Reviews

Metrics

Info

4.6

Based on 542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01270 667423

Location:

Apollo Park, University Way, Crewe
Crewe
CW1 4NA

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Van Demon 5 star review on 26th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased some new headlights a few months ago and after spending the whole day installing them, one of them was faulty. The issue was fixed quickly on that occasion with a small component part swapped out for a new one - an easy fix. However I have suffered the same problem again, and so far I have had no reply to any of my attempts to contact for a replacement! I am not happy that I have paid a good amount of money for headlights that have had 2 faults in 4 months! Am I going to have to pay to replace the parts every couple of months due to unreliable products? Please answer my request for a replacement part!”

Helpful Report

Posted 4 years ago

“Poor service, delayed responses and took an order for an item that is out of stock. Poor descriptions of items too.”

Helpful Report

Posted 4 years ago

“Poor customer service! Brought a bonnet deflector for my L200. After a few days I got round to fitting it only to find one of the mounting clips was missing! Emailed and was assured that they would post me a new clip, after a week still no clip, emailed again, they apologised and said they would send another. 7 weeks later still no clip and they have stopped responding to emails. Think before you buy anything from this shoddy company!”

Helpful Report

Posted 4 years ago

“Just taken delivery of premier van carpets costing £29-99 , which in my opinion are so overpriced, the drivers carpet doesn't even have a reinforced heel pad .I cannot envisage this product getting through one winter,so will in future buy more carefully, but not with van demon....”

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Posted 4 years ago

“Ordered 2 windows over the last few weeks for my sprinter,came quick and very well packaged,highly recommended”

Helpful Report

Posted 4 years ago

“SHOCKING poor quality of service!! I paid for my order almost 2 weeks ago as it states 1-2 day delivery and only one part of 4 has been delivered. I've emailed on a number of occasions and they replied they will look into it with no further outcome. They won't answer phone calls and requested them to call me, with no call back. So I've had to go to the Rhino products themselves for assistance with this order. Be warned and expect no customer service if you place an order!”

Helpful Report

Posted 4 years ago

“Bought a supposedly tailored rubber front floor mat for my work van delivery was spot on but definitely not tailored for my van doesn't fit very well at all curls up the seat legs and doesn't cover all the floor and also rubs on the steering column so definitely wish I had bought the cheaper ones off ebay”

Helpful Report

Posted 4 years ago

“Hi I ordered windows for my fiat ducato, after i put in my credit card details a message came up saying, the following errors occurred, your payment details were not verified, I then tried again and got the same message. When I checked my Internet banking Van Demon had infact charged me twice, there phone lines are down and they are not responding to emails and my bank account is cleaned out.”

Helpful Report

Posted 4 years ago

“Excellent mats at a reasonable price. Too bad the ones that came were the wrong shape for my vehicle!”

Helpful Report

Posted 4 years ago

“Very good quality fast delivery. Very pleased with sidebars”

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Posted 4 years ago

“Excellent service and delivery, well packaged too. Our Relay is looking smart with glass supplied by Van Demon.”

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Posted 4 years ago

“The sent me front mats for L200 single cab. When I ordered for double cab. I need to send the back. But no paper work in tbe bag.”

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Posted 4 years ago

“Shocking! I've made order, have been charged but never received order confirmation, no mention actual delivery. Sent 3 emails and never heard back, phone lines are suspended too. I understand it's coronavirus lockdown but they should stop taking orders!”

Helpful Report

Posted 4 years ago

“Ordered bonnet protector & sun visor 1st class delivery and communication what can I say Great job team 👍”

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Posted 4 years ago

“Great service and product. Thanks”

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Posted 4 years ago

“Really fast delivery packaged really well and a good price what more could you ask for.”

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Posted 4 years ago

“Ordered dog guard via amazon it didn’t turn up, supposed to be delivered by my Hermes. So I contacted Van Demon directly they replaced the item right away no hassle delivered next day. Great service I wish I’d dealt with them direct in the first place. Will certainly do so in the future. Kevin”

Helpful Report

Posted 4 years ago

“Bad communication from the start to finish (take ages to answer emails and the phone line just rings and rings with no one answering it), POOR QUALITY roof bars (rubbers don't line up and look unsightly, poor matt black finish with scratches in the paint) seat cover are OK at best and the fit is almost universal, spend a bit more elsewhere and get a much better quality product, THIS IS THE FIRST TIME I HAVE EVER LEFT A BAD REVIEW FOR ANY THING BUT I AM NOT A SATISFIED CUSTOMER WHO WISHES HE CHECKED THE REVIEWS FIRST, I WILL NOT BE USING VAN DEMON AGAIN.”

Helpful Report

Posted 4 years ago

“Goods arrive quick and in good order will use company again”

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Posted 4 years ago

Hey Richard, thanks for your 5 star review. Your feedback is much appreciated, we hope to see you again soon! Thanks, Van Demon.

Posted 4 years ago

“Good product reasonably priced”

Helpful Report

Posted 4 years ago

Hey Matthew, thanks for your 5 star review. We appreciate the positive feedback! Thanks, Van Demon.

Posted 4 years ago

Van Demon is rated 4.6 based on 542 reviews