IronmasterUK Reviews

Name: IronmasterUK
Address: 17A Ivel Road Shefford Bedfordshire SG17 5LB, Shefford
Rating: 4.83

4.8 Rating 123 Reviews

97 %

of reviewers recommend IronmasterUK

Company Reviews

Metrics

Info

4.8

Based on 123 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email, Telephone

About IronmasterUK:

Ironmaster home strength training equipment was originally made available in the UK by Valley Fitness Ltd in 2008. We became IronmasterUK in 2017 after 9 years supplying thousands of Ironmaster home gyms, providing epic customer service and helping our customers avoid the headaches of training in commercial gyms.

Visit Website

Phone:

020 77 88 77 10

Email:

info@ironmaster.co.uk

Location:

17A Ivel Road Shefford Bedfordshire SG17 5LB
Shefford
SG17 5LB

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IronmasterUK 5 star review on 20th April 2021

Anonymous

Anonymous // 01/01/2019

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“Had a great shopping experience with James, very attentive and polite. Pleasure to do business with him. Would recommend his site / products.”

Helpful Report

Thank you for the positive review Lisa. We aim to provide an outstanding customer experience and help wherever possible. If you need assistance with any of our products in the future then please let us know.

“I took a long time comparing adjustable dumbells before deciding on Ironmaster. I like the traditional feel and quality whereby once loaded the dumbells feel similar to the individual dumbells found in a commercial gym. The square shape is an added bonus as the dumbells stay put when you place them on a bench between sets without risk of rolling off. Having purchased the dumbells I also bought the superbench with attachments, This combination is extremely versatile facilitating a wide rang of exercises, and I find it perfect for my home gym. I am very satisfied with the quality and finish of my Ironmaster equipment and consider it money well spent. I would also commend Valley Fitness on their after sales service resolving a minor issue promptly, pleasantly with no inconvenience to myself. A deserved 5 stars.”

Helpful Report

Thank you for submitting a detailed review Denis and we're pleased that you're happy with your equipment. We really enjoy reading our reviews, particularly detailed reviews such as yours. Thank you for also being understanding with the small issue that you experienced and we're glad that we could resolve it suitably.

“My order was delivered promptly to my overseas address. Many thanks, I'm sure I will be using your website again.”

Helpful Report

Thank you for your review Suzanne. If you have any questions regarding our equipment in the future then please don't hesitate to get in contact.

“Great company; prompt communication and delivery. I will no doubt use their services again in the future.”

Helpful Report

Thank you for the kind words Niall. Please let us know if you need any help with future orders.

“I was looking to buy a calf raising block, without spending a fortune! Valley Fitness had a great product that worked with my current home gym setup and the price was right! I was very happy with the product, service and speed at which it was provided. I will definitely look to Valley Fitness again when I next need to make a purchase.”

Helpful Report

It's good to hear that we were able to provide you with the calf block that you needed. Thank you for taking the time to leave a review Eddie and if you need any assistance in the future then please let us know.

“Cannot beat the customer service. Polite, knowledgeable and fast replies. I started out with the IronMaster dumbbell set which I saw at BodyPower Expo 2015. A little expensive?....sure, I'm not gonna argue against that BUT....comes with a LIFEIME warranty and replaces a whole dumbbell set. Well it's a no brainer. And what a quality set it is. I am soooo glad I went for it. Not bulky like some other adjustable db sets out there. All metal so no plastic 'weak links'. Very easy and quick to change and a nice fat knurled bar to grip too. I was so impressed I decided to buy the Ironmaster SuperBench too. Absolutely solid bench and so quick and easy to adjust. Quite simply you get what you pay for and although it may take me a while of saving up to add to my collection it is definitely worth it. I fully recommend Valley Fitness to all of you and if you get a chance to try out any of their equipment I wouldn't hesitate. If you do it will be you writing the next review.”

Helpful Report

Many thanks for leaving a review Simon. It's great to hear about our customer service as we aim to provide the best. If you have any questions regarding the equipment to add to your collection then please just let us know. Thanks again.

“Product delivered on time when they said they would. They contacted me prior to delivery. Makes buying from Valley Fitness all the better especially when dealing with large bulky items. I had purchased from other online companies recently and had an absolute nightmare with their delivery company.”

Helpful Report

Thanks for leaving a review Kevin. We aim to get orders delivered quickly and on time by only using the most reliable delivery companies. If we can help in the future then please do let us know.

“I have bought a number of products from Valley Fitness and was very impressed with quality of the products and the service.”

Helpful Report

Thank you for taking the time to leave a review Karim. If you have any questions about the equipment in the future then please do not hesitate to ask us.

“Very good service and items - quick delivery & a fair price. I was a little dubious of Valley Fitness before placing my order as I hadn't heard anything about them, however after doing some research I decided to make a purchase. As stated above I'm glad I did as their service and quality of the items exceeded my expectations - I will be ordering from them again.”

Helpful Report

Thank you for your review Ross. It's great to hear that after your research you were happy to make a purchase and that everything exceeded your expectations. If we can help in any way before you place your next order then please get in touch. Thanks again.

“Very happy with the equipment, would recomment Valley Fitness, for equipment and delivery time”

Helpful Report

Thank you for leaving a review Gary. It's great to hear you are happy with the equipment and you would recommend Valley Fitness. If we can help with any future orders then please do not hesitate to get in contact.

“Simple to deal with and as there was a free delivery option it saved me a lot of money too! Great service.”

Helpful Report

Thanks for the review. If we can help in the future then please let us know.

“If Carlsberg made customer service, they’d do it this way! I had a little issue with my order that was dealt with perfectly. It was an issue that was out of Valley Fitness’s control, but they fixed it quickly and kept me up to date via email and a phone call. I can highly recommend the company and the equipment.”

Helpful Report

If Carlsberg made customers... Thank you for understanding and for taking the time to leave a review.

“Fantastic products - a large part of my home gym is now built around the bench and the add-ons that I have now bought. Very good service and very fast delivery. Highly recommended.”

Helpful Report

Thank you for leaving a review Steve. We hope you're getting on well with your equipment. If we can help in any way then please get in touch.

“I was probably a pain ringing and emailing Valley Fitness with questions! But they were very helpful and I ended up buying most of my home gym from them. Highly recommended! I have now built my dream gym in my garage. A++”

Helpful Report

You were far from being a pain Simon! We're glad to have helped you build your dream garage gym and thank you for taking the time to leave a review.

“I was a little worried that they don’t have a showroom. I wanted to try out the gear before I forked out the cash. Valley Fitness explained on the phone that they closed their showroom when they moved to larger premises, they have 90 day returns and only one person since the opened has returned a product. Now I have the kit I know why they don’t get returns. Awesome! The guys here are very helpful and the Ironmaster equipment is top quality.”

Helpful Report

Thank you for the review Charlie. We're glad you like the equipment and found us helpful. We try to be as helpful as we can. Thanks again.

“Love the equipment and Valley Fitness are a great example of a company that looks after customers. I really suggest getting your home gym from these guys. Any questions get answered quickly and delivery is fast. Lastly, just to brag, my gym is looking AWESOME!”

Helpful Report

Thanks for submitting a review and sending us a photo of your home gym. It really does look awesome and we love seeing Ironmaster home gyms!

“Excellent service and I highly recommend Valley Fitness. They went above and beyond changing an order for me and I still got the Super Bench and attachments quickly. I’ll be back for the adjustable dumbbells soon!”

Helpful Report

No worries at all for changing your order Adrian. We were glad to help and we're here if you have any questions about the adjustable dumbbells. Thank you for leaving this review and we hope your training is going well.

“Excellent customer service and a fantastic product. A big thanks to James for answering all my questions.”

Helpful Report

I'm glad you're happy with everything Jason and you're welcome for the assistance. Thank you for taking the time to leave a review. Please let me know if I can help in any other way. James

“My limited experience so far has been good and I would/will buy from Valley Fitness again.”

Helpful Report

Thank you for leaving a review Josh, it really helps us and our customers. If you need any help before your next purchase then please get in touch. Thanks again.

“If you're in Ireland or the U.K. and looking to buy any Ironmaster products (which are amazing), then Valley Fitness can't be beaten. Always receive world-class service from these guys! - Tiarnán.”

Helpful Report

It's great to hear that our service is top notch - we're aiming to be the best :-) Many thanks for submitting a review - it really helps us and our customers.

IronmasterUK is rated 4.8 based on 123 reviews