Domestix Reviews

Name: Domestix
Address: 158 Moulsham Street, Chelmsford
Rating: 4.36

4.4 Rating 455 Reviews

85 %

of reviewers recommend Domestix

Company Reviews

Metrics

Info

4.4

Based on 455 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Domestix:

Appliance repair and protect

Visit Website

Phone:

02080498249

Email:

hello@domestix.co.uk

Location:

158 Moulsham Street
Chelmsford
CM2 0LD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The actual cleaning of the dysentery cleaner was very good, the engineer did not renew the filters as per contract. I had to phone the company to correct this which is not acceptable”

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“Had a chap called Ricky service my 2 vacuums Very polite and professional Would definitely recommend your services”

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“No Show, booked an appointment 2 weeks prior due to their availability. Phoned to confirm as had to take a day off. When I spoke to customer care they blamed a new computer system very disappointing and frustrating “wasted my day off just before Christmas” lack of empathy shown!!!”

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“Really disappointing level of service offered. Totally dismissive and no ownership or appreciation for inconvenience caused. Booked an appointment over 2 weeks ago. Contacted them prior to appointment to confirm time and was advised that due to a computer error they could not attend. “What a waste of a day off” if this is the level of service offered I would definitely advise others to stay away.”

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“All good!”

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“Very pleasant guy and he did an excellent job 👍”

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“Guys we’re very friendly, and explained well what they were doing”

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“Being ancient,I would have liked some paperwork to file for future use”

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“Very disappointed with this company. I took out a care plan a few years ago and the company failed to schedule a service call in February 2019. I chased this up and was told that one would be arranged. By the end of November and finally arranged one. I asked what compensation I would receive and the lady I spoke to promised me she would look into it and ring me back. Needless to say she didn't so I rang this morning and she couldn't be bothered to discuss this with me initially, simply passing a message to the call handler telling me I didn't qualify because my plan was an insurance based one. After insisting I spoke with the supervisor, I got the same message directly from her. I then asked her who I should complain to and she said she dealt with the complaints, so its like turkeys voting for Xmas. I then asked if she could send me a copy of the company complaints procedure and after much silence she said the company didn't have one! Very disturbing. They never contact to confirm the annual renewal despite their terms and conditions ay they will. They have put up my premium by £1 per month without telling me, (A breach of the Direct Debit Guarantee) As the cost of a service is about £35 plus parts then I think the least they could do was to offer me a compensation payment for the 10 months that have elapsed since the service was due I write this to warn others that other may be aware”

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“I am more then happy with the service and always recommend to others The engineer who calls to service my hoover is very polite knowledgeable and does an excellent job Many thanks”

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“Very Good and Professional”

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“Excellent service”

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“Arrived on time good job”

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“Engineers very polite, friendly friendly and quick to service my Dyson vacuum Thank you”

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“The engineer was excellent and did a very thorough job. He even explained things about my Dyson that no one had told me before. I now have a vaccumn cleaner t hat is more efficient and much quieter”

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“my emergency call out was my fault and yer man informed me of my mistake to help me get the Dyson going. sadly my original problem - the basis of the call out was a detached tube between the vacuum head and the main SUCK tube. the agent did not do a vacuum test on pick up to prove it was ok and so when it did not work next day I went ballistic. I used logic and found the break in the tube and fixed it myself. The lad had not got his own car so I guess had a minimal kit with him. Hope the service engineer has a full kit for his month late visit.”