Uswitch Reviews

Name: Uswitch
Address: The Cooperage, 5 Copper Row, London, London Borough of Southwark
Rating: 4.54

4.5 Rating 127 Reviews

91 %

of reviewers recommend Uswitch

Company Reviews

Metrics

4.5

Based on 127 reviews

Customer Service
Avg Email Response Time	-1 hours

Anonymous

Anonymous // 01/01/2019

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“Very helpful agent. Took me through the switching process in a way I could understand.”

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Posted 3 years ago

“Easy and clear guidance to switch fuel providers to best deal”

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Posted 4 years ago

“I spent over 2 hours looking for a contract phone and Uswitch website offered what looked to be the best deal via Three mobile but then Three advised that this deal is no longer available. Clearly something somewhere is not right.”

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Posted 4 years ago

“Changed broadband on BT offer, should get £30 Mastercard card and £100 M&S vouchers, got card from BT but £100 M&S from Uswitch nevert got, send lots of emails to Uswitch and tried to speak to them via phone but its impossible, never got reply to any send email, dont rely on offers as when you try to claim it- its impossible, i wish I never switched via Uswitch as now cannot cancel order so will overpay for next 18 months, it would be cheaper overally if I got promised vouchers, nut I learned a lesson, never ever again Pat”

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Posted 5 years ago

“Quick and easy to use and saved money switching energy companies”

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Posted 5 years ago

“Great customer service and great deals which is very helpful”

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Posted 5 years ago

“Best comparison site”

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Posted 5 years ago

“I am a retired energy buyer, I checked out uSwitch for my own gas & electricity. They came up with a 'cheaper' deal where the costs were higher - so much for cheaper deals. Looks to me that they just suggest suppliers who pay them the highest. Doing your own checks are soooo easy, just write down your unit costs & standing charge costs (per day) , ignore your annual usage and if the proposed supplier is offering cheaper rates than you are currently paying then you are on to a winner. if you multiply the unit costs by your annual usage and add on the annual daily standard charges, you will then have your TRUE annual cost.”

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Posted 5 years ago

“My call to uSwitch was taken by Howard. He offered customer service at its best and was the epitome of patience. He explained clearly the options and I am very happy with the result. It was a long call, but I felt unrushed. Thank you Howard, for making what was a tricky process for me, a simple process. Excellent.”

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Posted 5 years ago

“Griffin made my switch very simple and easy. He was polite and very friendly. Thank you for all your help. Great Job.”

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Posted 6 years ago

“easy to navigate, really helpful and great savings”

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Posted 6 years ago

“Amazing service! Griffin helped me out and he was lush, even waited on the phone while I called my current energy supplier for a reference number. Thank you so much for your help!”

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Posted 6 years ago

“I wanted to switch gas and electric supplier. Uswitch found me a new deal and took care of the switching process in approx 30 mins. Lovely fella, very helpful and knowledgable -- great service. Lynne P./Newcastle”

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Posted 6 years ago

“I'm very happy with my switch today, which was done by gentleman called Alex. l have saved £112 a year on my gas and electric.”

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Posted 6 years ago

“Very easy to navigate”

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Posted 6 years ago

“source good prices, keep you informed during the year of offers, change of prices ect”

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Posted 6 years ago

“Recently due to review energy provider. Was with eon whose renewal prices were not good. Used uswitch to compare numerous energy providers. Quick and easy to use. Provided me with all the details I needed and helped me identify a new company. Very good service and would recommend.”

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Posted 6 years ago

“Really easy and simple service to use. Sent email updates of the switching process with all the necessary information.”

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Posted 6 years ago

“It works OK but selection is cautious, and energy cost saving calculation is misleading. Savings shown are based on what happens if I don't switch. Well I'm going to switch or I wouldn't be there. So I need to find the best deal rather than see some calculation of savings based on doing nothing. They also don't include some of the best deals on offer, although admittedly some suppliers are a bit iffy, but that's for me to decide on not them.”

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Posted 6 years ago

“excellent service and opened my eyes.”

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Posted 6 years ago

Uswitch is rated 4.5 based on 127 reviews