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use-IP Ltd Reviews

4.9 Rating 1,182 Reviews
99 %
of reviewers recommend use-IP Ltd
4.9
Based on 1,182 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read use-IP Ltd Reviews

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 5th September 2024
Andrew B
use-IP Ltd 5 star review on 26th February 2023
Ian W
use-IP Ltd 5 star review on 30th December 2022
Mark D
use-IP Ltd 5 star review on 25th January 2022
Ryan D
use-IP Ltd 5 star review on 26th December 2021
David M
use-IP Ltd 5 star review on 25th November 2021
Ernie W
use-IP Ltd 5 star review on 25th November 2021
Ernie W
68
Anonymous
Anonymous  // 01/01/2019
I have made two separate purchase of Hikvision cameras from this company. They are very efficient, friendly and have a brilliant aftercare service. Service above and beyond..... RECOMMENDED 5 STARS!
Helpful Report
Posted 8 years ago
On-line order had a quick reply due to a stock problem. A suitable alternative was offered at no cost to me :-) . The camera I ended up with is the DS-2DE5220I-AE. Picture quality is very good with the IR being proportional to the zoom and working well to the 50m required. Number plates can only be read on stationary vehicles. Can't increase frame rate above 25fps. Tried motion detection but the auto day\night switching played havoc with this, generating lots of false detections. This appears to be a common issue with Hikvision cameras according to forums. Scheduling the day night switching improves matters but not totally. As I'm moving the camera around, motion detection was not a requirement. Overall, pleased with the camera and wouldn't hesitate from buying from use-ip again.
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Posted 8 years ago
Wonderful service and excellent prices, did a lot of searching before committing and am glad I did. Delivery service spot on. Thanks
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Posted 8 years ago
The camera arrived promptly, and was very well packaged. The picture quality is fantastic and I'm very pleased with this purchase.
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Posted 8 years ago
Great product and very quick delivery with outstanding customer service and assistance with set up. Would definitely recommend to others who are looking to purchase cameras or related equipment. Our full CCTV system was purchased through use-ip Ltd. Excellent company and staff!!
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Posted 8 years ago
I already knew what cameras I wished to use so it only came down to service, confidence in the retailer and unit price. On all these points use-IP scored highly in my research. Once dealing with them direct my selection was fully justified the cameras were at the best price around, their communication was excellent and the previous high review scores are an accurate reflection, in my opinion. Although I did not need to contact them for support there are loads of supporting guides available and i have no doubts they would have helped me directly should I had had need to call them. Excellent company and customer service and one I would not hesitate to use again or recommend.
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Posted 8 years ago
Excellent communication and prompt reply to questions
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Posted 8 years ago
I dealt with 2/3 people there are Use IP and every individual was more than helpful! I am genuinely happy with the service and advice I received before my purchase and assuming the cameras are working well then I will be back again!!
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Posted 8 years ago
Very good prices and excellent service.
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Posted 8 years ago
Friendly, knowledgeable service, excellent delivery, less than half the cost from Amazon and less than half the delivery cost.
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Posted 8 years ago
I've placed a number of orders with Use-IP in the past 12 months, and on each occasion the experience has been somewhat boring! Each order was placed online, email updates told me when the order shipped, delivered on time with exactly what I ordered and the cameras pristine new condition. That's it, perfect service.
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Posted 8 years ago
The pre-sales support was high quality which is what convinced me to use this company. Prices were good, delivery was fast. Very happy to recommend to others.
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Posted 8 years ago
Very professionel, fast shipment to Denmark. The product, 4 pcs. of 4mp hikvision mini dome cameras, was just as expected. Great price, incl. the shipment, I will definitely buy from you again :-)
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Posted 8 years ago
Great support from the team, lots of valuable information on their blog... still using it today. Delivery was fast and smooth, couldn't recommend more highly.
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Posted 8 years ago
Very good online shop, great sales and even better customer support! Delivery is speedy and shipped with UPS so you know the package will arrive on time and in perfect condition.
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Posted 8 years ago
Pre and after sales service was second to none. Considering their prices are so low they provide such high quality service. I was guided thought the purchasing and all my questions answered truthfully (they were not just trying to grab as much money as possible) I had a question about the NVR so I rang them and spoke to a techie straight away, this is a nice touch as other suppliers previously told me to speak to the manufacture
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Posted 8 years ago
Very good service from Use-IP: pre-sales questions were answered quickly and helpfully, with not a hint of any salesmanship; the order was processed and delivered quickly. Highly recommended!
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Posted 8 years ago
I've used use-IP a number of times in the past and been really impressed. Their advice is always good, the deliveries prompt and if I've asked a question over email they've always responded quickly. 1st class service...
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Posted 8 years ago
Great product: Camera is as described, on-board software is easy to use and the camera really easy to set up with a bit of IT skills. Great service: Quick reply by email to questions asked about what is best for my CCTV project. Great price: Might be slightly more expensive that some other companies but the camera has the UK firmware and the Chinese one as other sellers.
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Posted 8 years ago
Great range at an excellent price. Products arrived promptly and were well packaged. Would recommend.
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Posted 8 years ago
use-IP Ltd is rated 4.9 based on 1,182 reviews