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use-IP Ltd Reviews

4.9 Rating 1,182 Reviews
99 %
of reviewers recommend use-IP Ltd
4.9
Based on 1,182 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read use-IP Ltd Reviews

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 5th September 2024
Andrew B
use-IP Ltd 5 star review on 26th February 2023
Ian W
use-IP Ltd 5 star review on 30th December 2022
Mark D
use-IP Ltd 5 star review on 25th January 2022
Ryan D
use-IP Ltd 5 star review on 26th December 2021
David M
use-IP Ltd 5 star review on 25th November 2021
Ernie W
use-IP Ltd 5 star review on 25th November 2021
Ernie W
68
Anonymous
Anonymous  // 01/01/2019
I've been a customer of Use-ip for at least 6 years now with no problems. My latest purchase could so easily, however, have gone wrong as there were all sorts of problems ... - the IP camera I ordered on "7-10 days delivery" turned out to be out of stock for 3 months - the next one I tried to replace it with (again showing 7-10 days delivery) turned out to be out of stock until Q3/Q4 this year - the one that was suggested to me was more expensive and had features I actually didn't need - the one I finally ended up going with was cheaper than I had already paid for (so I needed a partial refund to be processed) - it was not clear to me how I would be able to fit it as it didn't seem to support side entry of the cabling. Yet use-ip sales team (and specifically Sandra) were simply superb. She responded to every request from me almost immediately and sorted everything out - simply perfect customer service. And the camera arrived the next day the revised order was confirmed, together with the refund to reflect the substitution for a cheaper camera. Will I use use-ip again and recommend them to others ? You bet I will !
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Posted 3 years ago
Always very fast delivery, support on hand, and excellent pricing. Cannot say I have found a better supplier!
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Posted 3 years ago
Brilliant selection of cameras. Fast next day / overnight shipping. Really useful try and return scheme which is ideal when finding the correct camera for a customer. Also had useful and quick replies from the company team. Completely positive experience!
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Posted 3 years ago
Nice to talk to and very competent.
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Posted 3 years ago
I am very pleased with the service and quality. All my inquiries have been answered. I recommend. Thank You.
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Posted 3 years ago
Great service. Had a query about what cameras to buy so I posted in their forum, Dan from use-IP answered and gave some great advice. Purchased the IP camera and it was quickly delivered.
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Posted 3 years ago
Great communication, checking that I hadn’t made a mistake as I had ordered incompatible components and still got the order to me very promptly.
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Posted 3 years ago
Quick and efficient as always!
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Posted 3 years ago
Great service as always in terms of product availability, support/advice, shipping and addressing queries on returns. Great to have confidence in supply and knowledge. Really grateful for the 14-day try/return offer too. Thanks USE-UP Team ! You're always recommendation for any CCTV needs for friends and family.
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Posted 3 years ago
Great company to deal with,prompt delivery,would recommend to everyone,thank you very much.
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Posted 3 years ago
V Good pre sales service from Kyle, followed by helpful sales advice from him too. Post sale assistance from a colleague also useful when Kyle unavailable. There is a sense that if you need help, they are happy to give as quickly and effectively as possible. I’d recommend this company, without doubt. Thanks
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Posted 3 years ago
I have brought from use-IP several times now and found the products and service to be excellent.
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Posted 3 years ago
I ordered a Hikvision DS-2CD2047G1-L 4MP ColorVu Mini Bullet Network Camera - 6mm which was delivered quickly. I received email notifications from Use-IP throughout the process to let me know when I would expect the order. I have found the camera to be very good and gives an excellent picture. The ColorVu night time feature gives very good images even when it is very dark which I was impressed with.
use-IP Ltd 5 star review on 31st March 2021
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Posted 3 years ago
Good products, helpful customer care team
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Posted 3 years ago
I bought my first camera from Use-IP Ltd many years ago. In my opinion I have not dealt with a better customer service before and I am old enough to tell. Every concern, however small, was answered the following day with comprehensive reply by email with further suggestions or additional info. Do yourself a favour, spend couple of pounds more on the product you want and you can be sure that if there is any issue, you will always get a help or sound advice from Use-IP.
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Posted 3 years ago
Customer service was very good. I spoke to Emma and Kyle who were both really helpful. I would certainly order from use-ip again.
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Posted 3 years ago
We purchased a Hikvision DS-2CD2086G2-IU 8MP AcuSense IR Fixed Mini Bullet Network Camera to replace our old Hikvision camera at the front of the house. Easy to order and arrived on time. Having read the reviews thought it would be worth giving this camera a go, as seeing the wildlife pass our door at night in colour would be a pleasant change. As you can see from the photo foxe's are indeed red. Really impressed with the camera and it's night colour vision but not sure how much of this is helped by having the street light right outside the house.
use-IP Ltd 5 star review on 29th March 2021
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Posted 3 years ago
Very helpful members at Use-Ip especially Dan, to have spent many hours with me patiently, to resolve issues. Use-Ip is a company that can be relied upon for high standard of customer care. Thank you.
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Posted 3 years ago
I have bought four IP cameras as well as an NVR from Use-IP over the last year. They have always been very professional and super helpful, as well as offering decent prices and stock availability. I wouldn’t go elsewhere for IP cameras and accessories
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Posted 3 years ago
Brought some HikVision kit. Good company to use, quick shipping. Prices were very good too.
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Posted 3 years ago
use-IP Ltd is rated 4.9 based on 1,182 reviews