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use-IP Ltd Reviews

4.9 Rating 1,182 Reviews
99 %
of reviewers recommend use-IP Ltd
4.9
Based on 1,182 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read use-IP Ltd Reviews

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 5th September 2024
Andrew B
use-IP Ltd 5 star review on 26th February 2023
Ian W
use-IP Ltd 5 star review on 30th December 2022
Mark D
use-IP Ltd 5 star review on 25th January 2022
Ryan D
use-IP Ltd 5 star review on 26th December 2021
David M
use-IP Ltd 5 star review on 25th November 2021
Ernie W
use-IP Ltd 5 star review on 25th November 2021
Ernie W
68
Anonymous
Anonymous  // 01/01/2019
As a computer engineer, a modern IP-based system was an obvious choice and Hikvision seems to make very good kit. I decided early on to buy the cameras from Use-IP because they have an awesome support forum and are clearly very knowledgeable and helpful. Their service was exceptionally good and I'd recommend them to anybody. The DS-2CD2347G2-LU (ColorVu) camera is absolutely amazing. It makes a dark winter night look like a bright summer evening. The people detection features are the icing on the cake. I have it watching over my cars and if it detects anybody nearby, I immediately get a photograph sent to my phone. The DS-2CD2346G2-IU (Darkfighter) cameras are superb. Day or night, the picture is bright and sharp even in poor weather. Plus the IR LEDS look very cool, like two little evil red eyes watching you.
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Posted 3 years ago
Very competitive pricing coupled with an excellent delivery service and what can only be described as world class aftersales and technical support. The use IP forum provides a wealth of useful information and the all the staff are extremely knowledgeable both before and after purchasing.
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Posted 3 years ago
I bought 3 Hikvision cameras 8 MP and so far so good. They have a quite a big choice so you can find what you need. Fast delivery and good customer service. I returned one as the 2.8 lens was not the right one for me and the refund was within a week. Lucas
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Posted 3 years ago
Excellantly knowledgeable company to deal with - very important to me that someone is at the end of the phone when I have a query with CCTV equipment. Great range of quality products and I only source my equipment from this firm now.
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Posted 3 years ago
Excellent service as always from use-IP Ltd. They helped me plan my new CCTV system, they answered all my questions efficiently and delivered on time. I wouldn’t buy from anywhere else.
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Posted 3 years ago
Have used them several times and their product knowledge is 2nd to none, they have even help led us with a technical issue on a product they didn’t supply. Great service, great prices, great backup and fast delivery, can’t ask for a lot more than that
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Posted 3 years ago
An excellent company who answered my question quickly and accurately. I have purchased products from use-ip both privately and via work over a number of years. They always have good stock levels and always deliver on time.
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Posted 3 years ago
I have been using use-IP for a couple of years and find the customer service to be friendly and knowledgeable with the odd technical query that I have.The website and email-shots and website are informative. I won’t hesitate to use them next time I want to add to my system.
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Posted 3 years ago
I’m a returning customer. I have ordered several cctv cameras from use-ip and delivery is always quick. I’ve also had excellent advice from the forum. Recommended. A+++
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Posted 3 years ago
Been looking at Hikvision on Use-IP site for a while. Have purchased first camera for my network. The support in answering my various questions has been superb. Order process, tracking and delivery was faultless. Cannot recommend highly enough
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Posted 3 years ago
Fast, friendly, efficient and knowledgeable sales, and post-sales support.
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Posted 4 years ago
I am not a very regular customer, but when I do need something, it is usually because something has failed and I need quick replacement. use-IP have always been great, with a rapid, informative and friendly service. I recommend them.
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Posted 4 years ago
Great customer support and follow up, had been waiting for a turret camera that was out of stock and back dated, however, I was always updated with the stock availabilty situation and was one of the first to be notified by email to pre order. Everything was smooth and easy in the order placing. Shipping was quite good also, I always recommend these people and where I work, they placed an order with use-IP Ltd and were very satisfied withthe results.
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Posted 4 years ago
The internet is awash with companies selling fake or poor quality products. Use-IP is one of the "proper“ companies not only selling genuine quality products but also the go too place for information and advice, great service guys.
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Posted 4 years ago
I recently purchased 2 x Hikvision DS-2CD2386G2-IU 2.8mm​ 1 x Hikvision DS-7604NI-K1-4P(B) | 4 Channel Network Video Recorder 1 x WD Purple | 2TB SATA 6 Gb/s NAS Hard Drive WD20PURZ​ from use-IP. I received exceptional customer service, starting with friendly informative technical advice (from Kyle) through to the speedy delivery of the products. I wouldn’t hesistate to recommend or use use-IP in the future.
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Posted 4 years ago
I recently purchased 2 x Hikvision DS-2CD2386G2-IU 2.8mm​ 1 x Hikvision DS-7604NI-K1-4P(B) | 4 Channel Network Video Recorder 1 x WD Purple | 2TB SATA 6 Gb/s NAS Hard Drive WD20PURZ​ from use-IP. I received exceptional customer service, starting with friendly informative technical advice (from Kyle) through to the speedy delivery of the products. I wouldn’t hesistate to recommend or use use-IP in the future.
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Posted 4 years ago
Just purchased and installed a Hikvision DS-7608NI-I2-8P together with 3 x DS-2CD2347G1-LU ColorVu Turrets and 1 x DS-2CD2365G1-I Turret. Very pleased with the level of Customer Service that I received from use-IP and how quickly I received my order: Also extremely pleased with the quality of the Hikvision equipment that I selected. Just waiting for use-IP to obtain stock of 6mm focal length DS-2CD2347’s so I can complete my system. Also made good use of use-IP’s Forum for information on setting up and getting the best out of my IP CCTV equipment. Thoroughly recommend.
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Posted 4 years ago
This was my second purchase from Use-IP, delivery was efficient and customer service was exceptional. Many companies could learn from them, few could do better.
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Posted 4 years ago
Absolutely gold standard when it comes to customer service. Emma is so helpful when it comes to sourcing products and in general Use-ip has great technical support. Brilliant company to deal with.
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Posted 4 years ago
Fantastic company, I have bought from them many times and they are always helpful, communicate well and provide exceptionally good advice!
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Posted 4 years ago
use-IP Ltd is rated 4.9 based on 1,182 reviews