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use-IP Ltd Reviews

4.9 Rating 1,181 Reviews
99 %
of reviewers recommend use-IP Ltd
4.9
Based on 1,181 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read use-IP Ltd Reviews

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 5th September 2024
Andrew B
use-IP Ltd 5 star review on 26th February 2023
Ian W
use-IP Ltd 5 star review on 30th December 2022
Mark D
use-IP Ltd 5 star review on 25th January 2022
Ryan D
use-IP Ltd 5 star review on 26th December 2021
David M
use-IP Ltd 5 star review on 25th November 2021
Ernie W
use-IP Ltd 5 star review on 25th November 2021
Ernie W
68
Anonymous
Anonymous  // 01/01/2019
Really good so far - good selection of kit which isn't just listed/described in a 'box shifter' way. Cameras delivered really quickly and packed well. I'll be back!
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Posted 5 years ago
Extremly satisfied with the after sale (Phil) who helped me out in all the processes for installation. Great shop. Thanks. Nathalie
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Posted 5 years ago
As always Use-IP has delivered our order quickly and easily, can't fault them.
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Posted 5 years ago
The advisors on live chat and offline were fantastic. I managed to get advise, purchase the items I was after and had no issues with delivery times, installation or anything. Would recommend.
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Posted 6 years ago
Bought one 8mp and three 5mp turrets as well as an 8 channel NVR a few months ago but only installed them lately. Very happy with the quality of their products. I’ve got a bit of condensation on two cameras due to installation coinciding with cold weather but I’m hoping that will clear itself up. Any company that runs a forum on their sales website has confidence in their products. Nothing to fear from buying off these lads. Brian Ireland
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Posted 6 years ago
Excellent customer service. Amazingly helpful in every respect. I will be using them again without doubt.
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Posted 6 years ago
Superb level of service - and keen prices too. I'm a firm believer that if a company offers great service then price becomes far less important. You get the best of both worlds with Use-IP though. Highly recommended.
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Posted 6 years ago
I recently decided to increase the security of my flat by adding a couple of cameras! After a couple of searches, I landed on use-IP website, where I found professional security cameras, and after a few emails with their staff, ended up purchasing a pair of Hikvision cameras! They helped me all the way through the selection of the cameras and delivery was really fast (and free!) I'm really happy with their products and services, and would definitely recommend to others!
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Posted 6 years ago
First class service with great delivery, I love the advice section of the website, I think this company have got everything right, will recommend to everyone
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Posted 6 years ago
Erittäin sujuvaa asiointia, toimitus nopea kotiovelle saakka kohtuullisella korvauksella.
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Posted 6 years ago
Very fast delivery and a website will all the information you need thanks
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Posted 6 years ago
I recently purchased three Hikvision indoor Cube cameras to add to my existing CCTV system. Delivery was very prompt, but it was their after sales support that really impressed me. I experienced a minor glitch with the set up and the company could not have been more helpful in trying to resolve the problem. The company takes customer satisfaction very seriously and I would gladly recommend them to other prospective purchasers.
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Posted 6 years ago
Ordered CCTV kit and turned up the following day with no extra postage, had a problem with setting it up, spoke with Daniel and got it sorted almost straight away. Wish more companies gave customer service like this. Will recommend these guys to everyone
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Posted 6 years ago
Great service from USE IP. I didn't have a clue what I needed or if I could do it on my own. they helped me through with great recommendations and advice on install and set up. would recommend them to anyone.
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Posted 6 years ago
These guys know their stuff. I'm not going anywhere else for kit. Any (rare) problem fixed quickly and efficiently. Do you need more?
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Posted 6 years ago
Buying a cctv system for the first time is very confusing with all of the choice. Use-IP were amazing and so helpful recommending and taking the time to explain things. Their guides are perfect for each piece of equipment and setup was easy because of this. I will be recommending them to all my friends who are impressed with my home HikVision system.
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Posted 6 years ago
What could I say about Apart from telling you all how good they are. Great service/ advice before purchasing goods and they continue that with the after sales whilst you set it up. Without hesitation recommend this company - good luck to them in the future
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Posted 6 years ago
Searched high and low for a Hikvision ANPR camera and found one from this site. Communication was excellent. I hit a snag setting up the camera and my questions were quickly answered through quick chat. I will definitely buy from them again. Customer service is second to none.
use-IP Ltd 5 star review on 9th October 2018
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Posted 6 years ago
I ordered two "Hikvision DS­2CD2555FWD­IS 5MP Mini Dome Network Camera 4mm" . The overview on the site was quite transparant, user-friendly and complete. A friendly Gilly also helped me with some extra questions via mail. Conclusion: a quick and smooth order-process. The cams are high-quality, render a nice smooth image and have a modern design. (when zoomed in perhaps even more MP could be advised) The installation went quite well also here no real issues. Overall conclusion: Good service + Good products = Satisfied Customer
use-IP Ltd 5 star review on 9th October 2018 use-IP Ltd 5 star review on 9th October 2018
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Posted 6 years ago
Bought a Hikvision camera and DVR recently through use-IP, the order process was stress free and the delivery fast so I would recomend them to anybody considering a system, the choice is very good and the descriptions allow for an informed decision as to exactly how you want to design your set up. The items I bought where: Hikvision DS-2CD2785FWD-IZS 8MP Vari-focal Dome Network Camera - DS-2CD2785FWD-IZS The picture produced by the camera is very good as should be expected by a 4k lens, it took a bit of working out how to set up the angles etc and needed the dome to be removed to get the best angles, cabling also requires some dismantling of the camera, I am not an installer so these problems where probably greater for me than a professional installer who will be used to these issues. Hikvision DS-7604NI-K1-4P(B) | 4 Channel Network Video Recorder DS-7604NI-K1-4P(B) Setting up the DVR was easy, connecting the camera no problem, and setting the CCTV policy similar, the menu is pretty much a standard for CCTV systems but is easy to follow, exporting video is easier than most. My only gripe with DVR's and this is not specific to HikVision is access to the underlying operating system so that you can add custom software specific to your requirements, this could be that I have yet to work out how to do it. The i
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Posted 6 years ago
use-IP Ltd is rated 4.9 based on 1,181 reviews