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use-IP Ltd Reviews

4.9 Rating 1,181 Reviews
99 %
of reviewers recommend use-IP Ltd
4.9
Based on 1,181 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read use-IP Ltd Reviews

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 5th September 2024
Andrew B
use-IP Ltd 5 star review on 26th February 2023
Ian W
use-IP Ltd 5 star review on 30th December 2022
Mark D
use-IP Ltd 5 star review on 25th January 2022
Ryan D
use-IP Ltd 5 star review on 26th December 2021
David M
use-IP Ltd 5 star review on 25th November 2021
Ernie W
use-IP Ltd 5 star review on 25th November 2021
Ernie W
68
Anonymous
Anonymous  // 01/01/2019
Excellent service from use-IP. I used the chat feature for details on a Hikvison bullet camera and was offered an open box option with warranty. At nearly £30 cheaper and free delivery it was an easy decision. Quick delivery, DS2046G2, great image quality Acusense camera. Thanks.
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Posted 2 years ago
Very helpful and excellent service
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Posted 2 years ago
Having purchased from this company before I had no hesitation in contacting them to re-order. At the "stressful" time before Christmas I had picked out a couple of camera's that would suit my needs and spoke to Emma to check that these would indeed suit what I wanted to do. It's a good job I did, and a good job that Emma knows her job!! It turned out that I had "mis-understood" an item in the specs. Long story short..... Emma turned up trumps with a couple of options that were available and the deal was done. I cannot recommend this company highly enough, if you are in need of an IP camera speak to "use-IP" first, you will not be sorry that you did!!
use-IP Ltd 5 star review on 26th December 2021
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Posted 2 years ago
Easy to navigate web pages, good stock levels and fast delivery! Plus, a shout out to Kyle for his excellent technical support.
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Posted 2 years ago
Problems solved quick. Nice service.
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Posted 2 years ago
I've purchased several open box products from USE-IP and I'm very pleased. It didn't look like they had been used at all. The packages inside were still intact, not opened. I think the box was opened so someone could just look inside. I've had no problems.
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Posted 2 years ago
All of the team at use-IP provide an outstanding level of customer service. I had a problem that required the technical experts from the manufacturer to solve and use-IP did not rest until the problem was solved. I cannot speak highly enough of them.
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Posted 2 years ago
I have placed a few orders with use-IP and would definitely recommend them. For all your cctv needs you just need one place which is use-IP. Products are great and always dispatched on time. Amazing customer service, always replying to emails straight away, and they can help you with any queries. Sales or technical support, they just know straight away the best solution.
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Posted 2 years ago
Excellent products, swift delivery & a UK based company - great value for money & customer service.
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Posted 2 years ago
Good service, good prices, what’s not to like!
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Posted 2 years ago
I had been looking for some additional home security following the theft of some quite valuable tools from my garden shed, I decided that CCTV would be my best option. After a week or more of exchanging 20 or so emails with Kyle and following his expert guidance, I finally settled on a Hikvision DS-7608NI-I2-8P 8 Channel Network Video Recorder, 2TB Hard Disk and 4 Hikvision DS-2CD2347G2-LU 4MP ColorVu Fixed Turret Network Cameras with 4mm lenses. I must say that I am more than happy with the quality of the hardware and the quality of the recorded images produced. After doing a good old search of the web, I did manage to find the exact same equipment cheaper elsewhere but decided that should I have problems with the initial setup, the additional cost of purchasing from use-ip might be well worth the extra cost and I was very soon proved to be right as it required a good 20 or so support email exchanges with Kyle to get the system all set up and working to my requirements ( I worked in the embedded control software development industry for a good number of years and have set up IP cameras before so had a good idea that it would not be a straightforward experience!!). There is still one issue outstanding (image display via remote web browser access to the NVR is still problematic) but Kyle is working with Hikvision to resolve the problem. Have attached some photos of my installation, 1 camera watching the front door, 1 camera watching the garden shed and 2 cameras covering the whole of the rear garden. All cameras are set up to trigger the white LEDs on movement detection, all LEDs are on in the photos as the cameras detected me!! So, in summary, the Hikvision hardware is very good, the use-ip support is second to none, use-ip are a bit more expensive than some of their competitors but if you need after-sales support (and you most probably will if not experienced with the equipment purchased), like me, you will be glad you paid the slight premium for the support.
use-IP Ltd 5 star review on 25th November 2021 use-IP Ltd 5 star review on 25th November 2021 use-IP Ltd 5 star review on 25th November 2021 use-IP Ltd 5 star review on 25th November 2021
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Posted 2 years ago
I recently bought an IP camera from use-IP Ltd and was most impressed by their customer service and speed of despatch. I bought the camera to check on wildlife in my garden and to date have seen several foxes and hedgehogs. The quality of the picture is outstanding both during the day and night. I would have no hesitation in recommending use-IP Ltd and will certainly be using them again.
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Posted 2 years ago
I was looking to purchase an ANPR camera and even though I do have some experience with cameras I really wanted some advice as to what was the ideal product for this particular use. A telephone number is listed on their website which to my relief was answered by an actual person who listened to my requirements and suggested a suitable product. I received great advice, all my questions were answered and the companies product knowledge was excellent. If you are in the market for some CCTV cameras or recording devices I can highly recommend use-ip.co.uk
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Posted 2 years ago
This is my fourth order from Use-Ip over the last couple of years. Everything is done quickly with no dramas, there is no better place to buy combined with unrivaled knowledge and the best forum around.
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Posted 2 years ago
Great store and service. Will definitely use them again
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Posted 2 years ago
Great shop very quick turnaround and amazing help in setting the cctv up will use again
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Posted 3 years ago
When we first started out with cameras, we needed a lot of assistance in choosing the right units for broadcasting online. Use-IP helped out enormously, and as some of it had to be essentially trial and error, their support and assistance were invaluable. since then we have expanded our "fleet" from the original 3 to a total of 56! Thanks guys!
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Posted 3 years ago
Brilliant service from use-IP, spent a long time talking to Kyle at use-IP to discuss my requirements and to find the right camera. Bought a camera and NVR and the support they offered after delivery was first class. Don’t go anywhere else, but from these guys as you’ll be in safe hands!!
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Posted 3 years ago
Hi, We have 5 cameras all bought from Use IP some time ago, our NAS that was recording had some issues so time to get an NVR, having done some research and review information found on Use IP Web site we bought an DS 7608NI I2/8P. We downloaded the latest software iVMS 4200, took me some time to figure out how all worked. Having excellent advise from this company over the cameras. The purchase of the NVR was a no brainer. There many companies around that don't care about there customers these days, Use IP is a company that you can Trust...
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Posted 3 years ago
Fantastic service as always. Excellent pre sales advice, great prices, speedy delivery. Faultless!
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Posted 3 years ago
use-IP Ltd is rated 4.9 based on 1,181 reviews