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use-IP Ltd Reviews

4.9 Rating 1,181 Reviews
99 %
of reviewers recommend use-IP Ltd
4.9
Based on 1,181 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read use-IP Ltd Reviews

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 5th September 2024
Andrew B
use-IP Ltd 5 star review on 26th February 2023
Ian W
use-IP Ltd 5 star review on 30th December 2022
Mark D
use-IP Ltd 5 star review on 25th January 2022
Ryan D
use-IP Ltd 5 star review on 26th December 2021
David M
use-IP Ltd 5 star review on 25th November 2021
Ernie W
use-IP Ltd 5 star review on 25th November 2021
Ernie W
68
Anonymous
Anonymous  // 01/01/2019
Great service, kept informed of order status. Camera does the job brilliantly, great quality image. Using it as a baby monitor.
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Posted 6 years ago
Excellent service and really fast delivery to Belgium (24h) ! Thank you.
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Posted 6 years ago
No issues, prompt delivery
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Posted 6 years ago
Its one very goode store and very profecional. Good Shippment and advise. Very nice.
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Posted 6 years ago
Use-IP is a competent vendor. I bought several Milesight cameras from them. The cameras are of good quality - I prefer the build quality of these cameras compared to similar Hikvision dome cameras. Image quality of the pro dome is very convincing. It is convenient that the IR intensity can be manually adjusted in the web interface to reduce the blurring from IR reflections on the dome and nearby surfaces. Image quality of the mini dome is a notch below the pro dome; this model does not have manually adjustable IR intensity. However, Milesight falls short in client support, documentation, and third party software integration. Use-IP helped me to get the license key for the Milesight VMS application. The Android app is so-so. It has a tendency to randomly crash and I could not get the alarm push function to work. Navigating the playback time line is a pain because the app does not allow for zooming in on the time line. To be fair, the Hikvision HikConnect App is also fragile and I wouldn't say Milesight is a lot worse. Another issue I encountered is the lack of camera integration in our QNAP QVS application. The cameras can be integrated with a standard ONVIF profile, but this does not handle H265 compression which is a shame because the cameras all offer H265. Again, Use-IP has offered their help to liaise with Milesight and convince them to liaise with QNAP. Overall I can recommend Use-IP and I can also recommend Milesight. If this manufacturer was a bit better with support/documentation/integration, they could have good potential to gain market share.
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Posted 6 years ago
Really helpful and knowledgeable team, both from a pre-sales (Gilly) and post-sales (Phil) perspective. The camera (Indoor Hikvision DS­2CD2455FWD­IW) is fantastic, really great picture, easy to setup (POE) and works really well over HikConnect Android App (even without wifi). Many Thanks
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Posted 6 years ago
Every time, I needed some inquiries, I juste have to contact them and the team always answered and found the solution for me. Commercial service was great during my order. I strongly recommend to use " use-IP Ltd "; very competitive price, active forum and blog and one of the most important, is the service provided during or after the order: just efficient. Thanks to all the team.
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Posted 6 years ago
Use-IP are a remarkable firm: there are one or two people who really know what they are talking about and speedily produce answers to lead one in the right direction. I had chosen a CCTV camera but asked first if it was Ok with a Mac (most cameras are not very Mac friendly). I was told that the one I had chosen was not Mac-friendly and recommended another that was, albeit a tad over ÂŁ100 extra, but then that is Mac for you: Quality but it costs! I ordered it plus a Power-over-Ethernet box to deliver power to the camera. The camera and PoE box arrived within two days which was impressive. I rapidly realised that I had not ordered enough as I needed some means of supplying ethernet to the camera. Here I thought the Use-IP options were expensive as I tried first to get a HomePlug to link into the IP over the mains that I already have. But other people were just as expensive though while thrashing around I found a small TP-Link "Extender" which would receive WiFi signal and provide same to an Ethernet socket, so bought that through the dreaded Amazon. So to getting it all working. I had one or two early problems which Use-IP helped me through. But there were two big problems. First getting the Link Extender to work but this I did manage to solve. Second getting the camera to work with Motion detection. The problem was that it was very difficult to direct the motion detected video to my NAS box. There is no means of doing this on the proffered program from the Camera maker. The camera does have a browser facility which does work with the Mac but the Storage options don't, though I did find some file links I could set to the NAS. The only way I managed to get the thing working was because I had Synology NAS servers and these have their own camera management program which works with the Hikvision camera I had bought. Currently I have the camera working well and some motion detected events being stored on the Synology NAS. I am working on viewing these files but have not found a reliable set of instructions yet to proffer to my wife who wanted the camera to see which four or two legged monster was attacking her goldfish! I have not yet been able to formulate a clear enough question to give to Use-IP or Hikvision or Synology. All this takes time, the fortunate thing being that retirement gives quite a lot of that. Am I satisfied with Use-IP? A positive definite Maybe.
use-IP Ltd 4 star review on 25th July 2018
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Posted 6 years ago
Website easy to navigate and lots of information on equipment, including user manuals and spec sheets. Help on choosing equipment, lots of questions answered, very quick delivery. All round an excellent service, would definately recommend
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Posted 6 years ago
Good service and quick reply. Also fast delivery. Great job
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Posted 6 years ago
very available, excellent and clear communication, speed in the answers, it was a pleasure to buy from you
use-IP Ltd 5 star review on 3rd July 2018
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Posted 6 years ago
had stock at a good price and sent out immediately
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Posted 6 years ago
Website was easy to navigate, it was easy to find the products that I was looking for. Fast and efficient information regarding my order once placed and quick. hassle free delivery. I will certainly be using use-IP again. Paul Harris
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Posted 6 years ago
I called use-IP to get advice on the type of cameras I should buy for my home. They were very friendly and knowledgeable. Their prices are competitive and they had a range of delivery options. Cameras arrived quickly and when expected. I highly recommend use-IP. Overall a great experience.
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Posted 6 years ago
I was pleased with the comprehensive, professional website, with detailed information and reviews. The packaging and courier delivery was also first rate. An aftersales query was also addressed positively. A great retailer!
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Posted 6 years ago
Easy to navigate web site with plenty of detail on its products. Backed up by lots of advice on youtube and use-IP forums... which helped me make an informed choice of the most appropriate camera for my location, purpose and wallet. Free and fast delivery rounded off a good experience buying from use-IP.
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Posted 6 years ago
Excellent, friendly and knowledgable team. Quick to respond to questions. Would highly recommend.
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Posted 6 years ago
As always the products are competively priced and delivery is spot on. I would certainly recommend use-IP and will buy from them again as the occasion arises.
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Posted 6 years ago
Very fast delivery
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Posted 6 years ago
Fantastic service from start to finish. My bank refused my order twice (before they contacted me) resulting in me ordering 3 of the same item. Use-IP spotted this straight away and contacted me by email. Refunds were processed within a few minutes. A highly professional service and to top it all my item was delivered next day. I couldn’t ask for better and will recommend to all my friends.
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Posted 6 years ago
use-IP Ltd is rated 4.9 based on 1,181 reviews