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use-IP Ltd Reviews

4.9 Rating 1,181 Reviews
99 %
of reviewers recommend use-IP Ltd
4.9
Based on 1,181 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read use-IP Ltd Reviews

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

Write Your review

use-IP Ltd 5 star review on 5th September 2024
Andrew B
use-IP Ltd 5 star review on 26th February 2023
Ian W
use-IP Ltd 5 star review on 30th December 2022
Mark D
use-IP Ltd 5 star review on 25th January 2022
Ryan D
use-IP Ltd 5 star review on 26th December 2021
David M
use-IP Ltd 5 star review on 25th November 2021
Ernie W
use-IP Ltd 5 star review on 25th November 2021
Ernie W
68
Anonymous
Anonymous  // 01/01/2019
Had a few questions before ordering, very knowledgable and helpful. Delivery was spot on. Would use again
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Posted 6 years ago
From initial enquiry to delivery Use-ip were responsive and helpful. Pricing was good and supply was quick. I've since used them a second time and no doubt will be back again when I need to upgrade. Their informative YouTube videos and step-by-step guides were very helpful as well, especially when instruction manuals you get with some products are so poor.
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Posted 6 years ago
Sent my order swiftly and well packaged
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Posted 6 years ago
quick delivery, well packed.
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Posted 6 years ago
Easy to deal with, fast response to emails. Very knowledgeable about their products. Quick despatch and delivery. Recommended.
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Posted 6 years ago
use-Ip are my go to place to buy my cctv gear from, starting small and adding bit by bit. Cheapest prices & great support. Simply & it works :)
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Posted 6 years ago
USE-IP were very helpful with my questions prior to purchase, I thought this would be the case seeing their web forum and youtube videos. The delivery was dispatched really quickly and had clearly been packaged with care. This looks like a small business who prides itself on customer service and one which I would be very happy to purchase from again in the future.
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Posted 6 years ago
Excellent coms, well packed and delivered on time. Thank you.
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Posted 6 years ago
Not only will this company supply you with a good price on equipment, they support you through installation and are very responsive to any questions you might have. Highly regarded.
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Posted 6 years ago
I first bought a camera system, comprising of 14 cameras and an NVR, from Use-IP 3 years ago. Recently I upgraded the system to Hikvision 8MP turrets, 4MP Cubes and a Hikvision DS-7732NI-I4-16P. The support provided by USE-IP is tremendous, and in particular I found the YouTube videos and the Forum invaluable resources; I recommend you check them out. They obviously spend a huge amount of time, effort and money doing these. We, as purchasers, should encourage companies that provide this support and infrastructure and purchase from these committed, long-term (family) businesses rather than worrying about saving a couple of ££s from some purely price-based web organisation that lives off the back of others. I highly recommend USE-IP, their products and in particular their pre- and post-sales support.
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Posted 6 years ago
good service - quick response to enquiries
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Posted 6 years ago
Very quick and efficient, perfect next day service
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Posted 6 years ago
Delivery was very quick, easy setup...perfect
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Posted 6 years ago
I bought a Hikvision camera, which is a sophisticated CCTV for the price. What is most commendable is the support I have received from use-IP. Over a year after purchase the camera had a firmware upgrade issue. Use-IP support was outstanding and well beyond anticipations. The Hikvision camera is very good, use-IP the is only place to buy a CCTV camera. Their customer service is excellent and highly recommended.
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Posted 6 years ago
Have used this company for many years now. Very helpful, very fast to respond and very competitive pricing.
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Posted 6 years ago
Excellent customer service with regular emails keeping me up to date on progress on out of stock item. Item was sourced and delivered very quickly. Whole experience was very professional. Cannot review product yet as it has not yet been installed
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Posted 6 years ago
I bought the Milesight mini bullet 3mp the build quality is very good and the camera has some good weight to it.Software and setup are very easy and the image quality is superb, I took advice before purchase with a use-IP advisor who pointed me towards the Milesight detection video's. I ended up using the Advanced Motion Detection and this truly works no false detection due to foliage reflection in my garage door.Two small fixes in the firmware needed Phil assures that in the next firmware multiple images will be included on one email and at the moment you can only view the video direct from the NAS not the browser. All in all very satisfied thank you use-IP.
use-IP Ltd 5 star review on 20th December 2017
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Posted 6 years ago
I had a lot of pre-sales questions that were responded to quickly and courteously. I’ve now ordered and received one camera that’s configured and now just waiting for the snow to clear before it gets mounted. Delivery was quick and the camera was well packaged.
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Posted 6 years ago
Amazing choice and lots of expert help available if required.
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Posted 6 years ago
After searching the internet for a genuine supplier of high quality CCTV equipment at a reasonable price, I came across Use-IP and they were amazing. Firstly I made use of the online chat help option where I was able to ask various questions and where Use-IP were able to link me to their products without searching their website. They were extremely professional, knowledgeable and also recommended that I use the 14 day Buy & Try option to make sure the camera was fit for purpose. After doing so I had a few teething issues and once again I used the online help option as I didn't want to send the camera back. Phil's knowledge and help allowed me to set the camera up properly with a superb picture, saving me from returning it, when I only needed the correct configuration. Well done you guys keep up the good work.
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Posted 6 years ago
use-IP Ltd is rated 4.9 based on 1,181 reviews