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use-IP Ltd Reviews

4.9 Rating 1,182 Reviews
99 %
of reviewers recommend use-IP Ltd
4.9
Based on 1,182 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read use-IP Ltd Reviews

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 5th September 2024
Andrew B
use-IP Ltd 5 star review on 26th February 2023
Ian W
use-IP Ltd 5 star review on 30th December 2022
Mark D
use-IP Ltd 5 star review on 25th January 2022
Ryan D
use-IP Ltd 5 star review on 26th December 2021
David M
use-IP Ltd 5 star review on 25th November 2021
Ernie W
use-IP Ltd 5 star review on 25th November 2021
Ernie W
68
Anonymous
Anonymous  // 01/01/2019
Very knowledgeable, swift response and delivery
Helpful Report
Posted 7 years ago
As a complete novice, I was lucky to find a supplier that understood what I wanted, and suggested a pragmatic, cost effective solution. They've also been very helpul with the inevitable complications of setting up the system. It's not fully installed yet, so I don't know how it will perform, but I'm confident that it will be excellent, and if, by some chance, there are problems, I know they will continue to support me.
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Posted 7 years ago
Excellent friendly service during the initial pricing and purchase process. Order dispatched and arrived very quickly. Set up was simple and the one teqnical question I asked was answered very quickly with the technical support staff. Excellent service all round will use again and recomend to friends.
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Posted 7 years ago
The pre-sales support offered on the phone was excellent, even as a residential customer who was only interested in one camera initially.
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Posted 7 years ago
Quality of PO delivery even if they wait until the money is fully in their account before sending the material while the swift accused for the transfer is available to show that it is effective
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Posted 7 years ago
My second order from use-IP and it flawlessly, order in and after about week of waiting package in hands. Pricing is right, service is top notch and they don´t fool around with orders, they make it happen. Will do business in future.
Helpful Report
Posted 7 years ago
Excellent service - easy to order online and item dispatched quickly and turned up on-time. I was after a mounting solution to hide the cable connections for my HikVision bullet camera and found use-IP Ltd to stock the mount at a reasonable price.
use-IP Ltd 5 star review on 28th November 2016
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Posted 7 years ago
Quick professional service.
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Posted 7 years ago
very good service
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Posted 7 years ago
I bought a DS-7608 NVR and I'm very pleased with its performance and quality and ease of use and also it's nice to have some technical backup from Kieran and short waiting time on the phone when you ring up
Helpful Report
Posted 7 years ago
Hi, Use IP were the only stockist of the 12mn Hikvision camera which I needed. There customer services were very helpful and polite and ordered at 3.26pm and received the camera the next day @ 9.30am. Good prices and have a 14 day return policy. Very good all round.
Helpful Report
Posted 7 years ago
Using 'use-IP' did make us happy, when our old Axis camera failed we needed a replacement from a trusted supplier. Having searched online prices with alternative suppliers we selected 'use-IP' after placing a telephone call with them for advice. We ordered the camera on a Tuesday and this was installed on Friday. Great turn-a-round!
use-IP Ltd 5 star review on 28th November 2016
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Posted 7 years ago
Phil and the team at Use-IP are always extremely helpful and knowledgeable. I have dealt with them over many years and have received all orders quickly and efficiently. They are my go to place for all things IP CCTV related. Can recommend them highly enough.
Helpful Report
Posted 7 years ago
Hi, I have ordered from USE IP on two ocassions, their prices are good and they were the only company that stocked the 12mm Hikvision camera I needed. Ordered at 3.27pm and it arrived the next day at 9.30am. Only £5.25 delivery charge after trade discount. The second item also came the next day first thing in the morning. Staff very polite and knowledgeable Tony
Helpful Report
Posted 7 years ago
I came across use-ip whilst looking for a Hikvision product. Their prices were as good as any on the web, but also I required some technical advice and use-ip obtained all the info I needed from Hikvision. Their 14 day return policy is useful to have just in case you up something you don't want or don't like. They also have an online forum which is useful to exchange ideas with other users.
Helpful Report
Posted 7 years ago
Brilliant cameras, covered the premises fully. Thank you for an excellent service Vape Club Ltd
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Posted 7 years ago
Even during the weekend I got an offer from the MD that made sence. My questions and adjustments to the order were handled in minutes and gave me the feeling I was right to make my choice for USE-IT LTD. The fact that I was from the Netherlands was no problem and the package was shipped in days.
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Posted 7 years ago
With the prompt service and delivery of the product.
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Posted 8 years ago
great advice given and fast delivery
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Posted 8 years ago
As I was looking to purchase my first IP camera I had a few questions that I wanted answered before committing to buy. Luckily, Kieran answered all my questions over web chat. He even pointed me to their forum which contains a host of information; particularly useful for a novice like me! Impressed with this, I ordered the same day. Delivery was very prompt and delivered by DPD (with 1 hour delivery window). Since installing the camera (Hikvision DS-2CD2142FWD-I), I have been thoroughly impressed with the picture, particularly during the day. Event sensors required a bit of tweaking but I'm now very happy with the way it is performing. Use-IP is definitely the place to go for IP cameras!
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Posted 8 years ago
use-IP Ltd is rated 4.9 based on 1,182 reviews