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use-IP Ltd Reviews

4.9 Rating 1,190 Reviews
99 %
of reviewers recommend use-IP Ltd
4.9
Based on 1,190 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read use-IP Ltd Reviews

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 5th September 2024
Andrew B
use-IP Ltd 5 star review on 26th February 2023
Ian W
use-IP Ltd 5 star review on 30th December 2022
Mark D
use-IP Ltd 5 star review on 25th January 2022
Ryan D
use-IP Ltd 5 star review on 26th December 2021
David M
use-IP Ltd 5 star review on 25th November 2021
Ernie W
use-IP Ltd 5 star review on 25th November 2021
Ernie W
68
Anonymous
Anonymous  // 01/01/2019
Excellent customer service, I asked many questions and they pointed me in the right direction without any obligation or forced sale. I will definitely recommend them and will buy from them in the future. Customer service is very important now adays and these people deliver.
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Posted 4 years ago
First class tech help from Kyle this week but have spoken to others in the past including Phil (the owner I think) and all very helpful. Highly recommended. (and I don't say that very often these days.
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Posted 4 years ago
Excellent service and fast delivery - would use again.
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Posted 4 years ago
I don't write many reviews, but absolutely had to leave one. I was browsing the internet, looking for replacement cameras, not really knowing what I wanted (bullet, turret, dome, etc). I stumbled across the site and used the chat function to ask incredibly inane questions. I sent pictures of my property and Kyle consistently responded with excellent advice and pretty much educated me on cameras! He was incredibly patient, and I went from wanting to spend £50 on one camera to try out, to spending £700 on replacing 4 of my outdoor cameras without feeling like someone had run a hard sell on me. I still need to buy more cameras, and use-IP will be where I get them from. Hope this helps someone else.
use-IP Ltd 5 star review on 22nd June 2020
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Posted 4 years ago
Excellent prompt delivery and service.
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Posted 4 years ago
Super! Bon prix, envoie très rapide et soigné
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Posted 4 years ago
Very pleased with the response to a brief telephone call Subsequently ordered some rack ears for a Hikvision NVR & even though I opted for standard delivery these arrived within 48 hrs - excellent service
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Posted 4 years ago
Great service. Everything arrived within a couple of days of ordering. Nicely packaged. Will use again
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Posted 4 years ago
Excellent service from use-ip, helping me plan my new cctv system. They used aerial views, photos and information I provided to guide with my system plans and answered all my questions thoroughly, including supporting information and videos. Kyle was extremely knowledgeable. Will definitely be buying more from use-ip. Thank you.
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Posted 4 years ago
More great service and support from team at use-IP. Strongly recommend them for their understanding of subject, specific product experience, good sales/service response, and how they support the community of users through forums, etc.
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Posted 4 years ago
Very easy purchase. Item arrived quicker than I expected which was great. Have been reading the forum as well which has some useful information. Seems a very good company.
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Posted 4 years ago
I already had 2 smart cameras at 1080p resolution that were fine during the day but not very good with low light but wanted something better, with more features and 4k resolution. I first looked at upgrading to 2, better, smart cameras that seemed to have everything i was looking for. I then stumbled across USE-IP and realised, for the same price, i could get a 2 camera system from Hikvision that is a lot better than i was already looking at, especially in low light. I was new to IP cameras when i started looking but with online support from the staff themselves (before and after i purchased) and a great forum that had all the info i was looking for, i managed the installation and setup myself. USE-IP will definitely be my first port of call next time.
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Posted 4 years ago
Very prompt and professional service. Will use again.
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Posted 4 years ago
Fantastic range of products, fast and free delivery. Brilliant tech support and resources online and over the phone again very quick, friendly and professional.
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Posted 4 years ago
This is the first time I've dealt with use-IP, the customer service & technical advice prior to my purchase was outstanding. The equipment arrived promptly. I highly recommend them.
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Posted 4 years ago
I am a newcomer to use-IP, therefore my experience of this Company is limited. Based on my experience so far, I have no negatives to report and my rating must be 10/10. I did request a little technical input prior to purchase and this was delivered promptly.
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Posted 4 years ago
I am a private Hikvision user. Use-IP team have been an amazing help. Looking at their web site, they stock many different makes. To be able to have a conversation with their tech team about my specific model of NVR and my specific firmware version is fab. My NVR reverted back to factory settings, a member of the team proficiently assisted me one step at a time revert back to a running position. Thanks Dan. I would recommend their team all day long. Fab team.
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Posted 4 years ago
Very friendly, fantastic range.
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Posted 4 years ago
The Mobotix camera I ordered arrived very quickly, but alas without any manuals.
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Posted 4 years ago
Hi Ari, I'm pleased to hear your camera arrived quickly, it was shipped direct from the factory in Germany. Unfortunately, none of the manufacturers provide printed manuals now. Let me know if you need a link to a pdf version, Best Regards, Phil MD use-IP Ltd
Posted 4 years ago
I've always used use-ip for my IP surveillance needs. In this particular case, I bought 4 Synology camera licenses. Within a few minutes, I got my license key. I was then contacted by the crew at use-ip who asked if I would like to have them keep the license card safe. Talk about proactive - - this was awesome. The team are excellent, very helpful and give you good correct advise. Highly recommend
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Posted 4 years ago
use-IP Ltd is rated 4.9 based on 1,190 reviews