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use-IP Ltd Reviews

4.9 Rating 1,182 Reviews
99 %
of reviewers recommend use-IP Ltd
4.9
Based on 1,182 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read use-IP Ltd Reviews

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 5th September 2024
Andrew B
use-IP Ltd 5 star review on 26th February 2023
Ian W
use-IP Ltd 5 star review on 30th December 2022
Mark D
use-IP Ltd 5 star review on 25th January 2022
Ryan D
use-IP Ltd 5 star review on 26th December 2021
David M
use-IP Ltd 5 star review on 25th November 2021
Ernie W
use-IP Ltd 5 star review on 25th November 2021
Ernie W
68
Anonymous
Anonymous  // 01/01/2019
Outstanding customer service, both at the pre-purchase stage, during the order stage and, most definitely, in the post sale tech help stage. Without doubt a First Class service and I would not hesitate to recommend buying from use-IP to anybody.
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Posted 8 years ago
I have purchased many Camera's from Use IP and always been very happy with the Delivery, value for money and technical support Mr V Field
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Posted 8 years ago
Excellent service as always we go to Use-IP for all of our CCTV needs.
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Posted 8 years ago
Competitively priced and cameras arrived in good time.
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Posted 8 years ago
Quick, efficient doing-exactly-what-is-written-on-the-box service. Good advice too (especially if you are a newby (like us) Well done! Sam - Tower Electrical Fire & Safety
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Posted 8 years ago
There just isn't a better website for IP cameras and support!
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Posted 8 years ago
Advice before purchase was knowledgeable and very helpful. Their customer services team are always quick to respond whether via the chat system on the website or by phone. Orders always seem to be processed very quickly and delivery next day. Everything working brilliantly!
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Posted 8 years ago
Fast efficient service with next day delivery, very good stock, never had to wait on products espically on ordering some products I wouldn't of expected to be In stock due to cost of product. Very good technical knowledge from their tech department, its nice to see a company who know in depth the products they sell which is a big tick for me.z
use-IP Ltd 5 star review on 31st May 2016
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Posted 8 years ago
With a limited budget we looked to replace a number of IP cameras at our school. Using the quick chat we were soon chatting to someone who was extremely knowledgeable and pointed us in the right direction which was a Hikvision dome camera setup with a wall mount. We placed the order and it all arrived the next morning. We set it up and having thought Hikvision sounded like a budget Chinese brand we were amazed with the results. We plan to next upgrade the remaining 23 with similar cameras and after chatting again to support will also be looking at an NVR. I Couldnt fault Use IP in any way. On our next purchase we spotted that the mount was £2-3 cheaper from another seller so Use-IP knocked £4 off the quote!! The knowledge / support was spot on. Overall 10/10, would highly recommend.
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Posted 8 years ago
Brilliant customer service and quick shipping
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Posted 8 years ago
use-IP gave me some great advice when looking to purchase my security camera. I was torn between getting 4mm or 6mm Turret camera to monitor my back garden and garage. I provided them with an idea of the area I was looking to monitor and they gave me some very useful info and links to compare devices via the live chat on their website. In the end I went for the Hikvision DS-2CD2342WD-I 6mm .... as I am more concerned about the night-vision quality I wanted an EXIR camera. They also advised me of the external bracket options for mounting to go with this camera. They beat any price I could find on the Internet and once ordered, the speed of delivery was excellent. Overall I would highly recommend use-IP Ltd and if I'm in the market for another camera or asked my advice on where to purchase then they would be my first choice.
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Posted 8 years ago
Use IP recommended a camera that would resolve registration plates over a 30m night IR range, The Hikvision DS-2CD2T42WD-I8 was used. A fantastic product, client is very happy and can clearly see car registrations over distance. Use-IP clearly understood the requirement and recommended that perfect camera for this job as they have down on many occasions for my business, a valuable asset to have available when I need it. Paul Gardiner Managing Director Masar UK Limited.
use-IP Ltd 5 star review on 31st May 2016
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Posted 8 years ago
Excellent advice, great after sales and a very knowledgable team willing to go the extra mile for the customer. We bought 4 cameras from Use-ip a nd will be buying again in the future from them. Highly recommended. I have attached an image from of the cameras currently in use.
use-IP Ltd 5 star review on 22nd May 2016
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Posted 8 years ago
This was the first time I made business with Use-IP Ltd - and it has been a nice experience. Smooth transaction, fast delivery and good communication. I will most certainly be back in your web shop in the future. Regards Morten, Denmark
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Posted 8 years ago
Good pre-sales support and advice but when i needed help getting it up and running it was rather limited. As I couldn't get it to work, ie to save recordings and pictures to an external hard disk I have had to return it.
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Posted 8 years ago
Hi Patricia, I know that Kieran spent a lot of time with you trying to set the camera up to record to your QNAP NAS. I'm sorry that we weren't able on this occasion to get it to do what you needed.
Posted 8 years ago
Excellent very fast service and very helpful advice. I've used this firm a few times and always been impressed by the service, including (long after) after sales service
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Posted 8 years ago
First time I've used use-IP and very impressed with everything. Good pre-sales advice, good pricing, easy secure online payment, and quick delivery with everything well packaged. I'll definitely go back there for future IP cameras.
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Posted 8 years ago
Vary good customer service and delivery next day Can not fault the service ????
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Posted 8 years ago
Service was very quick and excellent, had no problems organising shipping to a different country despite never having sent anything there before. Excellent service and a competitive price overall
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Posted 8 years ago
Very professional and quick service. I would definitely use them again.
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Posted 8 years ago
use-IP Ltd is rated 4.9 based on 1,182 reviews