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use-IP Ltd Reviews

4.9 Rating 1,181 Reviews
99 %
of reviewers recommend use-IP Ltd
4.9
Based on 1,181 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read use-IP Ltd Reviews

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 5th September 2024
Andrew B
use-IP Ltd 5 star review on 26th February 2023
Ian W
use-IP Ltd 5 star review on 30th December 2022
Mark D
use-IP Ltd 5 star review on 25th January 2022
Ryan D
use-IP Ltd 5 star review on 26th December 2021
David M
use-IP Ltd 5 star review on 25th November 2021
Ernie W
use-IP Ltd 5 star review on 25th November 2021
Ernie W
68
Anonymous
Anonymous  // 01/01/2019
I have made a few orders from this company and found their service exceptional. The order status are updated via email and I have found their prices to be very competitive. Their customer service is spot on too. I had a issue with a camera in the past (manufactures fault) and a new camera was on it way quickly. Thank you
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Posted 3 years ago
This is the second time I have ordered from use-IP and like the first time good service and quick delivery. Website and order process are easy. Also like the fact that staff are active participants in the forum, helping those with issues. Highly recommend them for you security needs / advice.
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Posted 3 years ago
Excellent - fast delivery, good price, great communication. Would highly recommend.
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Posted 3 years ago
Excellent service as always from use-ip. Prompt online help, expert guidance and orders delivered on time. Couldn’t ask for more!
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Posted 3 years ago
Great company with fast free delivery and great after sales service if you get stuck. I totally recommend this company.
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Posted 3 years ago
Great website, easy to search and all datasheets are there to make purchasing simple yet informed. Speedy delivery - the only possible improvement (and this isn’t a criticism of Use-IP) that I could possibly think of is if the parcel tracking for APC was as good as the system DPD use.
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Posted 3 years ago
Prompt delivery, authorised UK supplier, items as described, plenty of online resources. 14 day no quibble return option a real plus
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Posted 3 years ago
Happy with the team and service, but I was a little unlucky to find a missing cable inside the NVR box. The team were quick to send out a replacement and everything is now up and running nicely.
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Posted 3 years ago
Excellent service throughout, with advice on which camera is best suited, through to after sales service. Some replies, below vary from questions I raised to answer I got back. All were more than acceptable.
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Posted 3 years ago
This was my 1st go with IP cameras, so I know very little. Their website had all the answers to my common setup questions (with lots of screenshots to help) and they responded really quickly to my email questions. Everything worked really well in a short time.
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Posted 3 years ago
If you want next day delivery these are the guys to order your stuff. I need some advice as well, at that time they helped me over the phone and email. Thank you guys for your support 🙏🏼
use-IP Ltd 5 star review on 10th March 2021
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Posted 3 years ago
This was a very smooth transaction for me (buying eight 4K cameras in total) and even when I incorrectly ordered one particular camera (black rather than white external colour) it was promptly sorted out with no hassle. I'm not a regular CCTV installer and I found the detailed review videos very helpful during my decision making.
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Posted 3 years ago
the best ip camera i have ever bought, day and night vision is great and the detection system is second to none. Rain snow and wind and it just picks up cars and people,no leaves,trees swaying, rain drops or snow.And as ever great support.
use-IP Ltd 5 star review on 10th March 2021
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Posted 3 years ago
The first class support given to customers on the excellent Use IP forum persuaded me to change my supplier and I made my first two purchases. A replacement 8Mp mini bullet camera (Hikvision DS-2CD2087G2-IU 8MP) and the matching junction box to replace my defunct Foscam gate camera. I made an error in choosing the white light version thinking it would improve the security on my gates but found the white light intrusive and on advice from Kyle returned and exchanged the camera to the IR version (DS-2CD2086G2-IU 8MP) A big step up in quality compared to my old Foscam and I am delighted with the picture quality. Smooth transaction with prompt well documented delivery, plus first class customer support from Kyle.
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Posted 3 years ago
First class service, easy to navigate website, fast delivery. Will be using this company again.
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Posted 3 years ago
Having owned several Hikvision IP cameras over the past 5 years or so, but all purchased via the grey market which meant I had no come back, when invariably I had problems with condensation, after 1-2 years use in an extremely exposed cliff top location overlooking the Bristol Channel; I decided from now on to use a genuine UK supplier. Despite my historic issues with Hikvision cameras, their “value for money” relative to specification and the introduction of their latest Colorvu 8mb range (DS-2CD2087G2-LU) was of interest, but before buying I rang Use-IP to discuss some of the features. The phone was answered by Karl, who couldn’t have been more helpful and was happy to spend time running through my concerns. His help and the fact that a camera brought through Use-IP would be covered by a 3 year guarantee and the sort of technical support I had just experienced, convinced me to proceed with my purchase. The camera is now installed and my expectations of its performance have so far been exceeded. The picture quality is excellent, but the best thing is its low light capabilities, which show useable colour images with just the light emanating from the house windows several metres away. This is very important, because although use of the in built white LED lights would improve the picture further, the white light pollution created in an Area of Outstanding Beauty, would not be acceptable.
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Posted 3 years ago
Good service and fast delivery. Have never dealt with them before and placed an online order and service was really good. Our usual supplier doesn't deal with Axis and Use-IP supplied and delivered the parts required. Would have no hesitation in using again.
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Posted 3 years ago
I have always had very prompt service from use-IP. Whenever there has been a query with my orders, out-of-stock items for example, they have been in touch and resolved very quickly. I can't fault them and strongly recommend.
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Posted 3 years ago
Excellent company with really good advice. Easy to speak with on email or phone and good knowledgeable advice. They were super helpful when I needed to get hold of various products, some in stock and some not, during the Christmas period and made sure everything arrived on time and as promised. I was really impressed.
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Posted 3 years ago
As a computer engineer, a modern IP-based system was an obvious choice and Hikvision seems to make very good kit. I decided early on to buy the cameras from Use-IP because they have an awesome support forum and are clearly very knowledgeable and helpful. Their service was exceptionally good and I'd recommend them to anybody. The DS-2CD2347G2-LU (ColorVu) camera is absolutely amazing. It makes a dark winter night look like a bright summer evening. The people detection features are the icing on the cake. I have it watching over my cars and if it detects anybody nearby, I immediately get a photograph sent to my phone. The DS-2CD2346G2-IU (Darkfighter) cameras are superb. Day or night, the picture is bright and sharp even in poor weather. Plus the IR LEDS look very cool, like two little evil red eyes watching you.
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Posted 3 years ago
use-IP Ltd is rated 4.9 based on 1,181 reviews