Login
Start Free Trial Are you a business?? Click Here

use-IP Ltd Reviews

4.9 Rating 1,181 Reviews
99 %
of reviewers recommend use-IP Ltd
4.9
Based on 1,181 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read use-IP Ltd Reviews

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

Write Your review

use-IP Ltd 5 star review on 5th September 2024
Andrew B
use-IP Ltd 5 star review on 26th February 2023
Ian W
use-IP Ltd 5 star review on 30th December 2022
Mark D
use-IP Ltd 5 star review on 25th January 2022
Ryan D
use-IP Ltd 5 star review on 26th December 2021
David M
use-IP Ltd 5 star review on 25th November 2021
Ernie W
use-IP Ltd 5 star review on 25th November 2021
Ernie W
68
Anonymous
Anonymous  // 01/01/2019
I bought from use-IP after signing up to their forum and asking some questions about CCTV. The forum is a good place to ask for help and, from what I can tell, it's actively monitored by use-IP staff - my query was answered by Phil. When I did purchase, it was a quick and smooth process. I paid for next day delivery and my item was received the next day, as planned. I subsequently used the online chat which was answered quickly and the advice given was of good quality. Overall, a great customer experience and I will be using use-IP again.
Helpful Report
Posted 5 years ago
Configuration a little confusing but quickly sorted. Image quality is excellent. Smart alerts need some software updates as, out of the box, you can't set the smart alerts. The update online fixed the problem defining trigger areas and setting lines should be in the next update. Difficult to identify updates as model numbers not listed but good customer services soon enabled the correct update. Very pleased so far. Contacted manufacturers rather than use-IP.
Helpful Report
Posted 5 years ago
First time ive used them, prices are good and genuine products. Arrived in few days well boxed and sealed. Had it installed in few hours, abit bigger than previous nvr so had to move stuff around . Overall great nvr and can handle extra bandwidth. Will recommend use -ip again future sales as seem trustworthy and fast dispatch.
Helpful Report
Posted 5 years ago
All done and dusted in less than 5 minutes. Excellent
Helpful Report
Posted 5 years ago
Good to deal with. Helpful on the phone. Everything worked and is now up and running. Any problems i had were only my lack of knowledge about CCTV systems, This was overcome by Google and Youtube.
Helpful Report
Posted 5 years ago
This purchase was the first time that I have used use-IP, The web site was very easy to navigate, from placing your order to payment the process was well laid out and very intuitive, I immediately received emails confirming my order and was kept informed of the status of my order, packaged arrived exactly earlier than I was expecting it you (pleasantly suprised). My parcel was double wrapped in bubblewrap and then in a waterproof bag (A++ for the packaging). Excellent service would certainly use again and recommend to others.
Helpful Report
Posted 5 years ago
Their web site is very comprehensive with lots of useful information and this website is my first port of call when I am looking to buy a network camera. My most recent order was delivered promptly and was well packed. Will use again.
Helpful Report
Posted 5 years ago
Excellent pre/after sales service. Next day delivery, with well priced equipment. I’ve additional cameras planned and will certainly use these guys again.
Helpful Report
Posted 5 years ago
Order arrived early next day , well packed with on damages, very happy.
Helpful Report
Posted 5 years ago
I've just upgraded our cctv to a HIKVISION 8 camera system from a cheaper brand and I'm really pleased with the results. I'm glad I purchased it from USE-IP Ltd as they gave me plenty of help before and after the purchase. I've got a 2MP 2.8mm dome camera in the porch and 2 x 8MP turret cameras outside, one about 2 meters high and the other above the porch. The one that's 2 meters high is 8MP 6mm and gives clear images of peoples faces. I also have 2 x 5MP 6mm cameras around the back either side of the patio doors. One even gives a colour image at night.
use-IP Ltd 5 star review on 26th February 2019
Helpful Report
Posted 5 years ago
Excellent pre-sales support to questions followed by prompt delivery of a great product. Definitely my go-to supplier for IP cameras from now.
Helpful Report
Posted 5 years ago
Fast, efficient service from Use-IP Limited... minor difficulty with the Web site in creating an account, as I block all Googlr tracking scripts to protect my personal data, but it was possible to do this as part of the checkout process when making a purchase. As always, the Axis product that I purchased was rich in functionality and sold by this company at a very competitive price (with free delivery!).
Helpful Report
Posted 5 years ago
Really helpful and knowledgeable. Helped me get a basic system up and running.
Helpful Report
Posted 5 years ago
Excellent supplier, great communication and able to supply cameras from stock that other suppliers were unable to even obtain.
Helpful Report
Posted 5 years ago
very good customer service and speedy delivery
Helpful Report
Posted 5 years ago
I have used Use-IP a few times recently - the website has a lot of useful information and the products appear to be of good quality and genuine. Fast and reliable delivery is also a bonus.
Helpful Report
Posted 5 years ago
Excellent company to deal with, I purchase the item with the knowledge that I have full technical support should I need it.
Helpful Report
Posted 5 years ago
Very useful tips and reviews on the YT. Their reviews were also one of the main reasons why I went through with ordering with them and took chances with a completely unknown "underdog" vendor like Milesight. It was worth it! A professional, quick and friendly personel/service. They also arange shipping to non-listed countries on a request. And above all, after I got the Milesight mini camera, everything that they stated in YT reviews is true! A quaility build product with great image, even nicer WDR&HLC and above all, a built-in-camera VCA without any serious competition in the camera market (especially in the low&mid price range). This was my first experience with use-ip.co.uk & Milesight and definitely not the last one!
Helpful Report
Posted 5 years ago
I urgently needed a specific camera and use-IP had it in stock. I chatted to them to double check it was actually in stock - which it was and they dispatched it the next day. Great service.
Helpful Report
Posted 5 years ago
Excellent website and clear suggestions for additional products that helps guide the non professional buyer.
Helpful Report
Posted 5 years ago
use-IP Ltd is rated 4.9 based on 1,181 reviews