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use-IP Ltd Reviews

4.9 Rating 1,182 Reviews
99 %
of reviewers recommend use-IP Ltd
4.9
Based on 1,182 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read use-IP Ltd Reviews

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 5th September 2024
Andrew B
use-IP Ltd 5 star review on 26th February 2023
Ian W
use-IP Ltd 5 star review on 30th December 2022
Mark D
use-IP Ltd 5 star review on 25th January 2022
Ryan D
use-IP Ltd 5 star review on 26th December 2021
David M
use-IP Ltd 5 star review on 25th November 2021
Ernie W
use-IP Ltd 5 star review on 25th November 2021
Ernie W
68
Anonymous
Anonymous  // 01/01/2019
I bought our Hikvision NVR and cameras from use-IP and am very pleased to have found them. Having built the system over the last few years we wouldnt be with out it for all sorts of reasons and beyond pure security. I would highly recommend use-IP on all counts, from technical and product info, right through to ordering and packaging. What makes them unique is not just the excellent customer service but also the really informative blogs and help files - Best on the net by a mile. With the complexity of CCTV configuration you can certainly rely on use-IP to get you there. Definitely one of the best companies I have dealt with..... for anything !!
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Posted 4 years ago
Excellent company to deal with and the personal are straight on the ball with what ever you request
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Posted 4 years ago
Excellent service and unbiased advice which makes a change from what you receive from some sellers. Highly recommended.
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Posted 4 years ago
Package was delivered promptly, item was well packed. Excellent value.
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Posted 4 years ago
Good choice, quick shipping and technical support was prompt.
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Posted 4 years ago
Very good communication, package was delivered when advised and was extremely well packaged so arrived in A1 condition. Can't fault them in any way!
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Posted 4 years ago
A Good place to purchase your Security Camera's and accessories, The staff are very helpful and knowledgeable. The site web forum is a great place to answer any queries you may have before you purchase or answer any problems about your installation.
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Posted 4 years ago
I made a choice to purchase from use-IP due to their excellent customer telephone service. They have explained their products to me and enabled me to make a choice better than any other CCTV website could, and provide a helpful support forum and youtube videos about their systems. I have just made a purchase and I look forward to more support and improving my system with their help.
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Posted 4 years ago
Fast delivery. I did buy More Milesight cameras which I have found very reliable
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Posted 4 years ago
First time we have dealt with this company and they have been absolutely fantastic. Gave us great advice over the phone and by email, with no pressure selling. Really helpful and we are delighted with the purchases we made. We would not hesitate to recommend them and we will be buying from them again in the near future.
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Posted 4 years ago
This is my third purchase from use-IP, very satisfied with the customer experience, great prices and prompt delivery.
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Posted 4 years ago
I've purchased several cameras from use-IP, first class service and support every time. An expert in their field and a company who will get my future £'s as I expand my system.. First class service, first class in support and advise..
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Posted 4 years ago
Always very helpful before and after service. Daniel helped me on Webchat spec up the latest system I installed and helped with considerations. Emma helped after, I phoned to ask a question about the NVR and she wasnt 100% sure, within a few working hours she had come back with clear and concise information. I will always goto UseIP as there customer ethos is clear, and I think that could help should you have a product problem.
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Posted 4 years ago
Delivered promptly. The forum is a mine of useful information and the support I received was great!
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Posted 4 years ago
Can do nothing but praise Use-IP for their level of customer service - in particular Emma who dealt with the issues. I initially ordered two cameras on the advice of Kyle to test under their buy and try scheme to test which one would be suitable. However the courier decided it would be for the best to treat the package and garden gate as shotput practice. I contacted Use-IP and was put through to Emma who assured me that they would take both cameras back with a full refund regardless but encouraged me to still try them. After testing, it was clear that the camera was not the quality I expected, so I spoke to Kyle again on their live chat who spent a good 10-15 minutes or so going through the technical specs of various cameras with me until we found a suitable one that was within budget. I re-ordered a more expensive camera which Emma got shipped out ASAP and tested to find the quality above expectations. Once again I contacted Emma who then arranged for a generous quote for the larger order I was placing and an extra discount due to the hassle caused by the courier earlier. I have just this morning recieved the parcel and all looks well and good. While I'm sure other places will offer technical advice and customer service, I can honestly say it would be hard to beat either that I've had from this company. Would very highly recommend! Aaron
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Posted 4 years ago
Bought a number of Hikvision cameras . Always good value a d fast delivery. Thanks
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Posted 4 years ago
Great 1 stop shop to find great prices, great information and support online or if you need more help by phone
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Posted 4 years ago
Very helpful customer service in dealing with my query.
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Posted 4 years ago
Really impressed with the pricing and level of information available on your website. Particularly liked that frequently bought together items were bundled together making everything I needed available in one place. Delivery was quick and well packed, and I’m really pleased with my purchase. Will definitely be using you again in the future!
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Posted 4 years ago
Been mulling over CCTV for some time and looked at various websites. Always seemed to come back to use-IP as found their website informative and well laid out. Nice to also see various images of products. Have also been reading their forum which has regular input from staff on either resolving issues or recommending a product based on the question asked. Prices for products are competitive and dispatch/delivery super fast. I had to query something and was able to ask and get an answer from online chat very easily. I would use again and will be in due course.
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Posted 4 years ago
use-IP Ltd is rated 4.9 based on 1,182 reviews