Geobear Reviews

Name: Geobear
Address: Mere One, Mere GrangeElton Head Road, St Helens
Rating: 4.75

4.8 Rating 198 Reviews

98 %

of reviewers recommend Geobear

Company Reviews

Metrics

Info

4.8

Based on 198 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

About Geobear:

Geobear, formerly Uretek is a ground engineering company solving subsidence and settlement issues for property and asset owners/managers in the UK.

Visit Website

Phone:

07753448429

Email:

aleister.willis@geobear.com

Location:

Mere One, Mere GrangeElton Head Road
St Helens
WA9 5GG

Geobear 5 star review on 13th December 2020

William Turner

Tom Twinning

Brian Neale

Anonymous

Anonymous // 01/01/2019

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“very quick”

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“Geobear provide an excellent service that is much quicker and slightly cheaper than the traditional way of repairing a sunken floor slab”

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“The results from work carried out by Geobear we’re astonishing! A minor crack which had slowly started opening up in our living room closed completely immediately following injection. Minimal disruption and work completed same day.”

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“The work was done with the minimum of fuss in one day. Work was done neatly and they tidied up after themselves They checked the drains in case of problems. The crew we’re very courteous and explained everything they were doing. We were impressed with the service provided.”

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“exceeding pleased with everything.Workmen arrived when promised ,worked cleanly and efficiently,When job done kindly helped me reinstall heavy items of furniture.All staff I dealt with over the phone were invariably helpful and friendly. VERY IMPRESSED !”

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“very polite from the minute they arrived, after they finished they cleaned up and tidied you wouldn't know they had been here, very pleased”

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“Absolutely great company, they were so helpful from the original phone enquiry and Patrick Grant who we dealt with was very good and explained it all to us. It was a very stressful situation we found ourselves in and Patrick helped calm us down. He always answered my queries promptly. Would recommend this company”

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“Very professional and knowledgeable, I thank James and his crew for the job they did on lifting the floors as much as they could, highly recommend”

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“From the first phone call, through the initial survey and the work carried out, all staff have been friendly, helpful and professional. When the work was being carried out, we were advised of what would happen at every stage and when the work was finished, everything was very tidy. Thank you”

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“Excellent service, minimum fuss and disruption - neat clean and tidy work”

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“Friendly efficient service”

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“Guys arrived on time, polite, helpful and informative. Left no mess. Wall stabilised, as done about 2 months ago, crack rendered with no new sign of movement.”

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“It is fair to say we approached the impending work with some nervousness, although this was not warranted as James McAuley your Area Manager had given us lots of reassurance and explained the procedures to us in some detail. However, we have a slightly unusual house with it's arrangement with next door therefore were concerned that all should go smoothly and well. James Mcauley Jame’s visits not only convinced us and our neighbour that Geobear was the correct course of action and you were the solution to our problems but he was also very personable and we felt we could trust his advice. Nothing was too much trouble for him, which was unimportant to us and our neighbour. James’s demonstrated excellent knowledge, particularly when he met our surveyor. We felt he had genuine empathy with our situation and built up a great rapport with us as your customers and was very professional. We had confidence in James. The job was allocated to Dom and Phil Dom was soon putting us at our ease and very personable, friendly and business like. Polite and again happy to reassure us and explain exactly what was going to happen and the sequence of events. He was brilliant. He was quickly aware of our concerns and nothing was a problem. Dom is obviously very experienced and has a great practical knowledge which further instilled our trust in him and by extension Geobear. Phil also was a nice easy going man who got on with his work in a professional diligent quiet way which we really liked. He was careful where it was needed and did all he could to minimise the inevitable disruption to our home. Both these men were punctual, courteous, and could be left to just get on with their work which we were grateful about. They worked so well together as a team. They both showed the utmost respect towards us, our old property, and the garden and are both a great asset to your company and we hope you will pass on our thanks to them for doing such an excellent job for us. The house and garden was left very clean and tidy when they had finished the job. We both felt we could not have wished for two nicer men to have done this job for us. Jamie the Drains Man Jamie was clearly an experienced “drains man” and was thorough and professional. We appreciated his care and supporting role in the procedure. Conclusion I do not give praise faintly as I have 25 years experience in training staff in customer service and sales technique. It is in this context that we we would like to thank your men, for an excellent job, and for exceeding our exceptions with their customer service and customer care. They have left us feeling more confident about the future of the house and that hopefully we will see we have made the right decisions to use Geobear to stabilise our home for us and future generations. We would certainly have no hesitation recommending Geobear to others based on this experience with these people. S&G Devon”

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“Excellent service from the Geobear team from start to finish. I had just had my front garden hard landscaped when two cracks under windows in the front wall were discovered. Looking for a remedy that wouldn’t disturb the new frontage I came across Geobear. The work was completed last December (2018) The cracks have been repaired & no one is the wiser. Ten year guarantee gives peace of mind.”

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“From first contact we were kept informed of the process and all of the guys who visited were very helpful. Actual injection of the foam was swift and fairly painless ( we have to make a few repairs around the repair which we were aware of ) Would I recommend them, yes I would and I would be happy to use them again if needed.”

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“We cannot praise the whole Geobear team highly enough. From our first meeting with Karl to the wonderful ladies in the office and the site team undertaking the work we were left reassured that the problem with our floor, which had caused us immense stress, would be solved. A very professional organisation with extremely polite and courteous people. The site team arrived on time and within a few hours they lifted our floor back to its original position. There was no mess and now we can get our lives back on track. Thank you Geobear.”

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“The company dealt with the problem on our house very quickly and efficiently. They arrived when they said they would and left no mess behind when they finished.”

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“Excellent job carried out on all the projects I have used them on.”

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“We are very happy with the professional way Geobear carries out their work and particularly the site pre and post treatment site assessment.”

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“Very quick and efficient.”

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Geobear is rated 4.8 based on 198 reviews