Urban Village Reviews

Name: Urban Village
Address: 121 Denmark Hill, LONDON
Rating: 4.92

4.9 Rating 236 Reviews

99 %

of reviewers recommend Urban Village

Company Reviews

Metrics

Info

4.9

Based on 236 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Urban Village :

Sales, lettings and property management. Maximising results for our customers, with our utmost care and attention to detail.

Visit Website

Phone:

020 3519 9121

Email:

info@urbanvillagehomes.com

Location:

121 Denmark Hill
LONDON
SE5 8EN

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Urban Village 5 star review on 24th November 2020

Fiona Gildea

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UV let two properties for us, and have done for some years now. Their communication is brilliant making the letting processes run smoothly, calmly, very thoroughly, and with good humour! Thank you Sara, Teresa, Natalie and Suzanne for your professionalism.”

Helpful Report

“Urban Village helped me sell my late father's property after he died just 18 months after moving in. They had also handled the original purchase and so were the natural choice to return to. They were sympathetic about the situation and, most importantly, secured serious buyers quickly. I had total confidence in what they told me about the buyers and how likely they would be to stick with a process going through probate. I also felt they shared enough information about the buyers for me to feel a bit of connection, and that my late father's much loved flat was going to people who loved it too and were excited to make it their home. In a sad situation, this was reassuring and helpful and the sale went through successfully. The only reason for 4, rather than 5 stars, is that towards the end of the process, I was chased bluntly over email on some points completely outside my control where I felt a second and third chaser to my solicitor would have been more appropriate. Personal perspective here - I acknowledge that some people wouldn't have batted an eyelid. If the chasers had to be to me, then emailing to ask when I could speak would have been better and a more delicate approach to take towards a bereaved customer. There was a slight sense of 'need to get this off my desk in the next 5 seconds', if I'm honest, which jarred with me in the circumstances.”

Helpful Report

“We had a great experience buying our new home in Denmark Hill with Urban Village. Natalie was always approachable and is very knowledgeable about the area, which is new to us. Thanks again!”

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“A very good home buying experience, enthusiastic, responsible, responsive, and very serious from the beginning of the house viewing to the later delivery.”

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“Natalie has supported us with purchasing our flat in Denmark Hill over the past few months. We have just moved in, and are delighted with the property. Natalie has been so supportive since the very beginning. We are first-time buyers and she talked us through the process and was very helpful and attentive. She answered all of our questions and was very quick to reply to emails and pick up calls. Buying a property is a complicated and challenging process, but Natalie was always warm and helpful. I'd highly recommend using Urban Village for finding your home.”

Helpful Report

“Natalie was so helpful in helping us find our new home. She really helped with liaising with multiple parties and getting quick and clear answers to our questions. Thank you so much!”

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“I would like to express my sincere gratitude for the excellent service provided by Tyler during my recent move. She was incredibly responsive and helpful throughout the entire process. She always replied to my questions promptly and ensured that any issues were addressed quickly and effectively. What really stood out was Tyler's proactive communication with the landlord. She facilitated smooth and clear conversations, which helped resolve any potential concerns before they became a problem. Thanks to her support, my move went far more smoothly than I had expected. Tyler’s professionalism, attention to detail, and willingness to go the extra mile made a real difference. I truly appreciate her hard work and dedication. Thank you again for such a positive experience — I would definitely recommend your agency to others based on this outstanding support!”

Helpful Report

“Delighted with the service provided by Urban Village. This was a far from straightforward sale but Sarah and Tyler were totally supportive and helpful from beginning to end. Excellent communication and ready to get involved at all stages to effect sale. Very happy.”

Helpful Report

“I had a great experience renting my one bedroom flat through Urban Village. The process was smooth, and the team was always helpful and responsive to any questions I had. From the initial viewing to moving in, everything was handled professionally and efficiently. Communication was clear throughout, and any concerns I raised were addressed promptly. I appreciate their support in making the transition easy, and I would definitely recommend them to anyone looking to rent a property. Special thanks to Tyler and Kate!”

Helpful Report

“Natalie was extremely personable, helpful and knowledgeable throughout the buying process. Thank you!”

Helpful Report

“Sarah, Natalie, and the whole team at Urban Village were so super throughout! This is the second time we've worked with them, and it certainly won't be the last. Patient, understanding, and incredibly knowledgable about South East London.”

Helpful Report

“We were fortunate enough to deal with Urban Village on a probate sale. From the first day when Sarah and Natalie came to value the property, they were professional and empathetic. We instructed them to sell the property some time later and as we live 200 miles away, we were very dependent on Urban Village to handle everything for us. We were not disappointed in any way. Their communication and sales process was faultless and they made what was a difficult situation so much easier.”

Helpful Report

“I have been working with Urban Village for a number of years as a professional landlord in the South East London area. The service I receive from Suzanne and her team is exceptional and has always been without fault or hiccup. They are speedy in sourcing high quality tenants and always communicate well with me throughout the process. There are never any queries or complaints at the end of the transactions, from either myself, vacating or new tenants. I have also been very well supported by their knowledgeable team if I ever encounter repairs/legal issues that I can not resolve myself. They recommend excellent local contractors and have great working relationships emanating from their property management department. On the occasions that I have needed to engage the sales teams to either procure or offload assets, they have been competitive, calm and competent. Their experience and knowledge of the area has ensured for us both a long and lasting working relationship, I recommend Urban Village highly and regularly to friends and family and will continue to do so.”

Helpful Report

“Natalie and the team were amazing from start to finish. Natalie was very knowledgeable and made the whole process easy and stress free which is rare when buying a house! Would definitely recommend”

Helpful Report

“Sarah and Tyler were very good keeping me up to date and progressing the deal at all times. Would recommend using them.”

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“Not answering there call or emails for some reason? Especially as investments are about to mature”

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“Our interaction with Tyler was very pleasant. She was extremely approachable even out of hours and proactive in addressing issues up and down the chain. I applaud her professionalism and thanks for getting us into our new home”

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“Professional and personable. Great communication. The whole process of finding tenants and subsequent paperwork was extremely efficient and for me painless which was very important! Highly recommended.”

Helpful Report

“Natalie and her colleagues at Urban Village were spectacular in supporting me with the sale of my house. Like all sales, it was tricky at times and Natalie navigated the whole process with ease and calm confidence, assuring me along the way. Her approach made the whole process feel smooth and reduced the stress typical of a sale! The team’s knowledge of the local area was unmatched by any other agents I met with. Would highly recommend!”