Urban Village Reviews

Name: Urban Village
Address: 121 Denmark Hill, LONDON
Rating: 4.93

4.9 Rating 220 Reviews

100 %

of reviewers recommend Urban Village

Company Reviews

Metrics

Info

4.9

Based on 220 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Urban Village :

Sales, lettings and property management. Maximising results for our customers, with our utmost care and attention to detail.

Visit Website

Phone:

020 3519 9121

Email:

info@urbanvillagehomes.com

Location:

121 Denmark Hill
LONDON
SE5 8EN

Write Your review

Tell us how Urban Village made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Urban Village 5 star review on 24th November 2020

Fiona Gildea

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Suzanne and her team recently handled the sale of our two bed flat and were absolutely excellent at all stages of the process. They secured a quick sale and handled the situation really well when that buyer withdrew, including giving support to us at that stressful time! They found new buyers within days and we couldn't be happier with their service. We wouldn't hesitate to recommend Urban Village and indeed already have done to various neighbours thinking about moving on.”

Helpful Report

“Suzanne is always really quick to sort things out for us and genuinely seems to care about tenants.”

Helpful Report

“Excellent, knowledgeable and very customer focussed. An enormous breath of fresh air in my dealings with estate agents UK wide. Suzanne, Ted and Sarah are fantastic.”

Helpful Report

“Suzanne and the Urban Village team recently helped us to rent our house in Kennington. The whole process was extremely professional and efficient and we are very happy with the quality of the tenants and the service we received. Urban Village are now managing the property for us and they continue to provide a great, hassle free service.”

Helpful Report

“A big thank you to Ted and Suzanne. As first time buyers, they made the process so easy and supported us throughout. We experienced a whole new level of customer service with these local, independent estate agents.”

Helpful Report

“Excellent ,efficient, professional reliable service. Friendly staff, always ready to help. Many many thanks Suzanne”

Helpful Report

“Brilliant service, especially when things went wrong - finding us a new buyer within 24 hours of our buyer pulling out very late in the process. Friendly intelligent staff, and an amazing, lovely and local owner, who genuinely cares about the area. Could not fault Urban Village on anything.”

Helpful Report

“Thanks to Suzanne and team for handling the sale of our property. Sound advice and expert support throughout the sale process. Recommended.”

Helpful Report

“Our experience with Urban Village was fantastic. From the start Suzanne offered us excellent advice, provided us with brilliant photography and quickly secured us a buyer. When we lost that buyer, she was able to find another within 24hours, keeping our sale and purchase on track. But more than anything, it was the personal, honest approach that we appreciated. They are a wonderfully un-estate-agent-y estate agents and we would highly recommend them.”

Helpful Report

“Suzanne, Ted and Sarah were fantastic help when we bought our first house. Despite it being a complicated and lengthy purchase(!) we were very appreciative of their support and wouldn't hesitate in recommending them to anyone in the area. They are always available to help and very professional.”

Helpful Report

“Very friendly and personal service. We felt that Suzanne was prepared to go the extra mile to keep us informed about the progress of our purchase. We would definitely recommend Urban Village to anyone looking to buy or sell a property.”

Helpful Report

“Absolutely brilliant service. Very supportive.”

Helpful Report

“They looked me in the eye and talked straight. They was the only agent to do that. When I was out of line they told me to get a grip and move on which I did. Sale exchanged and completed in six weeks. They got me more than I expected to get. My advice would be to tell them everything and let them work out the plan.”

Helpful Report

“Everyone I've dealt with at Urban Village have been brilliant. They have been efficient, helpful and taken care of every problem that has come up. Brilliant service.”

Helpful Report

“Never been so easy to rent a property.”

Helpful Report

“Staff have been helpful from initially viewing the property, organising the contract efficiently, and helping with questions during the tenancy.”

Helpful Report

“Suzanne and her team are wanderful people, professional and always attentive to their clients need. I would highly recommend Urban Village to anyone who is thinking either to rent or buy a property.”

Helpful Report

“With a short time-scale in which to make our move, all paperwork and administration was done incredibly quickly we ensured that we could move on time. Sarah was super helpful and clear from the start which made the entire process seamless and easy.”

Helpful Report

“Extremely professional, motivated and driven. Always replying promptly to emails. Very supportaive and personable. Highly recommended.”

Helpful Report

“Fantastic, knowledgeable and responsive advice and service, decent fee, good company ethos. It was a pleasure to work with Urban Village when we sold our house.”

Helpful Report

Urban Village is rated 4.9 based on 220 reviews