Urban Village Reviews

Name: Urban Village
Address: 121 Denmark Hill, LONDON
Rating: 4.93

4.9 Rating 220 Reviews

100 %

of reviewers recommend Urban Village

Company Reviews

Metrics

Info

4.9

Based on 220 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Urban Village :

Sales, lettings and property management. Maximising results for our customers, with our utmost care and attention to detail.

Visit Website

Phone:

020 3519 9121

Email:

info@urbanvillagehomes.com

Location:

121 Denmark Hill
LONDON
SE5 8EN

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Urban Village 5 star review on 24th November 2020

Fiona Gildea

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love Urban Villages . They have been fantastic throughout the whole process of selling our West Dulwich flat . Which was only one the market for 1 week. We had 3 viewings and 3 offers.”

Helpful Report

Thanks Kirsty! A pleasure, good luck in your new place. Suzanne

“Great service, very helpful would highly recommend”

Helpful Report

“Excellent service. Went into the property immediately. Marketed the next day. Tenants the day after that. Fast, efficient and excellent communicators. Paperwork sorted quickly. Emails replied too same day. Wouldn't use any other estate agent now Superb”

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“Amazing service! Was so well looked after throughout the whole process - from viewing to signing. Little details that make it all pop are always just around the corner. Our lettings Agent, Suzanne Vincent, worked non-stop and on weekends to have us moved in to the apartment on the desired date - this involved staying late at the office on a Friday to allow us to sign the contracts and pick up keys after work. To top it all off, we received a bottle of Cava (bubbles are for celebrating) upon receipt of keys. Great advice in terms of acquiring gas/electric providers, signing up for council tax etc. We still get occasional emails with reminders of this, that, and the other further facilitating an easy and comfortable move-in. I would recommend this agency to ANYONE, as it is a diamond in the mud. Extremely rare to meet such service oriented, friendly, and helpful lettings agents in this City. Urban Village is the best!”

Helpful Report

Dear Joakim, thanks for such a terrific review. Really made me smile! Glad you love the flat and feel looked after, you know where we are. Suzanne

“We have received the most efficient, effective and wholly professional service from Urban Village. The extra bonus is Suzanne Vincent's highly personal touch and the friendly, attentive service of her office staff. We recommend Urban Village and Suzanne Vincent unreservedly.”

Helpful Report

“Urban Village are a very professional, superior estate agent service that went beyond our expectations. Communication with Suzanne is always clear, helpful, friendly and responsive. We had some specific criteria which needed to be met when letting our two apartments - while some estate agents were quick to 'throw' tenants our way, Urban Village's approach is based on integrity and honesty - the team took time to qualify tenants to ensure they fit our requirements before showing them around. This resulted in a limited number of visits and all our criteria being met: a real breath of fresh air. Suzanne's approach is practical, proactive and productive. Suzanne and the team are a delight to work with. We highly recommend Urban Village.”

Helpful Report

Thanks very much Lynne, I hope you an Ben are having a wonderful time on your travels! Suzanne

“An exceptional service at a great price. Urban village found tenants and picked up the logistics necessary to ensure a smooth arrival for them. Can't ask for more!!”

Helpful Report

Thank you very much Duncan. A pleasure to look after your home. Suzanne

“Urban Village provided excellent, personalised and efficient service. Everything was straightforward.”

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Thank you very much Victoria, much appreciated. Suzanne

“The team at Urban Village were professional, efficient and friendly and did an excellent job in letting our property at fairly short notice. Everything was done to a high standard and on time. I wouldn't hesitate to recommend them, by far the best agents we have used (and we've used a lot!)”

Helpful Report

So lovely to hear. Thank you very much, lovely house and we'll take care of it for you. Thanks Suzanne

“I would throughly recommend Suzanne and the team at Urban Village to anyone wishing to rent or sell their home. The service we received was second to none, nothing was too much trouble, they even kept an eye on our cat when she went awol on move day! They rented out our house the same day it was put on the market. Suzanne is very professional, knowledgeable and she also gives a personal service. We would recommend Urban Village, without hesitation, to anyone.”

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Thanks very much Nancy, much appreciated! I hope that you and the family are settled in to your new place soon. Suzanne

“Suzanne an co were a pleasure to deal with”

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Thanks very much!

“I recently used Urban Village to find a new flat to rent and have found their service to be outstanding and way above and beyond the service I have received from other estate agents in the past. In both the viewing process and the rental process Urban Village has been extremely professional, helpful, friendly and efficient. I would highly recommend them to prospective tenants and landlords.”

Helpful Report

Thanks Sam! much appreciated. Suzanne

“Urban Village are amazing. They know their market, assisted us when our buyers solicitors were letting the chain down and were flexible but persistent. They were also extremely pleasant to deal with. Our house went at full asking price in less than 48 hours.”

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Thank you very much Louise, it was an absolute pleasure, I hope you are settled in well. Thanks Suzanne

“Suzanne has been hugely helpful in getting all things organised and ready for letting my flat, going above and beyond to make sure all the little things, not just the major things, are in place. She's provided a very personal service and I feel confident I have someone on hand taking care of any concerns that crop up.”

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Thank you for the review Rebecca, much appreciated, Suzanne

“Friendly service. There were a couple of miscommunications surrounding initial payment but I think that can be put down to bad luck. Overall very satisfied.”

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“Urban Village were absolute stars on our purchase. Even though they were acting for the Sellers rather than us directly, Suzanne was incredibly proactive, helpful and friendly throughout the course of the transaction and was the difference between the deal being done and it falling through completely. We are very grateful to Urban Village indeed and would be happy to use them as Selling agents should we ever come to sell our lovely new home.”

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“Excellent, personal, helpful service when purchasing a property through Urban Village. Good communication and appreciative of the trials and tribulations involved in purchasing a property. Thanks!”

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“We are very impressed with Urban Village's performance so far. Suzanne is always up to speed, responds very quickly and manages the tenants and the property very well. We are very happy to have instructed Urban Village after having made not so good experience with other real estate agents doing business in this area.”

Helpful Report

“Suzanne, Amy and the rest of the team at Urban Village were great throughout our search and subsequent correspondence for renting our current flat. They ensured that all of the paperwork and relevant compliance was sorted in a timely manner, particularly as we had advised them of our strict time constraints. We'd been sceptical as in the past some estate agents were flippant and just keen to get a deal done but the team at Urban Village were friendly, supportive and professional. Keep up the good work!”

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(Camberwell) -

“A totally flawless service that clearly reflects experience and knowledge in the industry. I have been a professional landlord for a number of years and have always been perplexed at how many unnecessary mistakes happen due to a failure to listen, record and communicate. Urban Village have demonstrated expertise in all three key areas. In addition Urban Village clearly already know and understand the various the processes entailed with Letting...so it is refreshing to work with an agent who gets it right throughout!!”

Helpful Report

(Camberwell) -

Urban Village is rated 4.9 based on 220 reviews