Urban Village Reviews

Name: Urban Village
Address: 121 Denmark Hill, LONDON
Rating: 4.93

4.9 Rating 220 Reviews

100 %

of reviewers recommend Urban Village

Company Reviews

Metrics

Info

4.9

Based on 220 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Urban Village :

Sales, lettings and property management. Maximising results for our customers, with our utmost care and attention to detail.

Visit Website

Phone:

020 3519 9121

Email:

info@urbanvillagehomes.com

Location:

121 Denmark Hill
LONDON
SE5 8EN

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Urban Village 5 star review on 24th November 2020

Fiona Gildea

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been renting out my flat myself for the last 7 years but decided that I'd try Urban Village renting and managing... it's been bliss. I have just handed everything over to Daniella and she's sorting the lot. And she's keeping me informed brilliantly. Why didn't I do this earlier?!? And I love the property portal - I've got every certificate, invoice, piece of information relating to the property in one easily accessible place... fantastic. Definitely recommend.”

Helpful Report

“As someone renting my flat out with Urban managing it all, I am so happy with the service. Special mention goes to Daniella who manages my property. She keeps me informed on everything, her style is professional and incredibly friendly, and she knows what she is talking about.”

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“Urban Village has managed our house on a lettings basis for several years, so when the time came to sell we knew we were in good hands. We live overseas and have been so grateful for the amount of support Suzanne has provided. As well as managing a complex chain during covid, Suzanne really went the extra mile to help us organize removals, storage & repairs. She works with a fantastic roster of skilled, reasonably priced tradesmen and she made sure everything went smoothly. Communication has always been excellent, issues have always been dealt with in a cost effective and timely manner, we’ve always had great tenants and the UV team are all lovely people to boot. We wouldn’t hesitate in recommending them for both lettings and sales. Thanks for everything!”

Helpful Report

“Very professional and human. My kid have lost his book during a viewing that was very dear to him. Sarah haven't hesitated to contact me and to send it back to us through postage, even if we have gone further in the acquisition process. This gesture has provided a genuine heart warming feeling.”

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“We used Urban Village to sell our house in Bermondsey. I liked their approach, which was friendly, not too pushy and relaxed. Their communication was always good, so I always knew where things stood. Very satisfactory.”

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“Everyone at Urban Village, but Suzanne in particular, have been amazing both in the letting and management of my flat rental and in selling my house. In terms of the management of the rental of my flat, they have always kept me informed, have notified me of any issues arising, and if repairs are to be done they have been prompt in sorting them out. Very efficient. As far as the sale of my house was concerned, Suzanne kept me up to date on any developments, she was efficient at all times and extremely helpful. If it wasn't for her I fear that completion would never have happened! What is a breath of fresh air, is her willingness to go that extra mile for which I am very grateful.”

Helpful Report

Thanks very much Charlotte, lovely to hear. Suzanne

“UV were always professional and helpful. I used their services for several years, managing the rental of my flat, and then for its sale. I found that they were able quickly to identify appropriate tenants and they were attentive and efficient in dealing with maintenance issues large and small. UV gave good advice and support during the process of selling the property and a good price was achieved. No hesitation to recommend them to anyone looking to sell or rent out their residential property in this part of London.”

Helpful Report

Thanks very much Mike! Lovely review, so glad we could help. Suzanne

“I had a great experience buying with Urban Village - quick and helpful communication throughout the process. Should I need to move again, I'd be back in touch!”

Urban Village 5 star review on 23rd November 2020

Helpful Report

“Suzanne and her team were great during the sale of my flat in these particularly challenging times. I felt I was kept informed at every stage of the process. Suzanne never hesitated to pick up the phone to get the queries answered.”

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“The team at Urban Village endured probably the hardest sale in the history of all time. Suzanne kept her calm and skilfully navigated a 5 deep chain to a successful completion. We could not be happier with the end result. If you’re wanting the best, personable and professional team - UV will help start the next chapter in your book of life. Totally recommended!”

Helpful Report

“Thank you to the team at Urban Village for excellent sales service from valuation through to completion. Highly recommend to anyone selling their home.”

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Thanks Sarah, hope the move went well. Thanks Suzanne

“I would like to highly recommend Urban Village. The service we received was highly professional, very prompt, with excellent communication. It is clear that this estate agent knows how to meet the needs of clients and has a good understanding of the current property market during the pandemic. Urban Village stands out amongst estates agents.”

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“Horrible service and communication!”

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“Suzanne and Daniella at Urban village were extremely helpful with all queries and particularly understanding during the coronavirus pandemic. I have rented in London many years and I can tell you that you don’t come across agencies like this everyday!”

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“Urban village have been so professional/responsive and helpful during the process of letting out our house. Even when COVID disrupted everything and delayed our moving out plans they were fabulous at discussing with tenants and keeping things afloat. We were anxious first time landlords - but they really did take the worry out of the process. Also incredibly efficient and understanding at handing over information to me when I had two screaming toddlers!”

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“The process has been excellent from start to finish, including a thorough assortment of documentation and a very detailed inventory. Couldn't recommend more and feel very confident about using Urban Village now and in the future.”

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“Wonderful agency. I can’t rate them high enough. They take all the worry out of letting”

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“The team at Urban Village have been efficient and very helpful throughout the entire process of selling the property, we have no hesitation in recommending this company.”

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“I have been really impressed with the responsiveness, trustworthiness and personal service, both as a home buyer and a landlord. Whilst I pay for a service I have always felt that it is well worth it and I have never felt ripped off or like I am not a valued customer. Tennant issues dealt with swiftly with minimal fuss and within fees. Everyone happy.”

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“I definitely recommend urban village. All the team went above and beyond and were a pleasure to deal with. I particularly appreciated the quick feedback after viewings, regular updates and ability to always get hold of someone to discuss the sale. Thank you”

Helpful Report

Urban Village is rated 4.9 based on 220 reviews