Urban Village Reviews

Name: Urban Village
Address: 121 Denmark Hill, LONDON
Rating: 4.92

4.9 Rating 229 Reviews

99 %

of reviewers recommend Urban Village

Company Reviews

Metrics

Info

4.9

Based on 229 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Urban Village :

Sales, lettings and property management. Maximising results for our customers, with our utmost care and attention to detail.

Visit Website

Phone:

020 3519 9121

Email:

info@urbanvillagehomes.com

Location:

121 Denmark Hill
LONDON
SE5 8EN

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Urban Village 5 star review on 24th November 2020

Fiona Gildea

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very satisfied and happy with the customer services provided by Tyler Connor. I am totally impressed with her patience and friendly approaches to answer my queries, especially to work with the seller to answer my concerns promptly. As a landlord who has been dealing with a number of estate agents, and from the experience working with Tyler Connor at Urban Village from the 1st viewing to the completion stage of the purchase, I consider Tyler as one the best estate agent staff and would not hesitate to ask for her assistance in the future if I can find a possible purchase with Urban Village in the future.”

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“We had a great experience with Tyler and the Urban Village team. They helped us through the process of buying our first home with lots of advice and reassurance along the way. Would definitely recommend them for anyone looking to buy in the area!”

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“Excellent”

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“Urban Village Camberwell were excellent from start to finish. When I left London they let my property for over 2 years and then went on to sell it for me in March 2024. Natalie was professional, prompt, with excellent communication and I loved that she was so genuine. I really felt like I could trust her and the team, which made a real difference to my experience. Thankyou so much for your hard work on my behalf! I would highly recommended Urban Village for renting, buying and selling. 5 stars 🌟”

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“Urban Village were very easy to work with as a buyer. Natalie was extremely personable and professional and was happy to help whenever needed. Communication was always prompt and they mediated transparently between me and the sellers.”

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“Urban Village helped us sell our flat in early 2024 and everyone we had dealings with was extremely helpful, going above and beyond to smooth the way for the sale and all the practicalities that went with it. Estate agents don't always have the best reputation but the Urban Village team are professional, well organised, honest and pleasant to deal with. A real find!”

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“Urban Village looked after my lettings for nearly 2 years as well as my sale. They were great with both of these, finding tenants quickly for the lettings and a buyer quickly for the sale. They were really responsive and nice to deal with. They went the extra mile with my sale to help me organise moving things out too. Would highly recommend!”

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“The lovely team at Urban Village were always available and any minor problems were immediately resolved - I didn’t have any major ones! I was very happy with my part-furnished flat while I was searching for a permanent home of my own. I can recommend Urban Village whole-heartedly to any prospective tenant.”

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“Urban village are a great local estate agent with a really human and personable approach. They are all very lovely people to deal with & always deal with queries quickly and professionally - can’t recommend using them more highly!”

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“Urban Village have been letting and managing my property for almost 10 years. I chose Suzanne because she was running a local, independent business and she developed a great report with me from the word go. Her service was professional, bespoke and I have always felt confident that my property is in good hands. Her business has grown over the years. The new staff that I've worked with have been equally professional and friendly. The team have been excellent at finding great new tenants when a tenancy has changed and they manage any issues with the flat quickly and cost effectively.”

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“Very professional, knowledgeable, polite, helpful. Went that extra mile. Highly recommended. Thank you.”

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“Natalie and Teresa at Urban Village have been absolutely brilliant throughout the process. It has felt stress free and easy and really personable. Finding somewhere to live has always felt very stressful and overwhelming to me, but Urban Village have made it feel easy. Thank you!”

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“I went to Urban Village after delays in selling my house with another agent. With Urban village the house was priced well and sold quickly, enabling me to move forward with relocating. Natalie kept me informed through the process and it was all very easy with them.”

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“The team at Urban Village was a great help to us prior to moving-in and throughout our tenancy. Always responsive and available!”

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“Urban Village managed our Let Only contract extremely well. They were always profesional and efficient, and communicated promptly and clearly. They were approachable and available to answer all our questions. Thank you UV for quickly providing us with four excellent tenants”

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“We've been letting our property through UrbanVillage for just over 2 years and have been thrilled with the level of care and attention. Keep it up!”

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“Natalie, Sarah and Teresa have been efficient and helpful at every stage of our move. Any of our queries were resolved quickly and their correspondences were always concise and helpful. Natalie was accommodating in guiding us through the stress of the moving process and I was very grateful for her clarity and professionalism. I would recommend Urban Village to anyone and have found their services to be of a higher standard than those of any letting agency that I have used in the past.”

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“Urban village and Natalie made our move as seamless as possible and helping out at every point”

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“Urban Village stands head and shoulders above all other agents in SE London. After years of poor quality service, UV were recommended to me and they didn't disappoint. Really great communication and understanding from Suzanne and team. The main difference between UV and others is the fact there is no drop off in service from the sales/letting agents to the managing and servicing team. As a landlord, every other agent I've worked with in the past has sold the dream and then the "support" team couldn't care less. UV is different and that service level is retained throughout. I was so happy with them over about 6 years of lettings that I had no hesitation in asking them to sell the property when that time came.”

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Urban Village is rated 4.9 based on 229 reviews