Urban Village Reviews

Name: Urban Village
Address: 121 Denmark Hill, LONDON
Rating: 4.92

4.9 Rating 229 Reviews

99 %

of reviewers recommend Urban Village

Company Reviews

Metrics

Info

4.9

Based on 229 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Urban Village :

Sales, lettings and property management. Maximising results for our customers, with our utmost care and attention to detail.

Visit Website

Phone:

020 3519 9121

Email:

info@urbanvillagehomes.com

Location:

121 Denmark Hill
LONDON
SE5 8EN

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Urban Village 5 star review on 24th November 2020

Fiona Gildea

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant service. Very supportive.”

Helpful Report

“They looked me in the eye and talked straight. They was the only agent to do that. When I was out of line they told me to get a grip and move on which I did. Sale exchanged and completed in six weeks. They got me more than I expected to get. My advice would be to tell them everything and let them work out the plan.”

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“Everyone I've dealt with at Urban Village have been brilliant. They have been efficient, helpful and taken care of every problem that has come up. Brilliant service.”

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“Never been so easy to rent a property.”

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“Staff have been helpful from initially viewing the property, organising the contract efficiently, and helping with questions during the tenancy.”

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“Suzanne and her team are wanderful people, professional and always attentive to their clients need. I would highly recommend Urban Village to anyone who is thinking either to rent or buy a property.”

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“With a short time-scale in which to make our move, all paperwork and administration was done incredibly quickly we ensured that we could move on time. Sarah was super helpful and clear from the start which made the entire process seamless and easy.”

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“Extremely professional, motivated and driven. Always replying promptly to emails. Very supportaive and personable. Highly recommended.”

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“Fantastic, knowledgeable and responsive advice and service, decent fee, good company ethos. It was a pleasure to work with Urban Village when we sold our house.”

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“Amazing!!! From start to finish Suzanne and her team excelled at every stage of the process. Sale agreed in 3 days for asking price, then the follow up service of all parties until contracts were exchanged was more than we could of hoped for.”

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“Very happy. Kind and helpful group of people.”

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“Efficient friendly service and helped moved our chain along.”

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“Suzanne and the Urban Village team were incredibly helpful throughout the moving process. We sold and purchased through them and enjoyed a smooth experience in both cases. They were patient and friendly but also helped tie up loose ends to ensure we exchanged in a timely manner. We are really pleased we chose a local, independent estate agent.”

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“Quick response times to our emails and enquiries which was much appreciated given we'd been let down but other agents. Friendly service, especially from Suzanne. Organised and helpful with all documentation and other queries after we'd moved in. One of the best relationships / level of communication I've had with an estate agent before. Felt like I was being given straight and honest answers. Highly recommend.”

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“I engaged Urban Village (UV) to find a tenant for a flat. UV attended to the marketing immediately and a few days later the promotional material was further improved and attracted a number of applicants. They tried hard to accommodate my preferences and the unique account created for clients as standard is very useful indeed. Despite being a relatively small office, UV offered to conduct viewings at less orthodox times and were also prepared to extend their usual services when – for a while – such extension appeared necessary. All decisions are made there and then, with no annoying references to absent managers and distant head offices and a UV negotiator was always available, avoiding the need to leave messages or wait for them to be returned. The staff are pleasant, enthusiastic and generous with their time and hot drinks. In their hands one does not feel ‘processed’. I am very satisfied with the services and consider that UV compare well with larger, longer established agencies. I would be happy to instruct them again and recommend their services to others.”

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“Personal service, excellent, open and honest communication at all times, responsive staff who were always helpful. UV really went the extra mile and stand out from the crowd because they really care about their clients. We couldn't recommend them highly enough.”

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“Estate Agents can make one's heart sink, for reasons we all know. How refreshing then, to meet a local and independent company, who has (thus far) provided exceptional service and results, without any of the 'heart sinking' cliches. Proof it can be done.”

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“Friendly service. Trustworthy, responsive. Knowledgeable and proactive. A breath of fresh air compared with other agents. Couldn't ask for anything more.”

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Hi Paul, thank you very much, an absolute pleasure!

“Seamless, efficient, and helpful service.”

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thank you very much indeed!

“Suzanne at Urban Village was very helpful in our search for a new rental property. Quick efficient and excellent communication. by far and away the best letting agent I have had experience with.”

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Urban Village is rated 4.9 based on 229 reviews