Urban Village Reviews

Name: Urban Village
Address: 121 Denmark Hill, LONDON
Rating: 4.93

4.9 Rating 220 Reviews

100 %

of reviewers recommend Urban Village

Company Reviews

Metrics

Info

4.9

Based on 220 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Urban Village :

Sales, lettings and property management. Maximising results for our customers, with our utmost care and attention to detail.

Visit Website

Phone:

020 3519 9121

Email:

info@urbanvillagehomes.com

Location:

121 Denmark Hill
LONDON
SE5 8EN

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Urban Village 5 star review on 24th November 2020

Fiona Gildea

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing!!! From start to finish Suzanne and her team excelled at every stage of the process. Sale agreed in 3 days for asking price, then the follow up service of all parties until contracts were exchanged was more than we could of hoped for.”

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“Very happy. Kind and helpful group of people.”

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“Efficient friendly service and helped moved our chain along.”

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“Suzanne and the Urban Village team were incredibly helpful throughout the moving process. We sold and purchased through them and enjoyed a smooth experience in both cases. They were patient and friendly but also helped tie up loose ends to ensure we exchanged in a timely manner. We are really pleased we chose a local, independent estate agent.”

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“Quick response times to our emails and enquiries which was much appreciated given we'd been let down but other agents. Friendly service, especially from Suzanne. Organised and helpful with all documentation and other queries after we'd moved in. One of the best relationships / level of communication I've had with an estate agent before. Felt like I was being given straight and honest answers. Highly recommend.”

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“I engaged Urban Village (UV) to find a tenant for a flat. UV attended to the marketing immediately and a few days later the promotional material was further improved and attracted a number of applicants. They tried hard to accommodate my preferences and the unique account created for clients as standard is very useful indeed. Despite being a relatively small office, UV offered to conduct viewings at less orthodox times and were also prepared to extend their usual services when – for a while – such extension appeared necessary. All decisions are made there and then, with no annoying references to absent managers and distant head offices and a UV negotiator was always available, avoiding the need to leave messages or wait for them to be returned. The staff are pleasant, enthusiastic and generous with their time and hot drinks. In their hands one does not feel ‘processed’. I am very satisfied with the services and consider that UV compare well with larger, longer established agencies. I would be happy to instruct them again and recommend their services to others.”

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“Personal service, excellent, open and honest communication at all times, responsive staff who were always helpful. UV really went the extra mile and stand out from the crowd because they really care about their clients. We couldn't recommend them highly enough.”

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“Estate Agents can make one's heart sink, for reasons we all know. How refreshing then, to meet a local and independent company, who has (thus far) provided exceptional service and results, without any of the 'heart sinking' cliches. Proof it can be done.”

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“Friendly service. Trustworthy, responsive. Knowledgeable and proactive. A breath of fresh air compared with other agents. Couldn't ask for anything more.”

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Hi Paul, thank you very much, an absolute pleasure!

“Seamless, efficient, and helpful service.”

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thank you very much indeed!

“Suzanne at Urban Village was very helpful in our search for a new rental property. Quick efficient and excellent communication. by far and away the best letting agent I have had experience with.”

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“Suzanne at Urban Village supported us through the purchase of our first home. She was personable and we felt she was honest about the property and seller. We believe she represented us and our views and requirements well to the seller when that was needed. We were very happy with the outcome and are pleased to be settling into our newly purchased and refurbished home.”

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Thank you very much. We'd love to see pictures of the flat! Best wishes to you both. Suzanne

“I'm very pleased with the service I received from Urban Village. All the staff are very helpful and friendly, I would choose them every time!!”

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“When I signed up with Urban Village they kept me in the loop at all times with what was happening. I really like the property I'm in. Any problems I am able to let them know and it would be sorted.”

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Thank you Chantelle, glad you are happy with it!

“Our property let has only just started, but the service has been impeccable so far - responsive, helpful and proactive.”

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A pleasure and we are looking forward to managing the property, long term for you. Suzanne

“Very good laid back, non pushy agents. Went the exta mile to help. I couldn't reccomend them more highly.”

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Nice one thanks Adam!

“Suzanne manages a 3 bed flat for me and has been totally professional. My flat is in Southwark so this comes under the new HMO regs. When Suzanne first made an inspection whilst i was living there she was the only agent to mention the HMO regs and bought lots of documentation with her. When the council made an inspection (tenants in occupation) she organised this and actioned the councils report obtained quotes from her builders then telephoned me with the results. Due to high mortgage repayments the rental was too low to include the standard letting fees by other agents.Suzanne reduced her fees by a considerable amount as they are a new business.5.5% start 2% monthly 8% overall.The standard is 15% yearly. I have no hesitation in recommending Urban Village to any landlord.”

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“Excellent service from first contact to renting my property out. Urban Village are professional, knowledgeable, extremely helpful and ensure that things run very smoothly for their client. They found me a tenant within a couple of days of marketing my property and processed everything very efficiently. Thank you Suzanne, Sylvia and team!”

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Thank you very much Caroline, great to work with you. Your comments are much appreciated!

“I have nothing but praise for the high standards consistently maintained by Urban Village. Their approach is refreshingly honest and personal. I only have the highest of recommendations for their level of service and commitment.”

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Thanks very much Rina. A pleasure working with you.

“We bought a house through Urban Village and found Suzanne and her team very helpful and attentive at a stressful time.”

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We hope you are very happy at Love Walk x

Urban Village is rated 4.9 based on 220 reviews