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Urban Surfer Reviews

4.7 Rating 967 Reviews
93 %
of reviewers recommend Urban Surfer
4.7
Based on 967 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
The order process was really simple. The goods Saxx Underwear DropTemp Cool Mesh Men's Boxer Shorts arrived really quickly and are absolutely perfect for my needs as I will be travelling for several months and they are both cool and very quick to dry. Thank you
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Posted 1 year ago
Very prompt delivery. Well packaged parcel. Product exactly as described. Would definitely recommend
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Posted 1 year ago
Awful experience and will never ever use again!! Wrong item and wrong size sent! Very tardy and disappointing response.
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Posted 1 year ago
Hi Ben. Thanks for your review and apologies that you received the wrong item. Having looked through the correspondence I can see that we offered a free return and full refund for the incorrect item so I'm not sure what else we could have done. You're welcome to reply to our last email if you still think there's more we can do for you. You're still welcome to return the item of course.
Posted 1 year ago
Great product fast delivery
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Posted 1 year ago
Great product, great delivery and very prompt.
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Posted 1 year ago
Excellent service, very pleased with the havaianas.
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Posted 1 year ago
Really impressed with how quick my item came! Website was easy to use! Very happy customer and will be back to make more purchases
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Posted 1 year ago
Easy to use website, item ordered, received in the time quoted and as advertised at a competitive price.
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Posted 1 year ago
Bought vans camo rucsac.Prompt response with an early delivery.Would recommend
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Posted 1 year ago
Sent quickly , nice shoes , would recommend
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Posted 1 year ago
Very good looking and comfortable slipper , I have tried them on but not used extensively because they are a birthday present! The sole is built for the occasional trip to the shop or in the garden I am very please with the fit because I have a wide foot and have had to send many other makes of slippers back 😊
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Posted 1 year ago
Very impressed with the product and service and will be ordering in future and will also recommend highly to others
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Posted 1 year ago
Really good stuff!!!!!!
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Posted 1 year ago
I got 4 pairs of sunglasses. 2 for myself and 2 as gifts and i couldn't have made a better purchase. Very good price and cool designs. I'll definitely be back
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Posted 1 year ago
As always, Urban Surfer is the best.
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Posted 1 year ago
Great selection of products at affordable prices
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Posted 1 year ago
Excellent service and super fast delivery *****
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Posted 1 year ago
I can't write a review as I haven't received my sunglasses yet. I've tried communicating with the delivery company but, nothing. Please can you help.
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Posted 1 year ago
Hello, I am sorry to hear you haven't received your order yet. However, your estimated delivery date is 12th June which is on your order confirmation. Kindest Regards Dannii
Posted 1 year ago
Great service, great product (Icebreaker, Merino Wool Baselayer) at a great price, which came in very good time too. I was even able to split the cost over 3 months by paying via Klarna. Extremely pleased with the whole process from website to delivery. Outstanding service.
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Posted 1 year ago
Thanks for your lovely review Alan. We look forward to seeing you again soon.
Posted 1 year ago
Great service.
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Posted 1 year ago
Urban Surfer is rated 4.7 based on 967 reviews