Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.69

4.7 Rating 967 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 967 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“never again,....weird how can you know that my order has been delivered?? i sent it as anonymous ,... but thats not the point ! The order is not delivered!!! and another thing .. another 10 Eur for zoll ?? for socks??? How is this even possible and why dont you have a reminder set up that another fees might apply???... therefore ONE STAR !”

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Posted 3 years ago

Can you please tell us what the issue is? I can see your order has been delivered and you've not contacted us with any issues. We're more than happy to help with any issues you may have.

Posted 3 years ago

“Quick response great product”

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Posted 3 years ago

“Great service...promp delivery...well packaged to ensure item was undamaged during delivery....would recommend them to others”

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Posted 3 years ago

“Excellent service, product well packaged and well priced, definitely use them again”

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Posted 3 years ago

“Hi I have not received my order of my bag yet and I’m not sure when I’m getting a bit worried I’m regards to the situation”

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Posted 3 years ago

“Brilliant service. Delivery in a couple of days.”

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Posted 3 years ago

“Great product excellent delivery, always buy from here.”

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Posted 3 years ago

“Love my havianas and process and customer journey was amazing thank you 🤩”

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Posted 3 years ago

“I'm very happy with my order. Same like in picture.”

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Posted 3 years ago

“Ordered my Oakley hat arrived quickly love the hat and my block sunglasses are mint just what needed thanks!”

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Posted 3 years ago

“Yeah sound as”

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Posted 3 years ago

“Very good shopping experience, quick delivery and good value. Purchase was received quickly and I'm very pleased.”

Urban Surfer 5 star review on 25th June 2021

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Posted 3 years ago

“Good evening!Could you update me about my tracking number , please?!I think shipping has not been done as I did not received any update and did not received my products yet !Thank you so much”

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Posted 3 years ago

“Ordered my New Era cap on the 21st of May and still didn’t receive it. I am not sure if I should receive email that order has been dispatched, a bit worrying that I didn’t receive any update on my order. Just received email to write review. Sounds like maybe it was lost in transit. So I really reviewing my “not receiving item” experience and not actually the item ordered. I hope eventually I will receive it or at least some update. Regards. K”

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Posted 3 years ago

“DPD actually lost the parcel but urban surfer were great throughout and offered to refund me straight away”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“i have been asked to write a review without even receiving the good ! Not a great start so far 3-5 day delivery has been 11 days”

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Posted 3 years ago

“These are awesome sunglasses, I'm gona get another pair.”

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Posted 3 years ago

“Havanas as ordered were delivered promptly, very satisfied with the service”

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Posted 3 years ago

“Love my sunnies, great service!”

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Posted 3 years ago

Urban Surfer is rated 4.7 based on 967 reviews