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Urban Surfer Reviews

4.7 Rating 967 Reviews
93 %
of reviewers recommend Urban Surfer
Company Reviews Product Reviews
2
 Metrics Info
4.7
Based on 967 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Anonymous
Verified Buyer
“Arrived quickly and very satisfied with product. Thanks”
Helpful Report
Posted 1 year ago
Lorraine Drury
Verified Buyer
“Fantastic coat. Perfect for cold football matches.”
Helpful Report
Posted 1 year ago
Gillian Brown
Verified Buyer
“I bought a dry robe and received it the next day! Super impressed with the speedy service. On top of that I needed to change the size and this was simple to do and the replacement one came the following day too! So overall a great experience and love the dry robe :)”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Good product and quick delivery, many thanks!”
Helpful Report
Posted 1 year ago
Andy Smith
Verified Buyer
“Ordered a Superdry Backpack from Urban Surfer and it was delivered the next day. Excellent service and will definitely be using them again”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Good service and order arrived on time.”
Helpful Report
Posted 1 year ago
James Kelley
Verified Buyer
“Excellent all around”
Helpful Report
Posted 1 year ago
Alison Findlay
Verified Buyer
“The item arrived quickly and was as expected.”
Helpful Report
Posted 1 year ago
Peter Cuthbertson
Verified Buyer
“Love my cap really good quality”
Helpful Report
Posted 1 year ago
Howard Snow
Verified Buyer
“SAXX Men’s Briefs I ordered a pair of SAXX briefs from Urban Surfer, Karl Smith from Urban Surfer contacted me to say the ones I ordered were out of stock but he offered 2 alternatives. On looking I actually preferred both the alternatives and updated my order to include both! They arrived very quickly and were well packaged. I wouldn’t hesitate in recommending Urban Surfer and look forward to my next order with them.”
Helpful Report
Posted 1 year ago
James Davey
Verified Buyer
“Good service”
Helpful Report
Posted 1 year ago
Joseph Berry
Verified Buyer
“Very happy with my order. Quick and efficient delivery”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Excellent service, good quality products”
Helpful Report
Posted 1 year ago
Timothy Hawksworth
Verified Buyer
“Excellent. Quick delivery.”
Helpful Report
Posted 1 year ago
Mark England
Verified Buyer
“8 days on from the estimated delivery date and no product to be seen yet”
Helpful Report
Posted 1 year ago
Chris Parker
Verified Buyer
“Prompt delivery, products all good!”
Helpful Report
Posted 1 year ago
Danny Wise
Verified Buyer
“Didn’t receive the majority of my order! Not happy avoid buying from them if you want your order.”
Helpful Report
Posted 1 year ago
Hi Danny. I'm sorry your order is incomplete. I can see that you've contacted customer services recently but haven't given us chance to reply and and rectify the issue before leaving feedback.
Posted 1 year ago
Anonymous
Verified Buyer
“Great price (saved £40 RRP on a £70 pair of sunglasses) and delivery time Would absolutely recommend!”
Helpful Report
Posted 1 year ago
Mark Hardiman
Verified Buyer
“Bloc glasses at a fair price, hard to get else where. Delivered in 3 days. Thank you.”
Helpful Report
Posted 1 year ago
John Eyres
Verified Buyer
“Great products, great prices, quick delivery”
Helpful Report
Posted 1 year ago
Urban Surfer is rated 4.7 based on 967 reviews
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