Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.69

4.7 Rating 970 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Urban Surfer 5 star review on 7th May 2023

Jonathan Cotton

Urban Surfer 5 star review on 13th August 2022

Steve Short

Urban Surfer 5 star review on 1st March 2022

Darron ROUND

Urban Surfer 5 star review on 26th January 2022

Anonymous

Urban Surfer 5 star review on 25th June 2021

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Anonymous

Anonymous // 01/01/2019

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“Delivered on time thanks”

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Posted 5 years ago

“I bought a watchstrap, which turned out to be of poor quality. I contacted Urban Surfer to see what could be done before I wrote a review. As instructed by them, I emailed photos of the strap, in it's poor condition after one day of wear, but was informed that my photos would be passed on to the manufacturer. I have not heard anything since. I had hoped that the dealer of a sub-standard product would take some sort of responsibility and display some customer service.”

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Posted 6 years ago

“spot on fast delivery will buy again ++++++++++++++++++”

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Posted 6 years ago

“Like the store because they have lots of gear to choose from! Information on status is very good and received my order very quickly! Package was very good 2 Will shop again”

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Posted 6 years ago

“Great service and great product”

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Posted 6 years ago

“Great products. Reasonable prices. Item arrived fairly quickly :)?”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Excellent choice of really nice items and very prompt delivery...... I now have a new fav shop for 2019 👍”

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Posted 6 years ago

“Quick delivery”

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Posted 6 years ago

“I ordered a pair of Stance Spider-Man and Grinch socks. The order was accepted, payment made and then only the Spider-Man socks arrived. It wasn’t until I contacted Urban Surfer 4 days later I was emailed back to say there were no further supplies of the Stance Grinch socks and therefore they would return me £12.99. This is my first and last order with Urban Surfer. I would rather pay a little extra next time and purchase my Stance socks directly from Stance.”

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Posted 6 years ago

“Arrived quickly and well packaged. Good service”

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Posted 6 years ago

“Super fast delivery and great product! Shabbaaaaa!”

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Posted 6 years ago

“Outstanding service. Couldnt have asked for any more. Went above and beyond to deliver. Thanks”

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Posted 6 years ago

“Easy to order and browse the website. Speedy delivery.”

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Posted 6 years ago

“First class!!!”

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Posted 6 years ago

“Excellent service would use again”

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Posted 6 years ago

“Good easy to use service, would use again”

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Posted 6 years ago

“Quick well packed delivery. Thanks very much.”

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Posted 6 years ago

“it was pretty miserable actually. I purchased 2 bags (good price listed on website) and paid, got the confirmation email etc, then the purchase was cancelled. Had to contact them to find that there was an issue with their website. Took some time for the monies to be refunded.”

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Posted 6 years ago

Hi Alex. Sorry to hear this. We upgraded our website on the day you ordered and had a few technical issues including incorrect prices and stock levels. I'm pleased to say all bugs have been fixed now. I can see however that a refund was made within 24 hours. I sincerely apologise for your inconvenience and hope you'll give us another chance to show you what the Urban Surfer experience really is.

Posted 6 years ago

“Quick delivery and great quality products, free delivery too”

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Posted 6 years ago

Urban Surfer is rated 4.7 based on 970 reviews