Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.69

4.7 Rating 967 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 967 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Urban Surfer 5 star review on 7th May 2023

Jonathan Cotton

Urban Surfer 5 star review on 13th August 2022

Steve Short

Urban Surfer 5 star review on 1st March 2022

Darron ROUND

Urban Surfer 5 star review on 26th January 2022

Anonymous

Urban Surfer 5 star review on 25th June 2021

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Anonymous

Anonymous // 01/01/2019

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“Good value, good product but takes ages (and I mean ages) to arrive.”

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Posted 1 year ago

“Great product range, great prices and speedy delivery, excellent service all around.”

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Posted 1 year ago

“Items arrived damaged. Box was completely torn apart and there are several marks on one of the items.”

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Posted 1 year ago

Hi. I'm sorry to hear this. As you've left an anonymous review I'm unable to link it with an order. All you need to do is contact our fantastic customer support team and we'll be happy to rectify the issue.

Posted 1 year ago

“Item not received.”

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Posted 1 year ago

Hi Laurian. I'm sorry to hear that. We did respond to your email on Sunday but have not yet received a response on how you'd like us to proceed. Feel free to respond so we can rectify this for you.

Posted 1 year ago

“Product excellent Delivery unpredictable”

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Posted 1 year ago

“Excellent service. Great product with fast delivery. Thank you.”

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Posted 1 year ago

“I ordered 3 pairs of SAXX underwear which sadly didn’t arrive by the delivery date. I emailed US a couple of days later and eventually got a reply to say they were back in stock and would be dispatched. As I was away at the time I’m not sure whe. they arrived but they were waiting on my doorstep when I got home. I’m sure normally service would be excellent but I would have appreciated an email to say they would be later arriving.”

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Posted 1 year ago

“Good cap quickly delivered”

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Posted 1 year ago

“Great product and great service”

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Posted 1 year ago

“Bought as a present. Son loves them. Delay in delivery but when called delivery was sent abd received within 24 hrs”

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Posted 1 year ago

“I will definitely buy from Urban Surfer again. Prompt, efficient service, great price and goods arrived several days before the estimated delivery date. Very pleased.”

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Posted 1 year ago

“Good service and true fit ✌️”

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Posted 1 year ago

“Great service, Dickies tee shirt arrived the next day, very pleased with the item and service.”

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Posted 1 year ago

“Received my lovely fleece scarf quickly. Very happy with the product.”

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Posted 1 year ago

“Great price and fast delivery thank you Urban Surfer!”

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Posted 1 year ago

“delivery of my coat came before it was meant to which i’m more than happy about”

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Posted 1 year ago

“Still haven't received my sunglasses yet !! Still waiting !!!”

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Posted 1 year ago

Hi Steven. Sorry to hear that. I've checked our messages and can't see where you notified us of this. Unfortunately we're not able to offer assistance if we're not aware there's an issue. I have asked our customer services dept to get in touch to rectify it.

Posted 1 year ago

“Nice gear, fast delivery.”

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Posted 1 year ago

“Ordered an item, easy to use website, easily paid, arrived on time passed it to daughter for a present. Would use website again”

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Posted 1 year ago

“Excellent price, good quality & quick delivery”

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Posted 1 year ago

Urban Surfer is rated 4.7 based on 967 reviews