Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.69

4.7 Rating 967 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 967 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent wallet, my father will be very happy with it for Christmas!”

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Posted 3 years ago

“The first time I ordered from here one of the products was out of stock and took a little time to get although I was kept up to date, but tried these again and second order was no problem at all quick delivery.”

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Posted 3 years ago

“Good choice, great prices and excellent communication.”

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Posted 3 years ago

“Amazing! & Such Super Quick! Delivery!”

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Posted 3 years ago

“Great website , easy to navigate and checkout was straightforward. Item purchased was very competitively priced. Fast dispatch and delivery.”

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Posted 3 years ago

“Great small company. Good selection of great brands at very good prices. Fast delivery”

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Posted 3 years ago

“Quick delivery, great service. Will use again”

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Posted 3 years ago

“Order delivered as expected and on time”

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Posted 3 years ago

“Easy online ordering and payment system. Goods arrived in good time.”

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Posted 3 years ago

“Super happy with my Jack Wolfskin TRT 10 slingbag. Excellent price (cheaper than Amazon) with free delivery (which arrived before stated. Will definitely be ordering from this firm directly again.”

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Posted 3 years ago

We're over the moon you gave us 5 stars and look forward to serving you again soon.

Posted 3 years ago

“The are the Bo-lax!”

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Posted 3 years ago

Haha, glad you liked them :)

Posted 3 years ago

“Very prompt service, really appreciated. Thank you”

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Posted 3 years ago

You're more than welcome. Thanks for the feedback.

Posted 3 years ago

“Had what I wanted at a good price and postage cost and it was delivered quickly, just about spot on.”

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Posted 3 years ago

“Very speedy delivery and happy with my purchase. Will be buying again from Urban Surfer.”

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Posted 3 years ago

“Had no problem ordering from Urban Surer and received my item within 2 day’s”

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Posted 3 years ago

“My slippers come very quickly this is my 3rd pair others binned so so cosy thank you”

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Posted 3 years ago

“I ordered two pairs of boxer shorts both said in stock I paid £5.99 for next day delivery only one arrived, I was advised by customer service that even though I ordered medium it was only XL in stock, after numerous emails in which customer service are not very speedy at replies I am still waiting, I have asked for alternatives available in that size as its pointless ordering anything else when all sizes say they are in stock when actually they are not but still no reply on that - my advice would be that individual sizes should say if they are in stock or not otherwise this will be a re-occurring problem, I have sinned asked for a refund so I can go elsewhere for the brand I want but not sure how long that's going to take!”

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Posted 3 years ago

Hi Kelly. I can see one of the items you ordered states dispatched within 7 days. It hasn't yet been 7 days since you ordered. We dispatched the other pair that was in stock and will dispatch the other pair within the timeframe stated. I'm sorry if this has not been obvious and we will attempt to make this clearer. 99% of everything on our site is in stock for immediate dispatch but there are a few that state they are available for "dispatch within 7 days" in order to give you a choice.

Posted 3 years ago

“everything went well”

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Posted 3 years ago

“Trainer socks👍”

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Posted 3 years ago

“I've sent it back as it was broken”

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Posted 3 years ago

Urban Surfer is rated 4.7 based on 967 reviews