Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.69

4.7 Rating 967 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 967 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Urban Surfer 5 star review on 7th May 2023

Jonathan Cotton

Urban Surfer 5 star review on 13th August 2022

Steve Short

Urban Surfer 5 star review on 1st March 2022

Darron ROUND

Urban Surfer 5 star review on 26th January 2022

Anonymous

Urban Surfer 5 star review on 25th June 2021

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Anonymous

Anonymous // 01/01/2019

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“Great price, good quality well fitting slippers. Husband delighted with these.”

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Posted 10 months ago

“Excellent item , well packaged and quickly delivered”

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Posted 10 months ago

“Ordered a shirt from this company over two weeks ago now and paid for 24 hours delivery Showing on Royal Mail site as expecting collection for the last two weeks asked for a refund, since then no reply from company and no refund Going to PayPal to resolve this issue Keep away”

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Posted 10 months ago

Hi Kevin. I'm so sorry about this. It looks as though Royal Mail have lost your parcel so we have issued a full refund.

Posted 10 months ago

“Ordered a size 7 slipper as I’m a size 6 and like them roomy , they were so small I couldn’t get my feet in them - I paid £23.88 for the slippers and only got £15.99 refund when returned and was free returns so not sure why they took so much money off”

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Posted 10 months ago

Hi Karen. You paid £18.98 for the item then opted to use our paid for return service so minus the £2.99 return fee = £15.99. A quick message to our friendly customer services team would have given us the chance to explain this to you.

Posted 10 months ago

“Brilliant price, very fast delivery. Even though the website looks a bit old fashioned, it is not a scam. Definitely recommend.”

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Posted 10 months ago

Hi. Thanks for your review. I'm surprised you think our website looks old fashioned. I'd be interested in knowing exactly why you think this so please do contact our customer service team with further feedback.

Posted 10 months ago

“Great service and item. Would recommend.”

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Posted 10 months ago

“Delivery arrived before scheduled. The whole process was smoothe and faultless, will definitely order from here again”

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Posted 10 months ago

“Awesome range at great prices - quick delivery as well. Perfect!”

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Posted 10 months ago

“Item received promptly very good quality”

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Posted 10 months ago

“Purchased some saxx underwear from Urban Surfer - unfortunately a bit of a delay in receiving the garments”

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Posted 10 months ago

Hi Thomas. Thanks for your review. I can see your estimated delivery date was the 23rd January and we actually delivered on the 20th January so not sure why you thought it was delayed?

Posted 10 months ago

“First time ordering good range of choice and good value”

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Posted 10 months ago

“Ordered well before Christmas. The site did not inform that delivery would be 2nd week January until after order placed. Order actually arrived 3 days later than notified delivery. Not great (and hopeless as a Christmas present).”

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Posted 10 months ago

Hi Deborah Carter. I'm sorry you ordered an item that needed to be ordered in from our supplier and didn't notice the text showing the estimated delivery date. It was on the product page, checkout and also on your email order confirmation. I can see the estimated delivery was the 10th January and this was the day we dispatched your order. A quick email to our friendly customer support team before Christmas would have meant we would have been able to send something out to you sooner.

Posted 10 months ago

“User friendly and great service, product as described and delivered on time, with tracking 😀”

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Posted 11 months ago

“Ordered some shoes for my daughter. They arrived quickly and fit as you had half sizes. I had no problems but would say perhaps have a box for a different delivery address to the person ordering as I had to use her address as my address! Thanks”

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Posted 11 months ago

Thanks very much for your review. I just looked at our checkout and it has both the billing address and delivery address so you just need to click "change" under the delivery address and add your new address. Many thanks.

Posted 11 months ago

“UPdated as they did respond and tried to resolve the issue.”

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Posted 11 months ago

Hi Paul. I've just spotted your email in our spam folder. Please accept our apologies. I'll reply to this straight away.

Posted 11 months ago

“Efficient service. Great coat. Would buy again.”

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Posted 11 months ago

“Excellent fast delivery service. Exactly as described online and arrived in perfect order. Would definitely use this company again.”

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Posted 11 months ago

“I would highly recommend Urban Surfer. Great communication and excellent service. I will order again in the future!”

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Posted 11 months ago

“Brought these for my husband for Christmas and he loves them! Been raving to anyone that will listen about how comfortable they are and loves that the legs don’t ride up when he puts his jeans in!”

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Posted 11 months ago

“Stance socks fab and a good price. Ordered 16th but didnt arrive till the 27th so a bit dissapointed with delivery”

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Posted 11 months ago

Thanks for your review Mary although I've tracked your order and it says it was delivered on the 21st, ahead of schedule.

Posted 11 months ago

Urban Surfer is rated 4.7 based on 967 reviews