Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.69

4.7 Rating 977 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 977 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Urban Surfer 5 star review on 7th May 2023

Jonathan Cotton

Urban Surfer 5 star review on 13th August 2022

Steve Short

Urban Surfer 5 star review on 1st March 2022

Darron ROUND

Urban Surfer 5 star review on 26th January 2022

Anonymous

Urban Surfer 5 star review on 25th June 2021

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Anonymous

Anonymous // 01/01/2019

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“Very pleased with the whole process. Ordering was easy & my parcel was delivered very quickly with no issues. I had never heard of Urban Surfer before (yes, I'm an old fart), so I did take the precaution of using my credit card to place the order & read the online reviews first. It all sounded good & I am pleased to confirm everything was fine. I wouldn't hesitate to use Urban Surfer again. Price was reasonable too, compared with a couple of other places that sold the same item.”

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Posted 1 year ago

“Excellent service from Urban, from ordering to delivery, Thank you Urban.”

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Posted 1 week ago

“Great Products, Perfect Fit and Affordable.”

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Posted 1 week ago

“Always great products, good prices and backed up with speedy delivery.”

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Posted 2 weeks ago

“Bought a belt. Item was not as advertised online. The buckle and trim were painted black and were not brushed metal as in the photo advertising. Sent an email and did not get any response for three weeks. Was sent an email to write a review so I did, this one, which has now been edited as matters progressed. Once the review was live, I had immediate contact wanting to resolve the mattered stating that my email had been missed and had now been found. From this point onwards the company were helpful and very keen to put things right. They sent a new belt with the right buckle free of charge and now have a happy customer. I cannot give 5 stars because of the initial lack of communication, but they have since been very helpful and gone to considerable effort to put things right.”

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Posted 2 weeks ago

“I bought a shirt from here and it was very nice my husband likes it but the size is too small so I returned it back, and bought the size smaller. I have sent my return and received the new shirt smaller size yet I havent received the refund. Its been 3 weeks”

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Posted 1 month ago

Hi Kiki. I replied to your chat earlier saying that we haven't yet received the return and have asked for your tracking number. Once received we'll be happy to take a look at this for you.

Posted 1 month ago

“Highly recommended”

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Posted 1 month ago

“Great price, great service”

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Posted 3 months ago

“Excellent customer service. I had a query about my delivery and got a helpful and friendly response within about an hour. Very happy with the Icebreaker garment I ordered 😊”

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Posted 3 months ago

“Prompt delivery, well packaged, excellent product.”

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Posted 3 months ago

“Excellent thank you”

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Posted 3 months ago

“Good quality. Decent graphics”

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Posted 4 months ago

“Very happy with my purchase and prompt delivery”

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Posted 4 months ago

“Beautiful warm slippers. Very comfortable.”

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Posted 5 months ago

“Present for son - he was delighted with it - very good quality”

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Posted 6 months ago

“Great prices. Great selection of goods Quick dispatch of order what's not to like?”

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Posted 7 months ago

“Arrived quickly. Exactly like the pictures and fits well.”

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Posted 7 months ago

“Great price. Fast delivery! No issues. Thanks”

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Posted 7 months ago

“Great online store Would recommend”

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Posted 7 months ago

“Product came just as described. Quick & easy.”

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Posted 8 months ago

“Awesome. Thanks ⭐🌟⭐🌟⭐”

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Posted 8 months ago

Urban Surfer is rated 4.7 based on 977 reviews