URBAN MALE CLOTHING Reviews

Name: URBAN MALE CLOTHING
Address: 12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom, London
Rating: 3.89

3.9 Rating 291 Reviews

49 %

of reviewers recommend URBAN MALE CLOTHING

3.9

Based on 291 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 7381 0281

Location:

12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom
London
W14 9TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent a piece for return and refund that didn't fit properly in December. It's mid-Feb now and I've had no refund, and no response to repeat messages on the website. Nobody picks up the phone either. Only buy from here if you're certain you won't need to return something.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback regarding URBAN MALE CLOTHING. We are incredibly sorry to hear you encountered issues when returning a piece that didn't fit properly in December. We understand how frustrating this must be and apologize for not providing timely assistance with your refund. Would you be able to let us know exactly what has happened when you try to call us and what you receive when messaging us on the website? We'd love to make sure we do everything we can to provide a better experience for our customers.

Posted 1 year ago

“STILL AWAITING REFUND. I returned the coat over 3 weeks ago (have proof of delivery) and heard nothing. The phone is unanswered. Have left messages and emailed but no response. Upon investigation Companies House list this company as being dissolved - therefore shouldn't even be trading? https://find-and-update.company-information.service.gov.uk/company/13265105 Cleverly the reviews showing on the website are all 5* leading people to believe that there won't be an issue dealing with this company. Great if you are happy with your purchase but not if it doesn't fit and you need a refund. Stephen White - you are the director please could you deal with this. I have a strong feeling that I won't see the return of my money.”

Helpful Report

Posted 1 year ago

Dear Heidi, Thank you so much for your feedback and taking the time to write about your experience with URBAN MALE CLOTHING. We apologize for the unsatisfactory experience you have encountered and are very sorry for the lack of response and attendance to your issue this has been due do ill health from which I'm now fully recovered and have issued your refund as soon as I was able. We appreciate your honest feedback and would like to make things better. Please let us know what we can do to improve your experience. With appreciation, Urban Male Clothing.

Posted 1 year ago

“Love the Gabicchi jumper thanks a lot.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Michael! We're glad you enjoyed the Gabicci jumper. It's great to have a returning customer like you. We really appreciate your support - thank you! Regards Steve @ Urban Male Clothing

Posted 1 year ago

“Recently ordered a jacket and a pair of jeans.Jacket arrived perfect and in time,however written in pen at the bottom of the invoice was as follows"sorry jeans not in stock at mo" left a message on answerphone after several unanswered calls and sent an email with no reply as yet which was sent 3 days ago.So I am currently one very unhappy customer as I purchased these jeans for my husband's birthday.If they weren't in stock why did it let carry on ordering them and I've paid for them.Hope this gets sorted out imminently however I won't hold my breath.”

Helpful Report

Posted 1 year ago

Dear Heather, Thank you so much for taking the time to share your experience with URBAN MALE CLOTHING. We appreciate your feedback, and apologize for the inconvenience you have encountered. We are deeply sorry that the jeans you ordered were not in stock and that your calls and emails have gone unanswered. This sounds very frustrating, and it's unacceptable for any customer to receive this type of service. Please allow us to make things better for you. We would be more than happy to provide you with a full refund for the jeans as we tried to contact our suppliers but were unable to source more stock in time for your husbands birthday so your refund has now been processed. Again, we apologize for the trouble, and thank you for bringing this to our attention. Please don't hesitate to let us know if there's anything else we can do to assist you. Sincerely Steve URBAN MALE CLOTHING

Posted 1 year ago

“Very disappointed with service - returned a coat 3 weeks ago (have proof of delivery) and still not heard anything regarding the refund. Phone isn't picked up and have left messages and sent an email - with no response. Having had to spend £11 to return the item I would really like to receive acknowledgement and the refund!”

Helpful Report

Posted 1 year ago

“Great price, quality shirt, brilliant delivery service…….. what’s not to like???”

Helpful Report

Posted 1 year ago

Thank you so much, Neil! We appreciate your recognition of the quality of our shirts, our delivery service, and our great prices. We are also thankful to have you as a returning customer. We hope you continue to enjoy our products. Best wishes Steve @ Urban Male Clothing

Posted 1 year ago

“Great brand, excellent quality and fast delivery, would highly recommend”

Helpful Report

Posted 1 year ago

“I wouldn't recommend buying from this shop. Never received my refund. Noone would replay to my emails or calls. Its just one of those small disquasting businesses who don't have any responsibility to their customers.”

Helpful Report

Posted 1 year ago

Hi Julia, January is the season of returns and refunds after the festive period so we apologise for the delay in issuing your refund which has now been processed. Steve @ Urban Male Clothing

Posted 1 year ago

“Ordered a trojan crombie style coat delivered free and came in 3 days brilliant service and easy to order”

Helpful Report

Posted 1 year ago

Hi Robert, Thank you for your order and awesome review which is greatly appreciated we look forward to you shopping with us in the future. Steve @ Urban Male Clothing

Posted 1 year ago

“Ordered a coat and my order got cancelled but no mention of a refund. They’ve taken my money but not given it back but I am not receiving the order. I can’t get hold of anyone, phone just goes to voicemail. Emails ignored and called numerous of times now. Disgusting service and a scam. Don’t buy from this company.”

Helpful Report

Posted 1 year ago

Hello, If your order was cancelled it would have been refunded automatically, no monies were taken from this customer. Steve @ Urban Male Clothing

Posted 1 year ago

“First order from Urban Male Clothing. Very satisfied with the service. Delivered quickly and very good on price.”

Helpful Report

Posted 2 years ago

Hi Rob, Thank you for your order and awesome review which is greatly appreciated we look forward to you shopping with us in the future. Steve @ Urban Male Clothing

Posted 1 year ago

“Fantastic service item was what it said it was and came as quick as could do definitely buy from herecagain”

Helpful Report

Posted 2 years ago

Hi Gordon, Thank you for your order and awesome review which is greatly appreciated we look forward to you shopping with us in the future. Steve @ Urban Male Clothing

Posted 1 year ago

“Ordered a NASA alpha wear top , good price and delivery, lovely quality top ,have 2 already , easy order system,packaged well , arrived quickly no problems, good company,very pleased with priduct ,shall use again in future.”

Helpful Report

Posted 2 years ago

Hi Darren, Thank you for your order and brilliant review which is greatly appreciated, we're excited to hear you were pleased with our product and service we look forward to you shopping with us in the future. Steve @ Urban Male Clothing

Posted 1 year ago

“Still not received purchase and paid for next day delivery can't rate it yet”

Helpful Report

Posted 2 years ago

Hi Craig, We;re sorry to hear you've not received your order in spite of paying for next day delivery. There were a couple of Royal Mail Strikes on the 23rd and 24th however the address entered below may have caused some confusion: Please accept our apologies and view RM tracking info below. 6 Bellshill 72 Glencalder Crescent Bellshill UK - Mainland ML4 2NG Your item has reached Glasgow MC and will now be sent to your local delivery office. Tracking number:JS700017019GB Service used:Royal Mail Special Delivery Guaranteed 1pm™ Thursday 22 December 2022 14:28 Item Received Glasgow MC Kind regards Steve @ Urban Male Clothing

Posted 2 years ago

“Unfortunately the order has not arrived yet so I am not in a position to review.”

Helpful Report

Posted 2 years ago

Hello Marian, We apologies on the behalf of our courier Royal Mail for the delay with the delivery of your order which now looks like its arrived according to RM's tracking website, unfortunately this is beyond our control. Best wishes Steve @ Urban Male Clothing

Posted 2 years ago

“Great just late cause post on strike but good sender”

Helpful Report

Posted 2 years ago

“Very happy with purchase.”

Helpful Report

Posted 2 years ago

Hey Steve, Thank you for your review, great to hear you were happy with your purchase we look forward to you shopping with us in the future. Steve @ Urban Male Clothing

Posted 2 years ago

“Excellent value, quick delivery. Very happy.”

Helpful Report

Posted 2 years ago

Hello James, Thank you for your review it's great to hear you were happy with the product and service and we look forward tho you shopping with us in the future. Steve @ Urban Male Clothing

Posted 2 years ago

“Prompt service, but disappointed that I paid £27 per item and when received there were price tags of £21.99 attached to items”

Helpful Report

Posted 2 years ago

“Arrived on time , perfect fit”

Helpful Report

Posted 2 years ago

Hi Matthew, Thank you for your order and awesome review which is very much appreciated, we look forward to you shopping with us in the future. Warmest regards Steve @ Urban Male Clothing

Posted 2 years ago

URBAN MALE CLOTHING is rated 3.9 based on 291 reviews