URBAN MALE CLOTHING Reviews

Name: URBAN MALE CLOTHING
Address: 12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom, London
Rating: 3.87

3.9 Rating 287 Reviews

48 %

of reviewers recommend URBAN MALE CLOTHING

3.9

Based on 287 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 7381 0281

Location:

12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom
London
W14 9TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned an item at the beginning of September and have still not received a refund - tried ringing them and emailing and no response. Absolutely disgusting service”

Helpful Report

Posted 1 year ago

“Like another customer I also have not received a refund from you, REF: (WEB21649). I sent the item back on 30/08/23 and heard nothing, I also sent you an email on 21/09/23 with proof of postage and pictures of the parcel. I’ve also tried calling and the phone just rings out, will I ever get my refund??”

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Posted 1 year ago

“Ordered XXL, my usual choice, but it is definitely ‘snug’.”

Helpful Report

Posted 1 year ago

Thank you, Ian, for your 4 star rating of URBAN MALE CLOTHING! We're happy to hear that you're satisfied with your purchase. We appreciate your feedback and are glad to know that your usual choice of XXL was 'snug'. All the best Steve @ Urban Male Clothing

Posted 1 year ago

“Excellent service, quick delivery. My son is very happy with his hoodie.”

Helpful Report

Posted 1 year ago

Thank you so much for giving URBAN MALE CLOTHING 5 stars. We are delighted to hear that your son is pleased with his hoodie and that you experienced excellent service with a quick delivery. We appreciate your kind words! Regards Steve @ Urban Male Clothing

Posted 1 year ago

“Best price around and next-day delivery. Fantastic service.”

Helpful Report

Posted 1 year ago

Thanks so much for your 5-star rating Stuart! We really appreciate your feedback. We are proud to offer the best prices around and can ensure you of our next-day delivery and fantastic service. Thank you for choosing URBAN MALE CLOTHING! All the best Steve @ Urban Male Clothing

Posted 1 year ago

“Quality of products, perfect. I will definitely buy again.”

Helpful Report

Posted 1 year ago

“2x t-shirts arrived next day,quality great,price great,first time ordering from urban male,can't comment on the bad reviews,but my experience has been positive.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of URBAN MALE CLOTHING! I'm so glad to hear that your experience with us was positive—it's great to hear that your 2x t-shirts arrived the next day, and that you were pleased with both the quality and the price. We appreciate your support as a first-time customer and are pleased that our services have met your expectations! Cheers Mark. Steve @ Urban Male Clothing

Posted 1 year ago

“In response to your reply... "Thank you for your feedback regarding URBAN MALE CLOTHING. We are sorry for the frustration and disappointment you experienced with your recent order. We apologize for not refunding your order as expected. We want to assure you that we take all customer feedback very seriously and we would love to try and make this right for you. Could you please let us know your order reference number and how we could make it up to you? We truly appreciate your feedback and look forward to hearing from you soon." My order reference number is 21011 (WEB21011), which you can see from both of my previous entries below. Your replies are ridiculous, as you can clearly see from all the details that a refund of £52.00 is outstanding!”

Helpful Report

Posted 1 year ago

Hi Mike Thank you for taking the time to provide us with this valuable feedback, Mike. We are sorry for the frustration and disappointment you experienced. We understand that a refund of £52.00 is still outstanding and we apologize for not refunding your order as expected. We take every customer complaint very seriously and want to do our best to try and make amends. We've now issued your refunded in full plus an extra £10 as a gesture of good will and to cover your return delivery costs, please allow a couple of day for the refund to be credited to your account. Kind regards Steve

Posted 1 year ago

“Following on from my other post My order number was 21593 (WEB21593) received by yourselves on the 28/8/23 still not received an exchange or reply to my email or feedback on your website”

Helpful Report

Posted 1 year ago

“Quality, price and quick delivery. Highly recommended. Will shop from here again”

Helpful Report

Posted 1 year ago

Thank you, Charles, for your 5-star rating of URBAN MALE CLOTHING! We appreciate your feedback and are pleased to hear of your positive experience with our quality, price, and quick delivery. We are delighted that you would shop with us again and we look forward to serving you in the future. Best regards Steve @ Urban Male Clothing

Posted 1 year ago

“Absolutely shocking customer services I returned an item for an exchange which was received on the 28/08/23 as of today 14/09/23 still not received a replacement. I’ve filled in your form on the website I’ve emailed you and try to contact daily by telephone but no response”

Helpful Report

Posted 1 year ago

Thank you for your feedback and detailed review, Simon. We understand how frustrating this can be and apologize for the terrible experience you had. We regret to hear that an item you returned for an exchange is still not received after nearly three weeks since it was received. We understand that filling the form and contacting us by email or telephone doesn't seem to produce any response. To make up for the inconvenience caused, we would like to resolve this issue as soon as possible with you. Can you please provide us with more details so we can investigate this further and provide you with an immediate resolution? Thank you again for bringing this matter to our attention. We truly appreciate it.

Posted 1 year ago

“Only recently found UMC , but glad I did great gear and some really good bargains to be honest. Really pleased with my purchase and the quick service - definitely be ordering again in the future.”

Helpful Report

Posted 1 year ago

Thank you Martin for your glowing 5 star review of URBAN MALE CLOTHING! We are thrilled that you have only recently found us, and that you are pleased with your purchases and the quick service. We at URBAN MALE CLOTHING are so happy that you have found great gear and some really good bargains. We look forward to having you as a return customer in the future! Kind regards Steve @ Urban Male Clothing

Posted 1 year ago

“Thanks Urban”

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Posted 1 year ago

Thanks Hugo for the amazing 5 star rating for URBAN MALE CLOTHING! We really appreciate your kind words and support. Thanks a lot from "Thanks Urban"! Kind regards Steve @ Urban Male Clothing

Posted 1 year ago

“Great price great quality”

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Posted 1 year ago

Thank you Deborah for your 5 star rating of URBAN MALE CLOTHING! We appreciate your kind words, and we are so glad to hear that you had great shopping experience with us. It's true - we are committed to offering great quality products at great prices. Thanks again for your support! Kind regards Steve @ Urban Male Clothing

Posted 1 year ago

“Great company would use again”

Helpful Report

Posted 1 year ago

Thank you MARK for your fantastic 5 star rating of URBAN MALE CLOTHING! We greatly appreciate it. We're glad to hear that we exceeded your expectations and that you would use us again. We look forward to seeing you back soon! Kind regards Steve @ Urban Male Clothing

Posted 1 year ago

“Re: Order Reference #21011 (WEB21011) Still no refund following on from my 2nd post (five entries down)... Order Reference: 21011 (WEB21011) Outstanding Refund: £52.00”

Helpful Report

Posted 1 year ago

Thank you for your feedback regarding URBAN MALE CLOTHING. We are sorry for the frustration and disappointment you experienced with your recent order. We apologize for not refunding your order as expected. We want to assure you that we take all customer feedback very seriously and we would love to try and make this right for you. Could you please let us know your order reference number and how we could make it up to you? We truly appreciate your feedback and look forward to hearing from you soon.

Posted 1 year ago

“Nice shorts”

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Posted 1 year ago

Hey Paul, thank you so much for your 5 star rating of URBAN MALE CLOTHING! We really appreciate it. We're so glad that you're enjoying our Nice shorts. Thanks again for your kind words! Kind regards Steve @ Urban Male Clothing

Posted 1 year ago

“Best price around with fast delivery, ticks my boxes.”

Helpful Report

Posted 1 year ago

Thank you so much, Jason, for your 5 star rating of URBAN MALE CLOTHING! We strive to provide the best prices and fast delivery, so it's great that it ticks your boxes! Kind regards Steve @ Urban Male Clothing

Posted 1 year ago

“Haven't received order. And no contact. Very poor”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with URBAN MALE CLOTHING, Christian. I am so sorry to hear about the issues that you have faced with not receiving your order and the lack of contact. We take customer feedback very seriously and would like to learn how we can make things better. Is there anything that we can do to improve the situation? Kind regards Steve @ Urban Male Clothing

Posted 1 year ago

“Very pleased with what I received will be buying again thank you”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of URBAN MALE CLOTHING, Richard! We are very pleased that you are happy with your purchase and we look forward to you shopping with us again. Kind regards Steve @ Urban Male Clothing

Posted 1 year ago

URBAN MALE CLOTHING is rated 3.9 based on 287 reviews