Urban Cooling Reviews

Name: Urban Cooling
Address: 55, Second Avenue, Chatham, Kent
Rating: 4.71

4.7 Rating 217 Reviews

94 %

of reviewers recommend Urban Cooling

Company Reviews

Metrics

Info

About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

Write Your review

Tell us how Urban Cooling made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Urban Cooling 5 star review on 15th January 2025

Colin

Urban Cooling 5 star review on 29th May 2024

Craig

Urban Cooling 5 star review on 15th July 2023

Tim C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional installation and maintenance team. The system works really well and the quality of the installation was excellent.”

Helpful Report

Posted 3 years ago

“Great service and the work was done within a few hours.”

Helpful Report

Posted 3 years ago

“We had three fully internal air-con units fitted in our apartment. The company's fee quote was second highest (out of 4) but we liked the attitude and product, plus their system is run on R32 refrigerant which is much more environment-friendly compared to R410A so we chose Urban Cooling to do the work. We are absolutely delighted with the quality of work and customer service. Our interactions with Tony, Mark and the rest of the team have been first class and we have found everyone to be extremely helpful. We highly recommend Urban Cooling”

Helpful Report

Posted 3 years ago

Hi Terrence, Thank you for your positive feedback. I will make sure your feedback is passed onto the team. Regards Tony Ellerker

Posted 3 years ago

“I am so happy I chose Urban Cooling to supply and fit 2 air-conditioners in my flat. The installation went smooth and very efficient and quickly done. I would recommend this company to my family and friends as they are also reliable. My first yearly service was just done recently and the guys cleaned the filters etc and checked everything was as it should be. I couldn't be more happier with Urban Cooling. Well Done you guys!”

Helpful Report

Posted 3 years ago

“The guys at Urban cooling were great when they installed our internal condenser in March 2021. The guys were quick, professional, concealed all the Pipeworks. I think they're great, and were very competitively priced for internal condensers.”

Helpful Report

Posted 3 years ago

“Quick and efficient .. must have been about 10 minutes. Friendly guys. No issues.”

Helpful Report

Posted 3 years ago

“The AC units work perfectly. Can be a bit loud with the fan creaking noise and the sound of the pipes venting, but otherwise are great. Urban Cooling was prompt in getting everything installed and sending out engineers when issues invariably happened.”

Helpful Report

Posted 3 years ago

“The engineer came on time, very polite, very efficient. I had some minor problems before but the Company immediately sent an engineer to fix the problem even during the pandemic. Highly recommended.”

Helpful Report

Posted 3 years ago

“Simply phenomenal. Worth every penny. Professional, thorough, explained everything clearly, the work was done carefully with no exposed ducts or tubes and looks very professional. The units are great, wifi enabled for Alex and Google Home and work perfectly. Urban Cooling also has excellent aftercare. They have done servicing to my units already and are even helping me decommission them and take them to a new property I am going to be moving into. You couldn’t ask for a better experience.”

Helpful Report

Posted 3 years ago

“Urban Cooling has been an absolute lifesaver! My flat has always been unbearable in the Summer due to large windows and too much sun. Even with all the doors and windows open, the temperature was so high. Thankfully we are now into our second year of living with our water-cooled air-con system and haven't looked back. The process from ordering through to installation was a breeze. We had a video call to assess our needs and to seek out the most effective spot for the unit and the compressor which fits into a small cupboard in our kitchen. the installation was carried out within a week of my initial call and only took a few hours which was amazing. The installation crew were efficient and friendly, really couldn't have asked for more. The system itself is wonderful, so quiet and really packs a punch cutting through the heat very quickly. For anyone in a stuffy flat that is unable to have the usual outside compressor model, I could not speak more highly of this system. It also appears quite economical electricity wise so that's a bonus given that it's in use most days. We have the system serviced once a year and again the service team are great. Answered all our questions, very knowledgeable regarding this system (and others) and the service itself is quick and easy. Overall I am so glad I found this company and absolutely recommend it to anyone struggling with heat and humidity.”

Helpful Report

Posted 3 years ago

“Great company. No problems, good customer care and very responsive! I have recommended them to a lot of family and friends!”

Helpful Report

Posted 3 years ago

“Excellent service and well-experienced engineers. I have been using air con for two years and never had any problems at all. Highly recommended.”

Helpful Report

Posted 3 years ago

“Professional, honest and fairly priced. The initial survey and installation was painless and the subsequent service was excellent.”

Helpful Report

Posted 3 years ago

“Really great communication and the install was a breeze, really happy with my water cool solution!”

Helpful Report

Posted 3 years ago

“Excellent service. Quickly received a callback, a quote and a date for installation. The team left the space very clean. The system works perfectly, very happy with everything.”

Helpful Report

Posted 3 years ago

“Very efficient and helpful service. Air conditioning has been great when it has been so hot in the summers!”

Helpful Report

Posted 3 years ago

“Professional and knowledgeable! Thank you!”

Helpful Report

Posted 3 years ago

“Absolutely amazing system and slick install. Air con makes a massive difference to comfort and sleep - the Urban Cooling team are on hand for customisations too !”

Helpful Report

Posted 3 years ago

“Incredible service from start to finish. This is why I will be using urban cooling again for a property I am in a process of buying.”

Helpful Report

Posted 3 years ago

“Easy to deal with, quick installation and best price out there. They cleaned up their mess but did have to source a tradey to come and close the holes. This was offered initially but received no follow up. Highly recommend though”

Helpful Report

Posted 3 years ago

Urban Cooling is rated 4.7 based on 217 reviews