Urban Cooling Reviews

Name: Urban Cooling
Address: 55, Second Avenue, Chatham, Kent
Rating: 4.70

4.7 Rating 210 Reviews

93 %

of reviewers recommend Urban Cooling

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About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

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Urban Cooling 5 star review on 29th May 2024

Craig

Urban Cooling 5 star review on 15th July 2023

Tim C

Urban Cooling 5 star review on 5th May 2023

Jesus L

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We installed 2 units. Installation was smooth and quick. We had a leak from the condenser which they fixed promptly and efficiently and saved. This was a lifesaver in a very hot summer last year!”

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Posted 1 year ago

Thank you for taking the time to leave us a review Wanting!

Posted 1 year ago

“Professional and quick, we had a few issues with the unit and it was fixed. Had the unit now for 3 years with no problems.”

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Posted 1 year ago

Thanks for the 5 star review Fernanda! We're glad you're still enjoying the benefits of your air conditioning system.

Posted 1 year ago

“Excellent product and excellent service!”

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Posted 1 year ago

Thank you Sai.

Posted 1 year ago

“The servicing that was done last year only included a bit of superficies cleaning and I dont see how this will increase the life of the warranty. I expected it to include more work than just cleaning with a cloth.”

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Posted 1 year ago

We deeply regret not providing you with the level of service you deserved. We sincerely care about our clients, and we apologise for disappointing you. That engineer is no longer employed by Urban Cooling because we hold ourselves to a high standard of service and will not compromise on it. We looked over our records and noticed that we hadn't heard from you after the service, so we assumed everything was fine. We apologise for not following up with you sooner. To provide you peace of mind, we have created an updated/improved checklist for all of our engineers to ensure that we continue to provide you with outstanding service in the future.

Posted 1 year ago

“Really efficient service and glad to know that Urban Cooling are maintaining the AC units and, in turn, extending the warranty. Top service!”

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Posted 1 year ago

We're glad that we could help Will! Thanks for the 5 stars.

Posted 1 year ago

“Amazing service by urban cooling from initial query to installation. I had 2 units installed in my flat last year and found their price to be the best in the market. They were very professional and punctual during the installation process. Very effective air conditioning which made our summer really enjoyable last year and would highly recommend urban cooling.”

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Posted 1 year ago

That's great to hear Abhishek! We're glad that you're happy with your air conditioning system and that it made your summer enjoyable. Thanks again for leaving us a review.

Posted 1 year ago

“I've used Urban Cooling to put AC units in my shop that run off the mains water as there is no way to get conventional AC fitted. The units work well.”

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Posted 1 year ago

We're glad we could help Steve! Thanks for your 5 star review.

Posted 1 year ago

“Love our air cooler ! definitely saved us from the heat in summer. Although we had to get our pump replaced, urban cooling answered our issues quickly and sent someone out asap . Highly recommend”

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Posted 1 year ago

Thanks for your review Caroline, it’s greatly appreciated!

Posted 1 year ago

“The process of retrofitting aircon to our apartment by Urban Cooling was very smooth and the result very pleasing with no adverse effect on the decorative order of our apartment. Mark Cullen, the Urban Cooling director who carried out the initial visit, was very helpful and quick to respond to any query not only at the pre-sale stage - but throughout the whole process. The installation team was very efficient, helpful and friendly and left the place clean at the end of each of the 2 installation days. Finally, the finishing decorator did an excellent job - leaving the apartment in perfect decorative order (and yes, we are fussy...). Excellent customer experience from Urban Cooling.”

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Posted 1 year ago

We pride ourselves on our excellent customer service, so we're really pleased you had such a positive experience. Thank you for taking the time to share your feedback with us – it’s always appreciated.

Posted 1 year ago

“We had 3 Panasonic units and a water cooled condenser unit fitted. The guys were super tidy and efficient and the whole process was very easy…. Now just for the warm weather to really test them out!”

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Posted 1 year ago

Thanks for your positive feedback Kyran! We're really pleased that you were happy with your air conditioning installation.

Posted 1 year ago

“I would happily recommend Urban Cooling. They really know their stuff and were professional, responsive and easy to deal with. They were thorough with their free survey and presented all the different options available to me honestly and objectively. At no point did I feel like I was being upsold, which is always a concern with a significant investment. The installation was completed quicker than originally estimated and follow up / servicing since has been very straightforward. Great job!”

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Posted 1 year ago

That's great to hear Ben! We take pride in our customer service, so we're really pleased that you're were happy with your experience. Thanks for leaving us such a great review.

Posted 1 year ago

“Great service, really knowledgeable and installation went smoothly.”

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Posted 1 year ago

Thanks for your positive review James, it’s greatly appreciated!

Posted 1 year ago

“Needed air-conditioning without putting a box on an outside wall. Talked to Urban Cooling and after a short sight visit and a sensible quote it was installed very quickly, efficiently and most importantly with very little mess. A great system for a London Flat. Thanks!”

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Posted 1 year ago

We're glad that we could help and that you're happy with your air conditioning system Justin! Thanks for leaving us a review.

Posted 1 year ago

“Great service and very responsive”

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Posted 1 year ago

Thanks for the 5 star review Chris!

Posted 1 year ago

“Very pleased with my air conditioning, been a life saver in the summer months! Mark and Erin and everyone at Urban Cooling have been great to deal with and the fitters and service team have all been very knowledgable. 10/10 so far”

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Posted 1 year ago

Thank you so much for your review Morgan! We're glad to hear you're pleased with your air conditioning system.

Posted 1 year ago

“Excellent service from Urban Cooling. The staff were professional and friendly, they installed the units very quickly, and everything works great. Excellent customer support too. Would recommend!”

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Posted 1 year ago

That's fantastic to hear Ricardo. We're glad that you've had such a great experience with us. Thanks for the 5 star review.

Posted 1 year ago

“Urban cooling system is amazing. The team is super professional, friendly and accommodating. I highly recommend.”

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Posted 1 year ago

Thanks for taking the time to leave a positive review, we're really glad you're happy with your air conditioning system!

Posted 1 year ago

“Excellent customer service, installation and after care support. Always very helpful and professional. I live in a new build in London and my flat would be unliveable on hot days in the summer!”

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Posted 2 years ago

“Completely satisfied with the service provided. The site survey was thorough and informative from someone who genuinely understood and believed in the product, which gave us confidence in our selection. The two installers did a fantastic job and managed to hide all the pipes and cables with no need for trunking – the Toshiba units are not small, but are as discrete as they can and actually look quite smart. They arranged for the electrician and decorators on our behalf who arrived when expected. There was a requirement to make several holes to conceal the pipes etc, but once the decorator finished, it was impossible to see where they had been. All round a thoroughly professional job and highly recommended.”

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Posted 2 years ago

“So impressed with the service. Video call for initial survey followed up by an in person visit who listened to our requirements and came up with a solution that resolved all our concerns for unit placements. The engineers onsite were fantastic and kept noise and dust down to a minimum. They arrived early and completed the install with professionalism and at the end of the day cleaned up so you would not have known they were even here. Post install the explained the operation and setup the WIFI and app setup for us. 100% happy with the service provided by the whole team.”

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Posted 2 years ago

Urban Cooling is rated 4.7 based on 210 reviews