Urban Cooling Reviews

Name: Urban Cooling
Address: 55, Second Avenue, Chatham, Kent
Rating: 4.71

4.7 Rating 214 Reviews

93 %

of reviewers recommend Urban Cooling

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About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

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Urban Cooling 5 star review on 15th January 2025

Colin

Urban Cooling 5 star review on 29th May 2024

Craig

Urban Cooling 5 star review on 15th July 2023

Tim C

Anonymous

Anonymous // 01/01/2019

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“Huge difference since aircon installed! Recommend!”

Helpful Report

Posted 1 year ago

Thanks for the review Mark!

Posted 1 year ago

“I recently had my air-con installed and I must say, it was an enjoyable experience from start to finish. Gary, the engineer, was prompt, professional, and knowledgeable. He was able to answer all my questions and address any concerns I had about the installation process. The installation itself was seamless and efficient. The team worked quickly and diligently to ensure that everything was installed properly and functioning as it should. They also took the time to explain the features and settings of the air-con unit, which was very helpful. Overall, I am extremely satisfied with my experience and would highly recommend Urban Cooling for anyone in need of a fully internal air-con unit. Their attention to detail, professionalism, and excellent customer service truly set them apart from the rest.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write us such a great review Terrence. We're glad you had such a positive experience at all stages of your Urban Cooling journey. I will make sure to pass the feedback on to Gary and the installers.

Posted 1 year ago

“Very smooth installation last year! The team were very professional, and knowledgeable as well. The air conditioners work a treat, and are very easy to use. Would recommend!”

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Posted 1 year ago

That's fantastic to hear Malek. We're glad that you've had such a positive experience with us.

Posted 1 year ago

“Very easy company to deal with answered all my questions. The installation went smoothly did everything they said they would and completed all making good after. The unit itself has been a godsend keeping my apartment cool in the hot months overall very satisfied with urban cooking.”

Helpful Report

Posted 1 year ago

We're really glad you were satisfied with our customer service and the installation experience Danny.

Posted 1 year ago

“We installed 2 units. Installation was smooth and quick. We had a leak from the condenser which they fixed promptly and efficiently and saved. This was a lifesaver in a very hot summer last year!”

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Posted 1 year ago

Thank you for taking the time to leave us a review Wanting!

Posted 1 year ago

“Professional and quick, we had a few issues with the unit and it was fixed. Had the unit now for 3 years with no problems.”

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Posted 1 year ago

Thanks for the 5 star review Fernanda! We're glad you're still enjoying the benefits of your air conditioning system.

Posted 1 year ago

“Excellent product and excellent service!”

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Posted 1 year ago

Thank you Sai.

Posted 1 year ago

“The servicing that was done last year only included a bit of superficies cleaning and I dont see how this will increase the life of the warranty. I expected it to include more work than just cleaning with a cloth.”

Helpful Report

Posted 1 year ago

We deeply regret not providing you with the level of service you deserved. We sincerely care about our clients, and we apologise for disappointing you. That engineer is no longer employed by Urban Cooling because we hold ourselves to a high standard of service and will not compromise on it. We looked over our records and noticed that we hadn't heard from you after the service, so we assumed everything was fine. We apologise for not following up with you sooner. To provide you peace of mind, we have created an updated/improved checklist for all of our engineers to ensure that we continue to provide you with outstanding service in the future.

Posted 1 year ago

“Really efficient service and glad to know that Urban Cooling are maintaining the AC units and, in turn, extending the warranty. Top service!”

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Posted 2 years ago

We're glad that we could help Will! Thanks for the 5 stars.

Posted 2 years ago

“Amazing service by urban cooling from initial query to installation. I had 2 units installed in my flat last year and found their price to be the best in the market. They were very professional and punctual during the installation process. Very effective air conditioning which made our summer really enjoyable last year and would highly recommend urban cooling.”

Helpful Report

Posted 2 years ago

That's great to hear Abhishek! We're glad that you're happy with your air conditioning system and that it made your summer enjoyable. Thanks again for leaving us a review.

Posted 2 years ago

“I've used Urban Cooling to put AC units in my shop that run off the mains water as there is no way to get conventional AC fitted. The units work well.”

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Posted 2 years ago

We're glad we could help Steve! Thanks for your 5 star review.

Posted 2 years ago

“Love our air cooler ! definitely saved us from the heat in summer. Although we had to get our pump replaced, urban cooling answered our issues quickly and sent someone out asap . Highly recommend”

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Posted 2 years ago

Thanks for your review Caroline, it’s greatly appreciated!

Posted 2 years ago

“The process of retrofitting aircon to our apartment by Urban Cooling was very smooth and the result very pleasing with no adverse effect on the decorative order of our apartment. Mark Cullen, the Urban Cooling director who carried out the initial visit, was very helpful and quick to respond to any query not only at the pre-sale stage - but throughout the whole process. The installation team was very efficient, helpful and friendly and left the place clean at the end of each of the 2 installation days. Finally, the finishing decorator did an excellent job - leaving the apartment in perfect decorative order (and yes, we are fussy...). Excellent customer experience from Urban Cooling.”

Helpful Report

Posted 2 years ago

We pride ourselves on our excellent customer service, so we're really pleased you had such a positive experience. Thank you for taking the time to share your feedback with us – it’s always appreciated.

Posted 2 years ago

“We had 3 Panasonic units and a water cooled condenser unit fitted. The guys were super tidy and efficient and the whole process was very easy…. Now just for the warm weather to really test them out!”

Helpful Report

Posted 2 years ago

Thanks for your positive feedback Kyran! We're really pleased that you were happy with your air conditioning installation.

Posted 2 years ago

“I would happily recommend Urban Cooling. They really know their stuff and were professional, responsive and easy to deal with. They were thorough with their free survey and presented all the different options available to me honestly and objectively. At no point did I feel like I was being upsold, which is always a concern with a significant investment. The installation was completed quicker than originally estimated and follow up / servicing since has been very straightforward. Great job!”

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Posted 2 years ago

That's great to hear Ben! We take pride in our customer service, so we're really pleased that you're were happy with your experience. Thanks for leaving us such a great review.

Posted 2 years ago

“Great service, really knowledgeable and installation went smoothly.”

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Posted 2 years ago

Thanks for your positive review James, it’s greatly appreciated!

Posted 2 years ago

“Needed air-conditioning without putting a box on an outside wall. Talked to Urban Cooling and after a short sight visit and a sensible quote it was installed very quickly, efficiently and most importantly with very little mess. A great system for a London Flat. Thanks!”

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Posted 2 years ago

We're glad that we could help and that you're happy with your air conditioning system Justin! Thanks for leaving us a review.

Posted 2 years ago

“Great service and very responsive”

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Posted 2 years ago

Thanks for the 5 star review Chris!

Posted 2 years ago

“Very pleased with my air conditioning, been a life saver in the summer months! Mark and Erin and everyone at Urban Cooling have been great to deal with and the fitters and service team have all been very knowledgable. 10/10 so far”

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Posted 2 years ago

Thank you so much for your review Morgan! We're glad to hear you're pleased with your air conditioning system.

Posted 2 years ago

“Excellent service from Urban Cooling. The staff were professional and friendly, they installed the units very quickly, and everything works great. Excellent customer support too. Would recommend!”

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Posted 2 years ago

That's fantastic to hear Ricardo. We're glad that you've had such a great experience with us. Thanks for the 5 star review.

Posted 2 years ago

Urban Cooling is rated 4.7 based on 214 reviews